J

Joseph Potts

Associate Partner

Bangkok, Bangkok City, Thailand21 yrs 4 mos experience
Highly Stable

Key Highlights

  • Proven leadership in workforce management.
  • Extensive experience in capacity planning.
  • Strong background in team management.
Stackforce AI infers this person is a Workforce Management expert in the financial services industry.

Contact

LinkedIn

Skills

Core Skills

Workforce ManagementLeadershipCapacity Planning

Other Skills

Team ManagementDemand PlanningTalent ManagementCustomer ContactBusiness ContinuityResource ManagementWFMCall CentreMicrosoft OfficeCustomer ServiceMicrosoft ExcelMicrosoft WordMicrosoft PowerPointGenesys CloudWorkforce Planning

About

Experienced Workforce Planning Manager with a demonstrated history of working in the financial services industry. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Microsoft Office, and Microsoft PowerPoint. Strong program and project management professional with a reel of vocational qualifications and experience.

Experience

Agoda

3 roles

Associate Director

Promoted

Jul 2024 – Present · 1 yr 9 mos · Bangkok, Bangkok City, Thailand

Team ManagementLeadershipWorkforce Management

Senior Manager

Feb 2022 – Jul 2024 · 2 yrs 5 mos · Bangkok, Bangkok City, Thailand

Team ManagementCapacity PlanningWorkforce Management

WFM Manager

Dec 2020 – Feb 2022 · 1 yr 2 mos · Bangkok, Bangkok City, Thailand

Team ManagementCapacity PlanningWorkforce Management

The heineken company

Systems and Resource Manager

Jul 2018 – Dec 2020 · 2 yrs 5 mos · Edinburgh, United Kingdom

Team ManagementCapacity PlanningWorkforce Management

Hsbc

Workforce Planning Manager

Dec 2004 – Jul 2018 · 13 yrs 7 mos · Edinburgh, United Kingdom

Team ManagementCapacity PlanningWorkforce Management

Education

University of the West of Scotland

Bachelor's degree — Business and Information Technology

Jan 2002 – Jan 2004

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