Jan 2023 – Present · 3 yrs 5 mos · United States · Remote

• Architected and Scoped business offerings, products, and services in line with business plan.
• Developed business requirements with CEO to translate to functional requirements for products and services.
• Designed early-stage application UX and publishing process workflows using wireframe and mockup tools.

Oct 2021 – Jun 2024 · 2 yrs 8 mos

• Lead Technical Training Operations, overseeing provisioning, deprovisioning, operations, maintenance and technical support for an average of 150 training tenants per month.
• Spearheaded a 3-month implementation of the Skilljar LMS, including custom styling, functionality, and technical integrations.
• Consistently achieved high student satisfaction, maintaining an average CSAT score of 4.5/5 across monthly ILT sessions.
• Developed multiple training presentations and technical frameworks as the SME, resulting in effective role-based learning paths for all implementation roles on the Reltio platform.
• Maintained reporting dashboards and assisted with LMS administration duties
• Designed and Implemented over 30 automations saving 15+ hours of effort each week while improving SLAs from Days to Hours

Nov 2020 – Oct 2021 · 11 mos · Mountain View, California, United States

• Developed and Delivered internal technical training programs and content - both general/fundamentals and product-specific
• Administrated multiple LMSes (MindTickle, Docebo) to provide access for over 100 learners, partners, and consultants to technical content.
• Consulted Product Managers and interpreted Product Designs to develop Product Overviews, Deployment Instructions, and Best Practice Guides.
• Documented Product functionality, messaging, use cases, and configurations
• Provided critical feedback to Product Management and QA organizations during product rollout
• Designed and Prototyped internal Digital Transformation application ("Eightfold Smart Center") to coordinate Product, Pre-Sales, and Post-Sales teams (using AirTable, Sync Inc, Retool, and custom Javascript)

Apr 2018 – Nov 2020 · 2 yrs 7 mos · Redwood City, California

• Developed, organized, and delivered 100+ hours of technical training content to hundreds of customer and internal developers and data scientists
• Trained and supported hundreds of students through technical training material
• Maintained and administrated multiple Coursera / LMS training courses for internal/external consumption
• Maintained and administrated multiple training environments for hands-on practice of concepts by students
• Onboarded supervisor and team members, scaling a team of 1 to a team of 5
• Presented dozens of week-long highly complex and technical materials to classes of 10-60 students while maintaining an CSAT of >= 8 out of 10
• Maintained and reported on all training related records and data
• Leveraged various applications and Low/No-Code platforms to develop internal tools, multiple integrations and automations to enhance capabilities of training team and data collection and reporting capabilities, including
• Zapier
• Google Sheets, Google Forms, Google Mail, and Google Scripts
• Microsoft Power Automate
• Retool
• API Endpoints including: Litmos, Okta, C3.ai Applications
• Supported all internal training needs, including new hire onboarding, reference content, and internal data-driven reporting
• Built community and relationships with customer students through high-energy engagement
• Invented the "C3 Hand Sign"

Feb 2017 – Mar 2018 · 1 yr 1 mo

• Released multiple versions of document processing web platform leveraging Machine Learning/Artificial Intelligence and Natural Language Processing to process and extract data from high-value business documents
• Strategized 12-month product feature roadmaps
• Architected & Designed new product features, incorporating AI/ML and NLP components
• Interpreted client needs and business use cases into product requirements
• Managed multiple hosted Development, Staging, and Production environments
• Directed & Administrated multi-discipline & multi-continent 20 person product team
• Set Sprint goals for Development Teams, QA Team and Design Team
• Responsible for knowing every product feature
• Served as general "Go-To" person for incubated startup team

Jan 2016 – Feb 2017 · 1 yr 1 mo

• Managed and Coordinated multi-national team & leadership in designing, developing, and releasing enterprise web application with aggressive timeline and minimal resources
• Maintained and Communicated present and future application solution functional vision and capabilities
• Researched & Designed innovative solutions for data capture from documents using NLP & Machine Learning / Artificial Intelligence technologies
• Ran daily scrum meetings with global team
• Researched, Implemented, and Administrated collaborative product development & project management tools and processes for global team
• Administrated and Maintained GitHub code repositories and bug/issue tracking
• Facilitated weekly application design / UX sessions with multi-disciplinary team mates
• Collected and Interpreted team, client, and user feedback into prioritized requirements & tasks and assigned for execution
• Managed iterative improvements of UX / application functionality with multi-disciplinary team mates
• Conducted searches and interviews for contract employees
• Designed multiple enterprise-level ontologies for NLP data extraction (OBIE) with clients
• Demonstrated NLP technology and products to prospective clients
• Managed and coordinated ontology development processes with global teams
• Identified and documented strategic, client, and industry use cases and markets
• Drafted and edited executive messaging regarding products, technology, and processes
• Generated and edited print and video marketing assets with on-target messaging
• Created sales demos and sales enablement tools for NLP products
• Managed marketing contractors in asset generation
• Tested and reported NLP ontology data extraction performance & errors
• Supported client testing, integration, and deployment of NLP products
• Onboarded new team members to bring them up to speed rapidly

