Apr 2016 – Aug 2018 · 2 yrs 4 mos · Hyderabad Area, India

• Enterprising General Manager of the year 2016/2017
• Hotel of the year 2016/2017
• Hotel of the year 2017/2018
• Most admired General manager of the year 2016/2017
• Excellence in Customer service award - 2016/2017
• Speciality restaurant of the year 2016/2017 - Chama Gaucha - Brazilian restaurant
• An award wining performance bagging 6 awards in less than 2 years.
• First ever Hotel to win consecutive Hotel of the year performance in the Company.
• 35% overall growth in 20 months in Total revenue
• 30% growth in GOP in 20 months.
• Added 3 new restaurants - Brazilian Dining - Chama Gaucha, Polynesian Dining - Waikiki and Horn Ok Please - Punjabi Dhaba.
• Created an award winning F&B delivery mechanism
• 100% growth in F&B revenues in 26 months.
• Top 12 in Carlson Medallia metric. Growth of 22 points in 20 months
• Implementation of an APP based Colleague recognition system - first of its kind in the industry. Best initiative 2017 recognition.
• One of the top contributors to Carlson India in terms of growth.
• Closing 1.28 RGI for 2017 a record performance for the Hotel.
• Speaker/ Motivator / Talent developer with local Catering institutions.

Oct 2014 – Apr 2016 · 1 yr 6 mos

• ◄ Employed as Executive Assistant Manager with InterContinental, Kuala Lampur, Malaysia. ►
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• A large business operation with comprising 472 Guest Rooms, Catering Facilities, Banquet, 5 Restaurants and Leisure facilities.
• From my end, I have been overseeing the operations more than 472 rooms in the hotel. I lead the management of the front office, housekeeping, engineering, IT, Recreation and security.
• In the absence of General Manager, I perform his duties as well. Needless to say, all my efforts are driven towards creating profits for my organization.
• I have created wealth of the order of 500k MYR by initiating cost savings projects and by successfully negotiating profitable contracts.
• Besides, I have championed change in Service metrics, leading the team in driving Heart Beat up by 3.1% YTD compared to 2014, over 8% increase in Loyalty recognition YTD and over 9% increase in Problem handling scores.
• I have also moved Social media trending from 4/6 to the top positions. Some of our close competitors include Grand Hyatt, Mandarin Oriental, Shangri La, Sheraton and JW Marriott in this zeal.
• My responsibilities include:
• ► Overseeing maintenance of the hotel rooms and hiring appropriate no. of staff members as required.
• ► Spearheading sales and marketing operations, preparing budgets, handling purchase process, negotiating vendor contracts as well as managing the hotel in the absence of senior leaders.
• ► Assisting GM in controlling purchase process and developing stringent control strategies for cost savings across the board.
• ► Monitoring personnel activities and setting goals and plans to promote and improve the service of all departments.
• ► Organizing promotional events, overseeing smooth functioning of the events and optimizing costs involved at all stages.

Sep 2013 – Oct 2014 · 1 yr 1 mo · Lagos, Nigeria

• ◄ Worked as Director-Sales & Marketing with Intercontinental, Lagos, Nigeria. ►
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• I joined InterContinental in Lagos, Nigeria just after 3 months of its opening operating and setting the Hotel under very tough business conditions.
• Unique experience of setting the first InterContinental Brand in West Africa – An iconic opening which generated more than 12 Million US$ in Owners Profit in year 1.
• Despite the fact that initially, I was apprehensive of moving to the African region, I successfully managed operations for more than 352 Rooms, 9 Meeting rooms and a Ball room.
• Sales, Marketing, PR and Conferences were my primary responsibilities besides being a part of the ExCom in building winning strategies.
• My responsibilities included but were not limited to:
• ► Restructuring the Sales, Marketing and C&E team completely focusing on Market along with improving turnaround times.
• ► Setting up new departments besides overseeing smooth operations of the existing departments.
• ► Managing Recruitment, Training and Mentoring for all 29 team members thereby proactively aligning everybody with the organizational goals.
• ► Acting as brand ambassador for InterContinental at International Meetings thereby establishing a positive reputation in the Market.
• Key Achievements
• ► Moved RGI of the hotel from 0.27 to 1.06 in 6 months delivering a Rooms Revenue of 24.75 Million US$ per annum and 7.3 Million US$ in C&E revenue in 2014.
• ► Successfully introduced the “Luxury arrives to Lagos campaign” which in turn improved our brand value greatly.
• ► Pioneered the launch of “Bookers Club” on a Master card platform.

Apr 2007 – May 2009 · 2 yrs 1 mo

• ◄ Worked as Area Director of Sales & Marketing for Intercontinental Group of Hotels, Northern Gulf. ►
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• In this role, I was responsible for all Sales and Marketing activities in the Area which comprised of 7 operating Hotels and InterContinental Kuwait in project stage.
• Right from preparing plans for recruitment, training to managing PR and Brand activities, the onus lay on me to lead a team of proactive sales and marketing professionals across the Gulf countries!
• Luckily, I was blessed with a very “creative and sporty” team of professionals who were willing to stretch themselves beyond limits in this zeal.
• Some core responsibilities included:
• ► Planning and executive sales and marketing models for the businesses in different Gulf countries.
• ► Managing Brand initiatives, sustaining the positive reputation InterContinental built with years of dedication and ensuring growth and profits.
• ► Assessing and advising the effectiveness of Hotel’s strategies with the unit’s Director of Sales and General Manager.
• ► Studying other close competitors in the market and implementing process improvements which could escalate us amongst the top 3 Hotels of Middle East.
• ► Implementing the latest trends in facilities and IT for sustainable growth via Social Media and other traditional mediums of Marketing.
• ► Acting as Project Manager for individual initiatives besides successfully planning for the coming years in terms of people, processes and technology.
• Key Achievements
• ► Launched Business Club successfully and churned the second highest revenue worth 1.2 Million $ USD in ME.
• ► Prepared 5 Years strategic positioning plan besides planning, implementing and conducting Sales activities within all the Sales platforms in the Area.

