Ganesh Palaniappan

CTO

Darien, Connecticut, United States18 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

25 years of executive leadership as CIO and CTO.
Led technology transformations for $100 billion M&A integrations.
Built diverse global teams of over 2500 professionals.

Stackforce AI infers this person is a Telecommunications and Banking executive with expertise in digital transformation and technology strategy.

Contact

Skills

Core Skills

Technology StrategyDigital TransformationCustomer ExperienceCloud ComputingInfrastructure Management

Other Skills

AIAI, ML, Cloud, NLP, RPAAPI’s & MicroservicesAgile at ScaleAmazon Web Services (AWS)Application Modernization & RefreshArchitecture and DevelopmentArtificial Intelligence (AI)Attracting and Retaining Diverse TalentAuthentic LeadershipBoard PresentationsBudgetingBuild & Run TeamsBusiness Acumen & AlignmentBusiness Analysis

About

With 25 years of executive leadership as a CIO and CTO, I have a proven track record of architecting and executing technology strategies that deliver billions of dollars in value ( Increase in Sales, Digital Adoption, Decrease in Cost to Serve, etc) . My technology experience spans major sectors including Retail, Banking/Financial , and Telecommunications, with a focus on driving revenue, optimizing cost-to-serve, and enhancing customer and employee digital experiences. I have led teams through complex, large-scale technology transformations, including major M&A integrations for PNC Bank and Charter Communications ($100 Billion plus transactions). My expertise includes modernizing technology stacks and implementing cutting-edge AI and ML solutions to solve critical business challenges. Built large (2500+) highly skilled, diverse, inclusive global teams capable of building, operating- secure and stable systems.

Experience

Charter communications

3 roles

Senior Vice President - Service Experience Technology and AI

Promoted

Jul 2021 – Present · 4 yrs 8 mos

Proven leadership in global organizations, managing large global technology teams (3000+ FTE's) with budgets exceeding $1 billion (Opex, Capex including labor, software, infrastructure and vendor spend)
Led teams that delivered billions in business benefits through revenue growth, cost reduction, and digital servicing & transformation (upwards of several billions over the course of the 10 years)
Successfully implemented cutting-edge solutions in AI, ML that enhances customer experiences and operating efficiencies.
Responsible for Run, Build and Transform of 100 plus business critical applications like our website, mobile app (#1 rated telecommunications app in US), IVR, Chat, Agent CRM Systems, Field Technician Tools, Retail Store Applications and various other customer and employee facing systems). These systems are used by millions of customers, thousands of employees and generate billions of transactions.
Modernized entire technology stacks for several platforms (Containerization, Kubernetes, Cloud Migrations, CI-CD, Microservices, True Devops, High Resiliency architectures, etc.) resulting in high availability, resiliency and speed to market.
Extensive experience in delivering complex technology projects and programs with measurable business impact.
Strong track record in initiating and managing cultural change to enhance company performance.
Strategic thinker with a focus on innovation, strategy development, and execution
Trusted technology advisor for the CEO and EC at Charter Communications
Visionary and inspiring leader, adept at motivating teams through significant change over the years (mergers, operating model transformation, Covid, business contractions, etc.)
Have built a reputation as collaborative yet direct person with a bias for action and pragmatic approach to problem-solving.
Enhanced digital customer and employee experiences. Team built the # 1 rated mobile app in telecommunications in the US.

Service OperationsConsultingBusiness Relationship ManagementDigital ChannelsStrategyBusiness Operations+88

Group Vice President

Promoted

Jun 2019 – Jul 2021 · 2 yrs 1 mo

Vice President

Nov 2014 – Jun 2019 · 4 yrs 7 mos

Vice President

Pnc

Director

Jul 2007 – Nov 2014 · 7 yrs 4 mos · On-site

PNC Bank - One of the largest US bank based on customers, branches, deposits, atms and employees.
Supported Multiple Lines of Business ( Retail, Mortgage Lending, Cards, Commercial and Investment banking) on all their customer servicing and call center needs.
Lead the enterprise wide paperless efficiency initiative
Built and Managed the retail bank data mart/ warehouse
Implemented a decisioning platform that worked across all channels ( online banking, Call Centers, IVR, tellers, ATM , etc)
Sales Force CRM that supported multiple lines of Businesses mainly Retail, Business and Investment Banking.
Key member of CRM integration team during the acquisition of National City Bank