Rachna Arora — Associate Partner
My total experience of more than 15 Years has made me proficient in implementing Strategic measures to bring continual improvement in Customer Satisfaction and Quality standards. Expertise including ability to work independently, take initiative, adapt to change with ease and decision making through teamwork and coordination for improved quality. I demonstrated accomplishments in: Customer Satisfaction, Process Documentation, Issue Resolution, and Process Improvement. Deep Knowledge of WFM methods and Practices (Scheduling, Forecasting & Real Time Adherence).
Stackforce AI infers this person is a seasoned professional in Customer Experience Management and Workforce Optimization.
Location: West Delhi, Delhi, India
Experience: 17 yrs 7 mos
Skills
- Service Delivery Management
- Workforce Management
- Capacity Planning
- Resource Allocation
- Contact Center Operations
Career Highlights
- Over 15 years of experience in customer satisfaction.
- Expertise in workforce management and operations.
- Proven track record in process improvement initiatives.
Work Experience
Accenture
Management Consulting Delivery Manager (1 yr 5 mos)
Concentrix
Manager ll (1 yr 1 mo)
Uber
Planning Manager (2 yrs)
WNS Global Services
Deputy Manager (2 yrs 3 mos)
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
Assistant Manager (4 yrs 4 mos)
IBM Daksh
Associate (6 yrs 6 mos)
Education
Graduate at Manipur University, Imphal
