Dinesh Tumbali

Partnerships Manager

Hyderabad, Telangana, India6 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Led successful product transitions from VR to Mobile & Web.
Built and mentored a high-performing sales team.
Achieved significant revenue growth through upselling.

Stackforce AI infers this person is a SaaS Customer Success and Sales Management expert.

Contact

Skills

Core Skills

Customer SuccessBusiness AnalysisSales Management

Other Skills

Account ManagementCold CallingCommunicationCustomer AdvocacyCustomer EngagementCustomer Lifecycle ManagementCustomer Relationship Management (CRM)Customer SatisfactionData AnalysisEmpathyHubSpotLead GenerationMicrosoft OfficeSaaS SalesSalesforce.com

About

Dinesh has a focus on how a product will impact the user positively and believes that a happy client is the best brand evangelist for any product. Having done graduation in Computers and Master in HRM, he believes a marriage between both worlds contributes to greater innovations that help organizations to automate redundant task and build a positive eco system around the product. He worked with PerspectAI for 5 years. He started as a Operations Excecutive and left the organization as Team Lead of Sales and Customer Success. He focused initially on the implementation of the Talent Assessments in Businesses and had been a key when there was a product transition from VR to Mobile & Web. Since then, he took care of generating leads, conducting demos, implementing pilots, closing deals, onboarding the clients. In this period, he had opportunity to hire Sales Rockstars, train and mentor them. This all actions lead to recurring revenues for PerspectAI. His business chemistry is Guardian and/or integrator is justified with the work he has done. Out of the work, he aspires to be a sports data analyst and want analyze the sports from the data obtained. He discovered the beauty of product evangelism and is a strong believer or product being simple and helpful to the user. Hence he started working as a Customer Success Specialist at Phenom.

Experience

Phenom

2 roles

Customer Value Partner - NA Accounts

Promoted

Nov 2023 – Present · 2 yrs 4 mos · Visakhapatnam, Andhra Pradesh, India · On-site

Spearheaded user training and onboarding for new accounts post-go-live, ensuring seamless adoption of solutions by user groups and champions. Delivered tailored product updates and demos for existing clients, enhancing engagement and satisfaction.
Conducted regular customer check-ins (weekly, bi-weekly, monthly) to address user queries, monitor adoption progress, and proactively resolve challenges.
Designed and delivered comprehensive business reviews and customized performance metrics (monthly/quarterly), driving actionable insights to boost product adoption rates.
Collaborated cross-functionally with internal teams to mitigate risks and ensure a customer-first approach, fostering long-term client relationships.
Monitored client news and market trends to align product usage with business needs, identifying potential upsell opportunities in partnership with Account Managers across Manufacturing, RPO, IT, and Health Care Clients.
Currently managing North American healthcare enterprise accounts with an Annual Contract Value (ACV) of $11.5M, ensuring high retention and satisfaction across key stakeholders.

Business AnalysisCustomer EngagementCustomer Relationship Management (CRM)Customer Lifecycle ManagementSalesforce.comEmpathy+3

Customer Success Specialist

Apr 2023 – Oct 2023 · 6 mos · Visakhapatnam, Andhra Pradesh, India · On-site

- Handled five customers from the USA with a portfolio value of $1.49 M

Perspectai

4 roles

Customer Success Specialist

Promoted

Apr 2021 – Apr 2023 · 2 yrs

Built and managed the sales team at PerspectAI with full-timers and interns combinedly grown by Tenfold.
Made my sales rockstars experience the complete sales lifecycle by training them and transferring my deals.
Explored the new tools for lead generation, email marketing & intent marketing.
Understood the clients' requirements and upsold new features in the platform worth Rs. 10 Lacs
Created an impact and clients with outreach and grew my revenue contribution QOQ by 20%.

Cold CallingSales ManagementHubSpotCommunicationSoftware as a Service (SaaS)Microsoft Office+4

Senior Sales Operations Associate

Promoted

Oct 2019 – Mar 2021 · 1 yr 5 mos

PerspectAI pivoted into Game-based mobile assessments due to COVID making our human contact necessary VR assessments business zero.
My role started in lead generation by generating 100 - 150 leads/day, showing a demo to 20 companies/month, and generating meetings through cold calls. On average, I called 30 prospects/day.
To ease the sales process, I am part of setting up the HubSpot for my company. The additional responsibilities included designing the email templates and maintaining the correct repository of the prospects.
Even though COVID kept affecting our business, I achieved a revenue generation of 15 Lacs until the end of 2020.
Trained my 1st intern in January 2021, and by March 2021, I booked additional revenue of 20 Lacs.

Cold CallingSales ManagementHubSpotCommunicationMicrosoft OfficeCustomer Satisfaction+1

Sales Operations Associate

Promoted

Jun 2018 – Sep 2019 · 1 yr 3 mos

During this period, our company started to explore more avenues to implement VR-based talent assessments. My role was to transition the business with a company from the pilot stage to establishing a business use case (Hiring/L&D) through operational effectiveness.
I Implemented pilots at HSBC Hyderabad, Virtusa's Google Business. I converted both the pilots into a business use case with my operational effectiveness.
I also implemented different use cases at Payswiff, Maruti Suzuki plants (Manesar, Gurgaon, and Rohtak), Suzuki Two-Wheeler plant (Gurgaon), and KCP Cement.
I worked with Accenture Mumbai to conduct VR assessments at three different locations for five months.
The other responsibilities are handling Social Media channels, designing content, and writing the content.

Cold CallingSales ManagementHubSpotCommunicationMicrosoft OfficeCustomer Satisfaction

Sales Operations Executive

Mar 2018 – May 2018 · 2 mos

The first employee to be recruited through PerspectAI's Virtual Reality Game-based Assessments and worn different hats being on probation.
Through implementing PerspectAI at different companies, I got a hands-on experience in customer-facing and user-facing roles.
Apart from handling operations, been a part of the marketing team to increase presence on the internet.

Cold CallingSales ManagementCommunicationMicrosoft OfficeCustomer Satisfaction