Tarannum Parveen Shaikh — Operations Associate

I am a Technical Support Engineer with 7+ years of experience delivering end-to-end IT support, troubleshooting, and customer success across global organizations including Salesforce, Phenom, and eClinicalWorks. My expertise spans advanced log analysis, remote diagnostics, cybersecurity, and system optimization, with a proven record of improving performance, reducing downtime, and driving customer satisfaction. Some highlights of my career include: Enhanced Salesforce Omni workflows, boosting user satisfaction scores by 25%. Leveraged tools such as Tableau, Splunk, and Logshark to create actionable insights that reduced issue resolution times. Led complex projects in software integration, data migration, and performance tuning, ensuring seamless adoption and business continuity. Consistently recognized with top customer satisfaction ratings and leadership roles, including serving as VOE President at Salesforce. I hold certifications in ITIL, AWS Fundamentals, and Tableau Server, backed by a Master’s degree in Computer Applications. I thrive at the intersection of technical problem-solving and customer experience, and I’m passionate about using technology to simplify complexity, empower users, and create measurable business value. Open to opportunities in Technical Support, IT Consulting, and Customer Success, where I can continue delivering results through both technical expertise and customer-focused collaboration.

Stackforce AI infers this person is a Technical Support Engineer with expertise in SaaS and customer success.

Experience: 7 yrs