Ishita Shukla

Customer Success Manager

Noida, Uttar Pradesh, India7 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

5+ years in Customer Success and Marketing
Expert in client onboarding and retention strategies
Proven track record in lead generation and brand visibility

Stackforce AI infers this person is a Customer Success and Marketing professional with expertise in SaaS and MarTech.

Contact

ishitashukla1510@gmail.com LinkedIn

Skills

Core Skills

Customer SuccessAccount ManagementMarketing StrategyLead Generation

Other Skills

Ad TechAdaptabilityB2B MarketingB2B Marketing StrategyBrand AwarenessBrand awarenessBusiness DevelopmentClient ServicesClient satisfactionCommunicationCross-functional collaborationCustomer Relationship Management (CRM)Customer SatisfactionCustomer ServiceCustomer onboarding

About

Customer Success & Marketing professional with 5+ years of experience in client onboarding, retention, product adoption, integrated marketing, and international account management. I specialise in: 1. Customer onboarding & product training 2. Reducing churn through proactive engagement 3. Managing international clients & cross-functional communication 4. CRM tools: Salesforce, HubSpot, Monday.com 5. Turning insights into actionable product and marketing improvements 6. Leading marketing campaigns that boost brand visibility & lead generation My background across Customer Success + Marketing gives me a unique edge: I understand customers deeply, communicate clearly, and execute strategies that improve satisfaction, retention, and revenue growth. Always open to opportunities in Customer Success, Account Management, Client Engagement, and Marketing Strategy roles.

Experience

Times internet

Customer Success Manager

May 2021 – Present · 4 yrs 10 mos · Delhi, India

Managed customer onboarding and support services, focusing on client satisfaction and retention.
Implemented upselling strategies to increase revenue and enhance customer experience.
Collaborated with cross-functional teams to ensure seamless customer support operations.

Customer onboardingClient satisfactionRetention strategiesCross-functional collaborationCustomer SuccessAccount Management

Outbrain

Marketing Professional

Mar 2019 – Jun 2021 · 2 yrs 3 mos · Mumbai, Maharashtra, India · On-site

Managed marketing budgets to ensure efficient resource utilization.
Developed and executed lead generation campaigns for increased brand awareness.
Organized promotional events, trade shows, and webinars in alignment with brand guidelines.

Marketing budgetsLead generationPromotional eventsBrand awarenessMarketing StrategyLead Generation

H&r block india pvt. ltd.

Strategic Alliances & Business Development Intern

Apr 2018 – Aug 2018 · 4 mos · Pune Area, India · On-site

Conduct research to identify potential partners, market trends, and competitive landscape
Assist in identifying and reaching out to potential strategic partners and business opportunities
Aid in the preparation of proposals, presentations, and reports for potential alliances and partnerships
Support the management of existing partnerships and assist in relationship-building activities
Track and report on the progress and outcomes of partnerships and business development efforts
Assist with scheduling meetings, organizing events, and coordinating communication between internal teams and external partners
Prepare and maintain documentation related to strategic alliances and business development initiatives
Coordinate with various departments to ensure alignment and progress on business development goals

ResearchProposal preparationRelationship building