May 2005 – Apr 2007 · 1 yr 11 mos

• ◄ Worked as Director of Sales, Marketing & Rooms, Intercontinental Group of Hotels, Al Jubail, KSA. ►
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• While serving this position, I was awarded as “Sales person of the year 2006” for Europe, Middle East and Africa –InterContinental Hotels Group.
• With my sincere efforts, InterContinental Al Jubail achieved 87% growth in Revenue, 38% increases in Market share, 113% growth in Occupancy thorough a strategic and market driven Sales plan.
• Overall, I managed Room operations, sales and marketing of 252 Rooms, 6 C&E facilities and 4 restaurants.
• With due diligence, I built a strong and efficient sales and marketing team and devised business strategies which helped the Hotel achieve record growth and Revenue in the 16 years History of the Hotel.
• My responsibilities included but were not limited to:
• ► Assessing performance patterns in sales, marketing and service delivery teams and developing new benchmarks and targets to improve existing performance.
• ► Assisting General Manager and acting in his absence in terms of monitoring operations across the Hotel and various departments.
• ► Establishing strong relationships with the Community and key Business Leaders in order to stand up to competitors.
• ► Seeking new Marketing Channels and maximizing potentials in order to establish ourselves as the topmost brand in terms of Food, Quality and Hospitality.
• ► Collaborating with top leaders in the online marketing industry to innovate methods of marketing our products on the Internet and on other media.
• ► Preparing Budgets and Cost Savings plans that would act as catalysts for achieving breakthrough for our business.

Jun 2004 – May 2005 · 11 mos · Dubai, UAE

• ◄ Worked as Director of Sales, with Crowne Plaza, Dubai. ►
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• Crowne Plaza is a well-known Hotel in Dubai with 600 rooms, 23 Banquet and Events rooms and 12 restaurants.
• Located at the center of the city, there is absolutely no dearth of customers walking in and out of the hotel every day.
• Evidently, the challenge was to stay consistent with performance quality and sales results. Nonetheless, my role spanned across other departments such as Finance and HR besides Sales & Marketing.
• My responsibilities included but were not limited to:
• ► Creating sales and marketing plans for a team of 21 members, who were assigned targets on a daily, monthly and annual basis.
• ► Assisting HR team in recruiting the right candidates for various roles including finance, production, catering and customer service besides sales and marketing
• ► Handling customer relations, training my team on business etiquettes and ensuring all our customers were 100% happy with our services at all times.
• ► Negotiating contracts with wholesale vendors who provided us raw materials and facilities for running the show successfully!
• ► Developing KPIs (Key Performance Indicators) for various job roles and writing job descriptions in collaboration with HR team.
• ► Organizing promotional events, inviting top-notch celebrities from UAE and other countries and ensuring we advertise our products and services effectively.

May 2000 – May 2004 · 4 yrs · Muscat, Oman

• ◄ Worked as Front Office Manager and subsequently, Regional BDM with InterContinental Hotels Group - Oman. ►
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• Working in the beautiful country of Oman was a unique, indeed, one of its kind. As Front Office Manager, I led the team of 54 team members to achieve maximum Rooms Revenue and Guest satisfaction.
• Amongst my achievements, I successfully implemented a Front Office development plan for summer cross exposure to Germany and Switzerland for the already bets performing Front Office personnel.
• I also launched a new Club at InterContinental Floor to generate wealth of the order of OMR 200,000 (700K $ USD) p.a. incremental revenue.
• As Business Development Manager, within a very short time period, I succeeded in creating a pool of customers for the long-term and achieved highest sales standards ever.
• I successfully completed the project with incremental revenue of US$ 1.2 Million p.a.
• My core responsibilities at IHG Oman included:
• ► Managing the team of front office professionals to successfully welcome guests on a daily basis, arranging for their stay and facilities and ensuring 24 hours security and safety until they completed their stay.
• ► Coordinating with suppliers and vendors for facilities management besides negotiating sales contracts on a yearly and five-yearly bases.
• ► Developing new business and initiating new tie-ups with facility providers in GCC in order to expand our business successfully.
• ► Understanding budgets and constraints and within the given limitations, successfully coordinating all sales and marketing & administration activities.

Jan 1996 – May 2000 · 4 yrs 4 mos · Dubai, UAE

• As Duty Manager, I had the opportunity to seamlessly communicate with people in every way. I literally learnt the “Art of getting work done” as I was mentored by a fascinating set of senior managers who were highly experienced and enterprising, to say the least.
• My responsibilities included, but were not limited to:
• ► Coordinating with department heads and passing on all the relevant information to Front Office Manager in order to facilitate the placed requirements.
• ► Welcoming guests with warmth and ensuring that our services were as promised, to the bets of quality and sophistication.
• ► Establishing long-term relationship with customers on a daily basis and assisting Front Office Manager in initiating team meetings and training & development programs for new joiners.
• ► Implementing the latest trends in hospitality industry and preparing suggestions to be forwarded to senior management team based on what customers had to say about our services.
• ► Developing business in the Indian market on behalf of InterContinental Dubai.
• Last but not the least, managing and mentoring a team of enthusiastic executives who served the customers and acted as the first point of contact.