Harshitha VSY — Operations Associate

I am a results-oriented Product SME with close to 8 years of experience driving customer excellence, process optimization, and data-backed decision-making across fintech, SaaS, and IT services. My career has been shaped around solving complex problems, analyzing root causes, and translating business needs into actionable solutions that improve efficiency and customer experience. I specialize in stakeholder engagement, data analysis, and cross-functional collaboration—partnering with Product, Tech, and Operations teams to deliver scalable improvements. From designing and automating reports that drive 90% faster insights to leading product re-engineering initiatives such as self-help video journeys, I focus on reducing turnaround time and enhancing user satisfaction. Key highlights include implementing feedback loops (NPS, CSAT, VOC) to identify business opportunities, leading workflow optimization projects from scratch, and resolving high-impact customer issues within regulated environments. Currently seeking opportunities to leverage my analytical skills, stakeholder management experience, and process improvement expertise in a Team Lead/ SME/ Manager where I can contribute to strategy, growth, and customer success.

Stackforce AI infers this person is a Product SME in Fintech with expertise in process optimization and stakeholder management.

Location: Bengaluru, Karnataka, India

Experience: 7 yrs 6 mos