Harshitha VSY

Operations Associate

Bengaluru, Karnataka, India7 yrs 6 mos experience

Key Highlights

  • Implemented feedback loops to identify business opportunities.
  • Led workflow optimization projects from scratch.
  • Achieved 90% faster insights through report automation.
Stackforce AI infers this person is a Product SME in Fintech with expertise in process optimization and stakeholder management.

Contact

Skills

Core Skills

Stakeholder ManagementProcess ImprovementSalesforceData AnalysisTesting

Other Skills

Sales AutomationCustomer Service ExcellenceStakeholder’s ManagementCross-Department CollaborationSalesforce IntegrationMicrosoft ExcelSix SigmaSalesforce CRMUAT TestingProductionSalesforce InspectorSalesforce Sales CloudSalesforce.com AdministrationSalesforce.comOffice 365

About

I am a results-oriented Product SME with close to 8 years of experience driving customer excellence, process optimization, and data-backed decision-making across fintech, SaaS, and IT services. My career has been shaped around solving complex problems, analyzing root causes, and translating business needs into actionable solutions that improve efficiency and customer experience. I specialize in stakeholder engagement, data analysis, and cross-functional collaboration—partnering with Product, Tech, and Operations teams to deliver scalable improvements. From designing and automating reports that drive 90% faster insights to leading product re-engineering initiatives such as self-help video journeys, I focus on reducing turnaround time and enhancing user satisfaction. Key highlights include implementing feedback loops (NPS, CSAT, VOC) to identify business opportunities, leading workflow optimization projects from scratch, and resolving high-impact customer issues within regulated environments. Currently seeking opportunities to leverage my analytical skills, stakeholder management experience, and process improvement expertise in a Team Lead/ SME/ Manager where I can contribute to strategy, growth, and customer success.

Experience

7 yrs 6 mos
Total Experience
1 yr 10 mos
Average Tenure
--
Current Experience

Zaggle

Deputy Manager

Mar 2024Oct 2025 · 1 yr 7 mos · Hyderabad, Telangana, India · On-site

  • Sales Automation
  • Omnistudio - Vlocity
  • Partnership with Banks & CMS's
  • Customer Service Excellence
  • Product Expertise & Process Improvement
  • Stakeholder’s Management
  • Cross-Department Collaboration
Sales AutomationCustomer Service ExcellenceStakeholder’s ManagementCross-Department CollaborationStakeholder ManagementProcess Improvement

Cognizant

Subject Matter Expert

Jul 2022Mar 2024 · 1 yr 8 mos · Hyderabad, Telangana, India

  • Integration of Salesforce with Connectsales
Salesforce IntegrationMicrosoft ExcelSix SigmaSalesforceData Analysis

Accenture

Business Associate

Jul 2021Jul 2022 · 1 yr · Hyderabad, Telangana, India

  • Finished 2 projects - Contract Validation & Asset Backfill associated with Uber (Client) using Salesforce CRM, Salesforce Inspector, UAT Testing & Production.
Salesforce CRMUAT TestingProductionSalesforceTesting

Cognizant

2 roles

Quality Analyst

Jan 2019Feb 2021 · 2 yrs 1 mo

  • Maintaining 99% accuracy and quality

Associate

Oct 2017Dec 2018 · 1 yr 2 mos

  • Identifying the business Spends and preparing the reports
  • Submitting the reports using Salesforce CRM
  • Maintaining the quality by scrutinizing the business reports

Education

Sri Padmavati Mahila Visvavidyalayam

Bachelor of Engineering - BE — Mechanical Engineering

Oct 2013Apr 2017

Aditya Junior College

Intermediate

Jun 2011Apr 2013

Sri Sarada English Medium High School

SSC — School

Jan 2010Jan 2011

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