Oct 2022 – Oct 2023 · 1 yr · Remote

• Led the sales cycle from initial contact to contract negotiation and closure
• Conducted product demonstrations and workshops to showcase the value of our SaaS product
• Built a dashboard on Metaverse to visualize core business KPI (ARR, MRR), saving 5 hours per week for
• manual reporting work
• Enhanced lead conversion rates by 20% through meticulous tracking on Salesforce, and improved sales
• team productivity by 30% through monitoring call metrics and status updates, resulting in zero missed
• leads
• Prepared business review decks, pivot tables, and performance reviews to identify areas to expand
• new business

Aug 2021 – Aug 2022 · 1 yr · Remote

• Monitor customer funnel & identify new levers of growth & apply them to business
• Working closely with Product and Analytics teams to understand and fine-tune customer journeys to improve retention and engagement through notifications, messaging, remarketing, retargeting, etc
• Brand, Growth, and Engagement strategy for business, working closely with the business head
• Use data and customer insights to understand customer lifecycle and identify opportunities for growth
• deeply
• Follow best practices when using CRM and other Sales Tools

May 2020 – Jan 2021 · 8 mos · Remote

• Managing team of 10-15 Business Development Associates
• Driving daily KPIs such as login hours, sales target, Average call handling time, Quality of the
• conversation
• Lead weekly growth meetings discussing the lead qualification, concept validation, cohort analysis &
• new ideas around growth to increase deal closures
• Maintain accurate and up-to-date sales records, customer information, and activities in the company's
• database
• Provide regular sales forecasts and performance reports to the management team

Jul 2019 – Apr 2020 · 9 mos · Bengaluru

• Managed a team of 25 key account managers for UPI-based offline payments for brands' businesses.
• Managed 20 self-acquired national accounts as well as 50+ South-India-based enterprise account
• Increased the number of UPI transactions by 15-20% Month on Month
• Work closely with the marketing and customer success teams to ensure seamless merchant
• onboarding, successful product adoption, and client satisfaction

Sep 2017 – Apr 2019 · 1 yr 7 mos · Gurgaon, India · On-site

• Handling 8+ accounts and to ensure successful growing their order volume and revenue month-on-
• month and devising their marketing strategies
• End-to-end client relationship management; analyze data and devise their online marketing strategies
• to grow the accounts' business
• Working closely with the central team to manage city initiatives & projects and roll out automated
• tools for their effective execution

Apr 2016 – Aug 2017 · 1 yr 4 mos · Gurgaon, India

• Analysis based on customer data to translate into customer-oriented solutions.
• Delivering effective CRM strategies for customer retention and lifetime value, leveraging eMail and Mobile channels.
• Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
• Engaging with users & merchants on various social media platforms to remove roadblocks and foster communication
• Ensuring the database is segmented effectively for targeted marketing activities.

Jan 2014 – Apr 2016 · 2 yrs 3 mos · Gurgaon, India

• Overseeing the entire service line’s performance and owns every single customer from lead to end of service and beyond and working closely with all departments on the floor in order to maximize the performance of the product line.
• Typical task list of the job involves
•  Live cancellation monitoring & retention program
•  Live lead closure monitoring & agent training
•  Standardization of service delivery through caregivers
•  Design and monitoring of Customer Engagement Program
•  Design and monitoring of Customer Feedback Collection and Monitoring
•  Design and monitoring of Customer Referral Programs