Oct 2020 – Present · 5 yrs 5 mos

• JustAnotherPM (JAPM) is the home for modern builders. A global brand for those who want to create lasting products, solve tough problems, and build thriving careers in tech. We serve the people behind the roadmap: the operators, thinkers, and doers who are shaping how the world works.
• Our mission is to equip ambitious builders with the clarity, systems, and insight to lead, not just in their teams, but across industries. Through content, communities, and education, we’re building a trusted institution that helps you grow your impact, compound your skills, and build with intention.
• This isn’t just about product management. It’s about building a life and career that compounds.

Aug 2018 – Aug 2019 · 1 yr · Gurugram, Haryana, India

• Led a cross-functional team of 15 focused on user growth, personalisation, and retention. Owned end-to-end user communication across push notifications, SMS, email, and in-app. Designed user journeys that prioritised relevance, timing, and value for the user. Collaborated with Data Science to build predictive segmentation models, enabling personalised communication based on user behavior and preferences. Scaled loyalty and retention systems across multiple countries, with a focus on driving repeat usage and long-term user value.

Apr 2018 – Aug 2018 · 4 mos · Noida, Uttar Pradesh, India

Oct 2016 – Mar 2018 · 1 yr 5 mos · Noida, Uttar Pradesh, India

Apr 2015 – Sep 2016 · 1 yr 5 mos · Delhi

Dec 2014 – Aug 2015 · 8 mos · Delhi

May 2014 – Nov 2014 · 6 mos · Mumbai

Feb 2011 – Aug 2012 · 1 yr 6 mos · Gurugram, Haryana, India

• Led and delivered end-to-end acquisition campaigns for UK with 100% accuracy and timeliness.

Aug 2009 – Feb 2011 · 1 yr 6 mos · Gurugram, Haryana, India

• Provided technical support and customized MIS to corporate clients for implementing AMEX expense management tools.

Aug 2008 – May 2009 · 9 mos

• Mentored and motivated 45 residents from diverse backgrounds, helping them create a cooperative and amiable environment.
• Effectively applied advanced communication skills toward unbiased troubleshooting and resolving resident conflict issues.
• Built and established a collaborative learning community, demonstrating exceptional interpersonal relations and organizational abilities in achieving goals.

Oct 2007 – Jul 2008 · 9 mos

• Designed, developed, customized and administered Remedy-based system aligning with Incident, Problem, Change and Knowledge Management.
• Customized and created Remedy workflows according to customer requirements. Followed up with customers to ensure resolution and closure of remedies.
• Advanced analysis and troubleshooting.
• Created and maintained technical documentation with respect to system design.
• LEADERSHIP

May 2007 – Jul 2007 · 2 mos

• Identified and documented customer requirements.
• Collaborated resources and acted as a central point of contact for project management.
• Established clear deliverables and timelines and created weekly reports on status and progress.
• Developed execution strategy and devised control document on an ongoing basis.