Shikha Prasad

CEO

Bengaluru, Karnataka, India10 yrs 6 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Led enterprise-scale digital transformation programs.
Achieved significant cost reductions through automation.
Recognized for outstanding contributions in leadership programs.

Stackforce AI infers this person is a Digital Transformation Leader with expertise in B2B SaaS and operational efficiency.

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Skills

Core Skills

Digital TransformationProduct ManagementBusiness Growth StrategiesOperations ManagementDigital StrategyProgram ManagementVendor ManagementSoftware Development Life Cycle (sdlc)Agile Application Development

Other Skills

Agile Project ManagementAnalyticsArtificial Intelligence (AI)AutomationBusiness ProcessBusiness StrategyBusiness TransformationChange ManagementCorporate GovernanceCost ControlCost ReductionCross-Functional Team BuildingCross-functional CollaborationsCross-functional Team LeadershipCustomer Relationship Management (CRM)

About

Digital transformation leader with 10+ years of experience driving business growth through enterprise-scale digital transformation program, AI/ML-led product innovation, and digital strategy. Adept at partnering with C-suite leaders to define strategic roadmaps, build and scale digital products, and scale operations to accelerate growth.

Experience

Hindustan coca-cola beverages

National Manager - Digital Transformation and Strategy

Jan 2024 – Present · 2 yrs 2 mos · Bengaluru, Karnataka, India · On-site

Winner of The Coca-Cola Company - Women Leadership Program – LIFT (Leveraging & Inspiring Female Talent)
Received organization-wide recognition for managing strategic initiatives for C-level executives and aligning cross-functional teams.
Market Share Gain (Strategy & Execution)
Spearheaded the “Market Share Gain” program for Eastern India, driving significant revenue growth and market share gain through distribution expansion, improved sales execution, and enhanced asset productivity.
Designed tailored strategies for distribution expansion, restructured the sales hierarchy to eliminate inefficiencies, deployed strategic assets to boost productivity, and implemented SKU-focused execution to arrest share loss.
Scaled retail footprint by rapidly onboarding new outlets to strengthen market penetration and visibility.
Led a sales team, aligning trade marketing and distributors toward a unified market share goal.
Digital Transformation and Capability Building
Sales Platform: Deployed an AI-enabled sales recommendation and execution platform, improving volume, sales productivity, and execution efficiency through intelligent selling and real-time compliance tracking.
Sales Incentive Management Platform: Digitized sales incentives with real-time performance and payout visibility, enabling full transparency, higher productivity, and lower sales representative attrition.
Distribution/Route-to-Market Excellence: Led an enterprise-wide distribution transformation by institutionalizing a Distributor Management Playbook and streamlining backend processes to significantly reduce distributor onboarding turnaround time.

Digital TransformationProduct ManagementDigital StrategyChange ManagementProgram ManagementAnalytics+13

Deloitte

Senior Consultant

May 2022 – Dec 2023 · 1 yr 7 mos · Bengaluru, Karnataka, India · On-site

Operating Model Design and Implementation
o Enabled the CDO of a global Telecomm client to achieve demand-supply balance by implementing a scalable portfolio management system & process with robust governance and performance management mechanism
o Improvement of 60% in cost estimate accuracy, 30% in resource allocation, & 100% strategic alignment via 360° reporting
o Succeeded in 100% adoption rate through strategic change management planning and 1:1 workshops/support sessions
Control Tower Reengineering
o Empowered Chief GBS Officer to improve vendor management and optimize operational efficiency by setting up a central monitoring system (Control Tower) across all service lines
o Reduced reporting errors by 32%, standardized, implemented 100+ performance metrics and 20+ leadership dashboards thereby enabling real-time visibility and governance across 50+ countries

Operations ManagementBusiness ProcessIT StrategyCustomer Relationship Management (CRM)Program ManagementOperating Models+10

Thoucentric

Program Manager

Sep 2021 – May 2022 · 8 mos · India · On-site

Engagement Manager – Unilever Global
o Program managed $2.0Mn cost saving across a portfolio of 30+ automation projects for Europe business
o Managed multimillion-dollar integration of Trade Promotion Management (TPM) System into central Data Lake for client’s global integrated operations, covering Southeast Asia & Africa markets

Digital StrategyIT StrategyCustomer Relationship Management (CRM)AutomationArtificial Intelligence (AI)Machine Learning+2

Wns global services

Senior Group Manager

Jun 2018 – Sep 2021 · 3 yrs 3 mos · Mumbai Area, India · On-site

"League of Champions" awardee for outstanding contributions by converting $20Mn worth engagements.
● Digital Transformation
o Achieved 250% ROI, 30% cost reduction and 30% payment error reduction by transforming and automating client’s Source to Pay process by employing RPA and AI/ML enabled BPM solutions
o Executed 50% productivity enhancement and 35% cost savings in Order to Cash Process by leveraging robotics and workflow solutions; Led a 5-member team
o Generated $1Mn revenue by implementing ML enabled cognitive Accounts Payable solution for 7+ global clients
o Managed deal lifecycle for 80+ proposals, Generated leads via trade shows, workshops, product demos

Digital StrategyBusiness ProcessRobotic Process Automation (RPA)Digital TransformationMachine LearningArtificial Intelligence (AI)+3

Jumia group

Vendor Experience Intern

Apr 2017 – Jun 2017 · 2 mos · Cairo, Egypt · On-site

 Recognized by CEO & global COO for exceptional contribution and novel initiatives to improve vendor satisfaction
 Responsible for improving Vendor satisfaction & awareness. Conducted root cause analysis to identify gaps in operations and took initiatives to optimize the same, resulting in 50% reduction in vendor complaints and 30% improvement in vendor satisfaction
 Optimized the supply chain by streamlining the sorting process at Hubs resulting in reduced processing time and increased Vendor Drop-off support coverage window at Hubs by 3 Hrs.
 Designed engagement program and created educational brochures & videos to increase vendor awareness by 100%

Vendor ManagementLogistics ManagementOperations ManagementProcess ExcellenceBusiness Growth Strategies

Infosys

Senior System Engineer

Aug 2013 – May 2016 · 2 yrs 9 mos · Bhubaneswar, Orissa, India · On-site

Awarded "Star of the Month" and "On Spot" awards for driving consistent proactive automation initiatives
Ranked in top 5% for “Fast Track” program qualification; Highest Customer Satisfaction rating amongst 2000 employees
● Software Development – Insurance industry
o Achieved 30% reduction in processing time by implementing a comprehensive data transformation & reporting solution
o Pioneered "automatic code generation" solution generating $10K revenue and 10% cost saving per project

Agile Application DevelopmentAutomationSoftware Development Life Cycle (SDLC)