Jan 2010 – Oct 2024 · 14 yrs 9 mos

• Pixy Cars specializes in manufacture of exotic electric cars for Palace Hotels.

May 2002 – Oct 2024 · 22 yrs 5 mos

• Technology Transfer From Global Sources. Car Level Prototypes

Aug 1997 – Apr 2002 · 4 yrs 8 mos · Maharashtra, India · On-site

• Steyr-Daimler-Puch, a prominent player in the automotive engineering sector, is renowned for its innovative approach to vehicle manufacturing and engineering solutions. The company has a rich history of excellence in providing cutting-edge technologies and comprehensive engineering services to global automotive markets.
• Key Responsibilities:
• Leadership and Strategy: Directed the operational launch and management of the Automotive Engineering Center, ensuring alignment with global best practices in automotive engineering while focusing on profitability and sustainable growth.
• Project Management and Profitability: Oversaw the execution of critical engineering projects, managing budgets and resources effectively to achieve profit targets. Implemented project management methodologies that streamlined processes and enhanced project delivery timelines.
• Recruitment and Team Development: Led recruitment efforts to build a high-performing engineering team, fostering an environment of continuous learning and professional development. Designed training programs to equip team members with the latest skills in automotive engineering and technology.
• Technology Transfer Initiatives: Facilitated the transfer of advanced automotive technologies to India, ensuring local adaptation and implementation. This involved collaboration with global partners to introduce innovative manufacturing techniques and systems.
• Collaboration with Global Partners: Established strategic partnerships with leading automotive firms, promoting knowledge exchange and collaborative projects that strengthened the automotive ecosystem in India.

Jan 1995 – Jan 1997 · 2 yrs · New Delhi, Delhi, India · On-site

• As National Head of After Sales Service, I joined General Motors during its initial entry into the Indian market, where I played a pivotal role in establishing the brand's presence and building a solid foundation for customer service and support.
• Key Responsibilities:
• Dealer Network Development: Successfully built a comprehensive dealer network from the ground up, identifying and onboarding partners that aligned with GM's standards for quality and service.
• Training and Development: Designed and implemented training programs for dealer staff to ensure they were well-versed in GM products, service standards, and customer engagement techniques.
• Parts and Accessories Management: Oversaw the import and distribution of spare parts and accessories, ensuring adequate inventory levels to meet customer demand.
• Customer Satisfaction Focus: Led initiatives to enhance customer satisfaction, implementing feedback mechanisms and service quality assessments. Under my leadership, GM achieved the top ranking in national customer satisfaction surveys, solidifying its reputation in the competitive Indian market.
• Service Operations Optimization: Developed and refined after-sales service processes, ensuring prompt and efficient handling of customer inquiries and vehicle servicing.
• Marketing and Product Support: Established a robust marketing and product support system tailored to the unique needs of the Indian market.
• Cross-Functional Collaboration: Worked closely with sales, marketing, and product development teams to align after-sales service strategies with overall business objectives.

Jan 1982 – Jan 1995 · 13 yrs · Mahindra Towers, Worli, Mumbai · On-site

• As Senior Manager of Service at Mahindra & Mahindra, I was responsible for overseeing the nationwide dealer network, ensuring exceptional service delivery and customer satisfaction across all touchpoints. My role was pivotal in enhancing the performance of the dealer network while managing customer relations effectively.
• Key Responsibilities:
• Dealer Network Expansion: Led the strategic expansion of Mahindra's dealer network across India, identifying key locations and potential partners to enhance brand reach and accessibility. This involved evaluating potential dealers and negotiating agreements that aligned with Mahindra's standards of excellence.
• Performance Improvement Initiatives: Developed and implemented performance improvement programs tailored to enhance dealer service capabilities. Conducted regular assessments and provided targeted training to dealer staff, fostering a culture of continuous improvement.
• Customer Grievance Management: Established a comprehensive customer grievance management system to address and resolve issues efficiently. Focused on maintaining high customer satisfaction levels by ensuring prompt responses and effective solutions to complaints.
• Warranty Claim Settlement: Managed warranty claim processes to ensure timely settlements and compliance with company policies. This included liaising with dealers and internal teams to resolve claim disputes, minimizing financial impact and enhancing dealer relationships.
• Promotional Activities Management: Coordinated promotional activities, including rallies and customer events, to strengthen customer engagement and brand loyalty. These initiatives not only showcased Mahindra's products but also fostered community interaction and brand visibility.

Jan 1978 – Jan 1983 · 5 yrs · 400001, Mumbai, Maharashtra, India · On-site

• As an Application Engineer at Greaves Cotton Ltd, India’s largest producer of diesel engines, I was responsible for the integration of a diverse range of engines, from 5 to 600 kW, into various vehicle types and industrial applications. My dedication and performance led to my promotion to Product Manager, where I further enhanced my contributions to the company’s success.
• Key Responsibilities:
• Integration Engineering: Spearheaded the integration of diesel engines into a wide array of vehicles, including two-wheelers, artillery vehicles, industrial equipment (compressors and generators), and fishing crafts.
• Non-Automotive Applications: Expanded my expertise to non-automotive sectors by integrating diesel engines into forklift trucks, aircraft support equipment, and tractors.
• Testing and Certification: Managed rigorous testing and certification processes for engine integration, including high-altitude tests and extreme temperature evaluations in desert and mountainous environments. Collaborated with multiple agencies to ensure compliance with industry standards and performance metrics.
• B2B Marketing Support: Provided strategic support for B2B marketing initiatives, helping to position Greaves Cotton’s engine solutions effectively in the marketplace. Developed marketing collateral and participated in customer engagements to showcase the technical capabilities of our products.
• Development of Applications: Played a key role in the development of numerous applications, gaining valuable insights into both vehicle and non-automotive drive systems. This extensive experience laid the groundwork for my future work in electric vehicle systems and drive system design.
• My time at Greaves Cotton Ltd not only equipped me with robust technical skills but also provided a solid foundation in engine integration and application development, ultimately shaping my journey toward innovative electric mobility solutions.