Oct 2014 – Dec 2015 · 1 yr 2 mos

• Developed & Styled jQuery-based NLP document review application prototypes
• Developed & Styled jQuery, mySQL, & PHP-based document classification prototype
• Prototyped various UX interactions, functionalities, and metaphors for products
• Designed NLP application requirements & functionality with UX Team
• Designed & Integrated proprietary RDF & Triple-Store server backend into prototypes
• Implemented interface designs using Bootstrap 3
• Implemented prototype functionality with jQuery, Data Visualization, and other libraries
• Deployed multiple iterations of prototypes in Agile fashion
• Presented prototypes internally and externally for prospective clients
• Accelerated Development Partner’s GTM for final product with prototypes

Jun 2014 – Oct 2014 · 4 mos · San Francisco Bay Area

• Created web and social media strategy for agency
• Managed integrated social media accounts
• Managed and supported 5 department interns
• Implemented new department digital storage solution
• Produced, filmed & edited multiple video projects
• Assisted with print projects as needed
• Executed agency-wide information collection & standardization initiatives
• Designed, developed, & deployed new agency website with WordPress
• Identified, recommended, & implemented new technical tools and procedures as needed
• Created culturally competent, strength based, and social justice focused media

Jun 2013 – Apr 2014 · 10 mos · Greater Boston Area

• Administrated multiple user accounts across multiple application & service platforms
• Identified & Developed web solutions for multiple client needs
• Trained & assisted non-expert clients in proper solution usage
• Communicated technically sophisticated concepts to non-experts
• Maintained, identified & fixed multiple website problems
• Developed custom desktop software for client web needs, using Javascript, PHP, and WordPress
• Designed client branded images, logos, and promotional materials
• Wrote small business proposals outlining project scope, timelines, deliverables

Oct 2012 – Apr 2013 · 6 mos

• ♬ Organized and standardized terabytes of video projects across company network
• ♬ Edited and produced multimedia DVD/Blu-ray discs for client order
• ♬ Managed multiple projects for teams via Basecamp
• ♬ Other Duties As Required

Sep 2011 – Aug 2012 · 11 mos · San Francisco Bay Area

• Developed branded HTML marketing templates
• Updated internal and external corporate websites & content
• Modified CMS plugins in XML/XSL
• Filmed, Edited, & Produced digital multimedia content
• Produced interactive internal eLearning lessons
• Managed physical & virtual resources for Marketing Dept.
• Developed & Launched mobile landing sites for products

Aug 2010 – May 2011 · 9 mos · Cleveland/Akron, Ohio Area

• ⁑ Processed asbestos injury claim information
• ⁑ Handled millions of dollars worth of injury lawsuit paperwork
• ⁑ Designed and developed task efficiency increasing scripts

Jan 2009 – May 2009 · 4 mos · Greater Pittsburgh Area

• ♔ Generated multiple video game ideas
• ♔ Pitched game ideas to Jesse Schell, advisor
• ♔ Designed and refined multiple games and game prototypes created in Game Maker 7

Jan 2009 – Feb 2009 · 1 mo · Greater Pittsburgh Area

• ♠ Member of 3 man team for 72 straight hours developing video game entry
• ♠ Generated multiple game ideas and designs

Jun 2008 – Aug 2008 · 2 mos · Greater Pittsburgh Area

• ⚙ Programmed ABB IRB 2400 using RAPID programming language
• ⚙ Integrated robot movement with client-server communication and stereo vision input
• ⚙ Assisted museum installation and de-installation for 2 month public exhibition

Jan 2008 – Oct 2009 · 1 yr 9 mos · Greater Pittsburgh Area

• ☆ Planned and executed week long orientation for 1500 incoming freshmen
• ☆ Managed $250,000 budget as part of 6 person team
• ☆ Interviewed and hired 100+ volunteer staff
• ☆ Led multiple teams to orient first year residents
• ☆ Planned and executed 4 day training seminar for volunteer staff
• ☆ Planned and executed 1700 person Olympic Games Style event
• ☆ Organized multiple orientation events with other university offices

Aug 2007 – Sep 2007 · 1 mo · Greater Pittsburgh Area

• ⚑ Led incoming freshmen through various activities
• ⚑ Managed introductory social events
• ⚑ Distributed information about university services, classes, events and activities
• ⚑ Coordinated event management with other volunteer staff

Sep 2007 – Apr 2008 · 7 mos · Greater Pittsburgh Area

• ⚀ Worked with 15 volunteers to create 3D video game
• ⚀ Designed and created first level using 3D Studio Max and Photoshop
• ⚀ Created static models for game using 3D Studio Max

Feb 2006 – Dec 2010 · 4 yrs 10 mos · Greater Pittsburgh Area

• ๏ Designed insight problem solving experiment
• ๏ Developed testing program in Game Maker 7 Professional Edition
• ๏ Tested subjects for insight problem solving ability

Jan 2004 – Jan 2008 · 4 yrs · Cleveland/Akron, Ohio Area

• Warehouse Inventory Management and Stocking
• Event Preparation
• Equipment Preparation and Testing
• Equipment Setup and Teardown