Reetika Jain

Operations Associate

Bengaluru, Karnataka, India12 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

12 years of experience in Resource Management and HR Operations
Led Resource Management for over 350 employees
Implemented innovative HR policies and employee engagement programs

Stackforce AI infers this person is a Resource Management and HR Operations expert in the corporate sector.

Contact

Skills

Core Skills

Resource ManagementStakeholder ManagementDemand PlanningPerformance ManagementHr Strategy

Other Skills

Ad Hoc ReportingAdministration OperationsBusiness Case PreparationCapacity PlanningCustomer SatisfactionEmployee EngagementEmployee GrievanceGlobal Contract ManagementGrievances ManagementHR Digital TransformationHR OperationsHR PoliciesHR Services Process FlowsHeadcount ReportingInterpersonal Communication

About

Immediate Joiner....I am a post-graduate management professional with 12 years of experience in Resource Management, HR Operations and Demand Management. A brief description about my major R&R include: - Resource Management/Workforce Management , including Resource allocation, Utilization tracking, Bench management and Demand Forecasting - Timesheet Management, Performance Management, Strategic planning and associated tactical implementation - Preparation/Updation of Skills Set data of all employees to track the current and future resource allocation requirements across different functions/projects - Global Contract Management which helps in project financial analysis and resource allocation - Resume Management - Enhancement of HR and Administrative policies - Preparation of HR Services Process Flows - Employee engagement and grievances management

Experience

Shell

Resources Manager

Mar 2022 – Present · 4 yrs · Bengaluru, Karnataka, India

Headcount ReportingResource StaffingResource ManagementInterpersonal CommunicationBusiness Case PreparationResource Allocation+6

Core compete

Assistant Manager - Resource Management

Oct 2018 – Mar 2020 · 1 yr 5 mos · Hyderabad Area, India

▪ Leading Resource Management Group (350+ employees), including resource allocation, utilization tracking and forecasting
▪ Handling Skill Set data to manage current/future resource allocations
▪ Handling Contract Management, Client Management and SOW activities
▪ Responsible for Resume and Timesheet Management using Zoho & SharePoint tools

Resource StaffingResource ManagementInterpersonal CommunicationBusiness Case PreparationDemand PlanningStakeholder Management+5

Otsi - object technology solutions india pvt. ltd

Assistant Manager – Resource Management

Mar 2016 – Oct 2018 · 2 yrs 7 mos · Hyderabad Area, India

▪ Lead Resource Management Group (1650+ employees), including resource allocation, utilization tracking & forecasting
▪ Prepared Skill Set data to manage current/future resource allocations
▪ Conducted monthly CEO connect meetings with practice heads & project managers to discuss project schedule, budget & resourcing
▪ Prepared monthly status reports highlighting headcount & revenue projection changes across different projects
▪ Analysed client hours and project budgeting of employees
▪ Achieved an average of 45% resource retention over the past 2.5 years
▪ Handled employees Performance Management & Appraisal
▪ Handled Resume & Timesheet Management using SharePoint tool
▪ Handled Change & Incident Management
▪ Prepared & enhanced HR & Administration policies
▪ Authored & implemented a 56-page Employee Handbook (1st for OTSI)
▪ Devised new strategies to improve business communication, business processes, planning & management reporting across different teams
▪ Evaluated business units to identify employee training needs
▪ Initiated & organized Cultural & Sports events across the year
▪ Initiated quarterly R&R program to increase employee recognition satisfaction by 20% (Source: Talent Survey)
▪ Initiated & implemented a new online SharePoint tool for attendance, payroll & leave tracking queries
▪ Successfully handled ISO certification process

Resource StaffingBusiness Case PreparationWork Breakdown Structure (WBS)Customer SatisfactionAd Hoc ReportingTechnical Requirements+3

Moldtek technologies ltd

Executive Assistant – Operations

Aug 2015 – Dec 2015 · 4 mos · Hyderabad

▪ Acted as a liaison between Mold-Tek & ‘Your-SL’ group - a ‘German IT consulting & solutions’ client of Mold-Tek
▪ Successfully managed HR & administrative activities between Mold-Tek & Your-SL, including resource allocation, training & development
▪ Partnered in review meetings to ensure compliance with agreed project scope, time & budget
▪ Prepared billing time sheets of all employees, including analysing the cause of deviation from planned project schedule, if any
▪ Partnered in preparing best practice approach for client service
▪ Partnered in creating employee engagement, relation, retention & reward programs
▪ Prepared & delivered business presentations about HR policies, procedures & practices
▪ Prepared new employee induction training & development plan
▪ Introduced ‘buddy’ program for new hires to assist their integration within the team, a first for Mold-Tek
▪ Created & updated admin tickets in JIRA (Agile tool)

Resource StaffingWork Breakdown Structure (WBS)Customer SatisfactionWorkforce Analytics

Omaxe limited

Assistant Manager - Operations

Aug 2014 – Apr 2015 · 8 mos · New Delhi Area, India

▪ Successfully handled resource allocation, work scheduling, employee training & development for all ongoing projects across India
▪ Partnered in reviewing & updating HR strategies, management policies, systems & practices
▪ Implemented Oracle ERP tools to automate internal data management
▪ Devised a new real-time target based incentive policy to boost sales & employee motivation by 30% (Source: Talent Survey)
▪ Managed a team of 35 employees, including their individual targets to meet the overarching organization’s goals
▪ Implemented an experimental work-rotation policy to achieve similar skillset across all team members while ensuring exposure to different work profiles
▪ Evaluated business units to identify employee training needs
▪ Developed training programs to enhance employee skillset
▪ Ensured timely resolution of employee complains & grievances
▪ Partnered in implementing multiple employee engagement activities

Resource StaffingBusiness Case PreparationWork Breakdown Structure (WBS)Customer SatisfactionAd Hoc ReportingTechnical Requirements+3

Bop group

Team Coordinator - HR Operations

Aug 2012 – Aug 2014 · 2 yrs · New Delhi Area, India

▪ Successfully handled Resource Management & Skills database for 500+ employees across different offices in India
▪ Partnered in scheduling assignments for employees across projects
▪ Prepared KRA reports of all projects & teams to track status, including identifying the impact on revenue projection changes
▪ Tracked sales targets & performance of all employees
▪ Partnered in Performance management process & appraisal system
▪ Reorganized department operations for improved synergy & performance between different project teams

Resource StaffingBusiness Case PreparationWork Breakdown Structure (WBS)Customer Satisfaction

Iact global

Marketing Executive

Oct 2011 – May 2012 · 7 mos · Noida Area, India

▪ Partnered in preparing marketing & business strategies to enhance sales of online educational courses by Top Indian Universities
▪ Prepared insights to improve organizational effectiveness, workforce management, training & development
▪ Supervised Resource Management within the sub-teams, including their performance evaluation

Resource StaffingCustomer Satisfaction