Nabeel Jibran

Operations Associate

Dubai, United Arab Emirates6 yrs 2 mos experience

Key Highlights

Proven track record in customer engagement strategies.
Expert in CRM and marketing automation tools.
Strong analytical skills driving data-driven decisions.

Stackforce AI infers this person is a Product Marketing expert in B2B and B2C sectors.

Contact

Skills

Core Skills

Crm IntegrationCustomer EngagementSalesAccount ManagementProduct MarketingData AnalysisCustomer Relationship Management

Other Skills

Account MarketingAd ServingAdvertising CampaignsAnalytical SkillsAnalyticsBanner DesigningBrand ManagementBrandingBudget ManagementBusiness InsightsChannel SalesCommunicationCustomer InsightCustomer Journey MappingCustomer Marketing

About

Product Marketing | CLM/CRM/Loyalty | Retention Marketing | B2B & B2C | Enterprise Sales | Forex Nabeel is a Product Marketing Professional with experience in CLM and CRM. He is a skilled strategist in the development and execution of marketing initiatives that increase customer engagement, feature adoption, and automation journeys across multiple channels including Email, SMS, WhatsApp, Push Notifications, In-App Messaging and more. Nabeel's expertise in stakeholder management and data analysis have resulted in an improved customer satisfaction and revenue generation, with a proven track record of delivering successful results in a fast-paced, cross-functional environment.

Experience

6 yrs 2 mos

Total Experience

1 yr 7 mos

Average Tenure

10 mos

Current Experience

Stonefort securities llc

CRM Automation Manager

Jun 2025 – Present · 10 mos · Dubai, United Arab Emirates · On-site

Hantec markets

Client Engagement Manager (CRM)

Apr 2024 – Jun 2025 · 1 yr 2 mos · Dubai, United Arab Emirates · On-site

Marketing AutomationMoengageAnalyticsCRM IntegrationWeb AnalyticsCustomer Journey Mapping+1

Hantec trader

Client Engagement Manager (CRM)

Apr 2024 – Jun 2025 · 1 yr 2 mos · Dubai, United Arab Emirates · On-site

Precedence technologies

Enterprise Sales

Oct 2023 – Mar 2024 · 5 mos · Dubai, United Arab Emirates · On-site

Identify and pursue new market opportunities to boost company revenue.
Conduct comprehensive research to stay ahead of market trends and identify gaps.
Work closely with potential clients, understanding their specific business needs.
Provide customized solutions tailored to meet client requirements.
Negotiate contracts and finalize deals that benefit both client and company.
Maintain meticulous records of all sales activities.
Provide regular sales progress reports to senior management.

NegotiationDeal ClosureNetworkingOrganizing MeetingsChannel SalesManaged Services+4

Unacademy

4 roles

Team Lead - Product Marketing & CLM

Promoted

Mar 2023 – Aug 2023 · 5 mos · On-site

Leading the Product Marketing and CLM team, driving customer retention and engagement strategies.
Managing end-to-end customer journey, focusing on retention and maximizing customer lifetime value.
Utilising retention tools such as WebEngage, MoEngage, and other relevant platforms to execute targeted campaigns.
Working closely with stakeholders, including Product Managers, Data Analytics teams, to align strategies and achieve common objectives.
Analyzing customer data and insights to identify growth opportunities and create data-driven marketing initiatives.
Developing and implementing customer segmentation strategies for personalized and targeted communication.
Monitoring key CLM metrics, such as churn rate, retention rate, and customer engagement, to drive business growth.
Leading the team in conducting A/B tests and experiments to optimize marketing campaigns.
Training and mentoring team members to foster a culture of continuous learning and development.

Stakeholder ManagementGrowth StrategiesData VisualizationWeb AnalyticsCustomer EngagementCustomer Journey Mapping+2

Senior Associate - Product Marketing & CLM

Promoted

Oct 2020 – Feb 2023 · 2 yrs 4 mos · On-site

Hands on experience working on CDP/CRM tools such as WebEngage, Intercom and MailChimp
Attribution/Analytics tools used: Appsflyer, Google Analytics
HTML & CSS for Email marketing
CLM channels leveraged: Email marketing, Push, WhatsApp, App & Web Pop-Up, SMS and Intercoms.
A/B testing experiments done: first name personalisation emails, background color/sound push notifications
User monitoring/segmentation, budgeting, user journey creation for automating communications through user behaviour/personas
Handling various product related features that helped in user retention and activation.
Building user journey for the platform for engagement and retention.
Planning and executing GTM campaign strategies
Evaluating Pre and and Post campaign analysis with digital dashboards and reports

Google AnalyticsAnalytical SkillsTableauWebengageUser RetentionProduct Marketing+1

Associate Customer Relationship Management

Oct 2019 – Oct 2020 · 1 yr · On-site

Hands on various tools such a FreshDesk, Intercom, Retool, Tableau, Excel etc
Maintaining and creating various SOP's for a smoother process flow.
Handling more than 3000 customers on regular basis with an CSAT above 99% over a period of 1 year.
Giving resolution to complex software related issues during online classes
End to end monitoring of live classes keeping in aspects various process flows
Meeting customer needs and providing Quick resolution

Customer InsightCommunicationOral CommunicationBanner DesigningCustomer Relationship Management