Nishant K.

Founder

Mumbai, Maharashtra, India20 yrs 3 mos experience

Highly StableAI Enabled

Key Highlights

Founder of a community-driven travel company.
Expert in customer experience and process improvement.
Proven track record in building scalable operations.

Stackforce AI infers this person is a travel entrepreneur with expertise in customer experience and operational excellence.

Contact

Skills

Core Skills

Digital StrategyCustomer Experience DesignProcess Improvement

Other Skills

CommunicationBrand positioningMarketing strategyCustomer experienceCustomer Relationship Management (CRM)AnalyticsCustomer Satisfaction (CSAT)Operations ProcessesAI integrationCustomer feedbackAutomationDirector levelCall Center DevelopmentCustomer SatisfactionCall Centers

About

I’m a travel entrepreneur and founder driven by the belief that travel is not just about destinations—it’s about experiences, people, and stories that stay with you for life. I started this journey to build a travel company that goes beyond bookings and itineraries. From curating immersive group trips and discovering offbeat destinations to building communities of like-minded travelers, my focus has always been on creating meaningful, well-crafted journeys that feel personal, seamless, and unforgettable. As a founder, I actively lead strategy, partnerships, marketing, and operations, ensuring every experience reflects quality, trust, and attention to detail. I work closely with global partners, local experts, and my core team to design trips that balance adventure, culture, comfort, and connection. What excites me most is bringing people together—strangers who return as friends, memories that turn into stories, and trips that spark a lifelong love for exploration. Always building. Always exploring. Always evolving. Let’s create experiences that matter. 🌍✈️

Experience

20 yrs 3 mos

Total Experience

2 yrs 9 mos

Average Tenure

8 mos

Current Experience

Yp2 ventures

Founder

Sep 2025 – Present · 8 mos · India · Remote

As the Founder, I lead the vision, strategy, and growth of a modern travel company built around meaningful experiences, community-driven journeys, and seamless execution. My role spans from conceptualizing unique itineraries and identifying emerging destinations to building strong partnerships with global vendors, tourism boards, and local experts.
I oversee brand positioning, marketing strategy, and customer experience, ensuring every trip reflects trust, safety, and unforgettable value. From managing operations, finance, and compliance to leading teams and scaling the business, I stay deeply involved in every layer of the organization.
At the core, my mission is simple: to transform travel from just a holiday into a life-enriching experience—creating journeys that inspire, connect people, and leave lasting memories while building a sustainable and scalable travel brand.
Building experiences. Creating communities. Redefining the way people travel. 🌍✈️

Digital StrategyCustomer Experience DesignCommunication

Games24x7

Associate Director - Customer Excellence

Nov 2020 – Oct 2025 · 4 yrs 11 mos · Mumbai, Maharashtra, India · On-site

Built scalable CX processes, automated workflows, and chatbot systems to manage growing user base
Delivered up to 40% faster resolution via AI-based conversational support
Designed KPI/MI dashboards for real-time visibility into support health
Reduced CAC and improved retention by integrating automation into CRM and campaign cycles
Partnered with tech/product teams to drive customer feedback into product strategy

Process ImprovementCustomer Relationship Management (CRM)AnalyticsCustomer Satisfaction (CSAT)Operations ProcessesCustomer Experience Design

Khel group

Head of Product Operations

Jun 2019 – Nov 2020 · 1 yr 5 mos · Mumbai, Maharashtra, India

Elevated product strategy through customer analytics and performance tracking
Aligned ops with revenue targets and implemented data-driven marketing tactics
Led budgeting, campaign planning, and team development across business units

Quadrific media pvt ltd #thespartanpoker

General Manager Operations

Dec 2017 – May 2019 · 1 yr 5 mos · Mumbai Area, India

Overhauled tournament/promotion strategies to beat market benchmarks
Implemented structured risk management and sales-driven ops plans
Championed team culture for performance and CX excellence

Dream11

Senior Manager Customer Operations

Oct 2016 – Dec 2017 · 1 yr 2 mos · Mumbai

Elevated Dream11’s user experience with actionable feedback loops
Mentored customer-facing teams, enhanced transparency, and reduced churn
Supported product strategy through direct CX insights

Tech mahindra business services

Team Manager

Sep 2010 – Oct 2016 · 6 yrs 1 mo · Mumbai Area, India

Managed 30+ agents and handled escalations, churn management & Ofcom compliance
Trained new hires, led process enhancements, and improved internal knowledge systems