Madhuchandra Gudi

Customer Success Manager

Hyderabad, Telangana, India6 yrs 8 mos experience

Key Highlights

Expert in community building and engagement.
Proven track record in program and event management.
Strong background in customer success and satisfaction.

Stackforce AI infers this person is a Community Engagement and Program Management Specialist in the Education sector.

Contact

Skills

Core Skills

Program ManagementCustomer SuccessCommunity ManagementBusiness DevelopmentSales

Other Skills

Analytical SkillsAsanaC (Programming Language)CanvaCommunicationCritical ThinkingCross-functional Team LeadershipCustomer ExperienceCustomer SatisfactionData ManagementEvent ManagementKey AccountsLeadershipLearning Management SystemsManagement

About

I'm a people person with a passion for community building and engagement, and I also enjoy creating efficient workflows and simplifying complex processes. I have a keen interest in no-code platforms, constantly exploring new tools to streamline work and boost productivity, all while believing in the power of community and organizing events to bring people together. With a blend of creativity and practicality, I'm always on the lookout for ways to enhance and make things more enjoyable.

Experience

6 yrs 8 mos

Total Experience

2 yrs 8 mos

Average Tenure

1 yr 3 mos

Current Experience

Unwired labs

Customer Success Manager

Jan 2025 – Present · 1 yr 3 mos

Stoa

Program Manager

Mar 2022 – Dec 2024 · 2 yrs 9 mos · Bengaluru, Karnataka, India · Hybrid

As a Program Manager at Stoa, I was responsible for managing Program Operations and internal operations management to ensure the smooth functioning of the MBA Bootcamp for working professionals.
Successfully managed 4 cohorts, each consisting of 80+ students, by providing guidance, monitoring their progress, and being their sherpa throughout their learning journey.
Responsible for coordinating and executing physical inductions for all cohorts. The inductions were organized seamlessly, and students had a positive and engaging experience, setting the tone for their entire journey.
Planned and hosted online and offline community events, including learning and fun mix events, for the Stoa community. These events helped students to connect with each other, learn from experts, and create a vibrant community.
Provided comprehensive support to students by troubleshooting issues and addressing concerns in a timely and effective manner, resulting in a high level of student satisfaction and success.
Maintained a strong rapport with students and acted as a trusted advisor, offering guidance and support for their learning and career objectives, and ensuring that they have a positive and engaging experience at Stoa.

Program ManagementCommunity ManagementCustomer SuccessEvent ManagementOnboarding

Polluxx

Business Development Manager

Jul 2019 – Mar 2022 · 2 yrs 8 mos · Hyderabad, Telangana, India

Specific Point of Contact and Subject Matter Expert for all needs pertaining to channel partners across India.
Built and maintained relationships with key contacts at potential clients, architectural firms, consulting companies and partners to enter into markets where Polluxx was non existent.
Developed quotes, proposals and tenders for prospective clients and projects.
Customised new service offerings based on detailed and documented insights of market and client needs.
Supported after-sales to ensure new clients grew into a loyal customer base in a niche market.
Collaborated with design and digital marketing departments on creating competitive concept proposals.
Set up hiring and mentored a team of new recruits into two verticals.

Business DevelopmentSalesCustomer ExperienceStakeholder Management

Infosys

Systems Engineer Trainee

Jan 2019 – May 2019 · 4 mos · Mysuru, Karnataka, India

Interned with Infosys Limited, Mysuru in the role of Systems Engineer Trainee as a part of Final Semester Internship and Project Programme
Was selected as an SGT head (Self Governance Team head), the Trainee and Intern community representative.
Acted as a POC between the management and the Trainee community, to resolve issues and concerns regarding to various departments like facilities, food, ECC(Employee Care Centre), GEC(Global Education Centre) etc.