Pratiksh Rajan

CEO

Gurugram, Haryana, India8 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Achieved 95% client retention through strategic engagement.
Streamlined communication platforms with under 24-hour turnaround.
Led digital transformation initiatives across multiple assembly lines.

Stackforce AI infers this person is a SaaS-focused professional with expertise in client engagement and corporate strategy.

Contact

Skills

Core Skills

Client EngagementData AnalysisStrategic OperationsClient RetentionMarketing StrategyCorporate StrategyDigital TransformationClient Relationship ManagementDigital MarketingProcess Improvement

Other Skills

Advertising CampaignsBrand CommunicationBusiness DevelopmentBusiness InitiativesBusiness StrategyCC++Campaign ExecutionCampaignsClient Outreach OptimizationCoachingConsumer BehaviorCorporate FinanceCost AccountingCreative Problem Solving

About

At Gartner, our team's strategic acumen and data analysis proficiency have been pivotal in advancing client engagement, leading to a stellar 95% retention rate. The design and implementation of a comprehensive outreach process, coupled with the creation of a real-time dashboard, epitomize our dedication to placing client needs at the forefront for stakeholders. Expertise in marketing communications and corporate strategy formulation has empowered us to streamline communication platforms, achieving remarkable improvements with turnarounds in under 24 hours. Collaboratively, we've bolstered the product team's ability to deliver business value-driven requirements, assuring exceptional quality and thoroughness in system use cases.

Experience

Gartner

3 roles

Team lead

Promoted

Aug 2023 – Present · 2 yrs 7 mos

Project PlansProduct ServiceCoachingMarketing Campaign ManagementCustomer SatisfactionProcess Excellence+6

Senior Business Analyst, Global Strategy & Operations

Apr 2022 – Aug 2023 · 1 yr 4 mos

Data AnalysisClient EngagementProcess ExcellenceService Delivery ManagementQuality AssuranceStrategic Operations+1

Business Analyst, Global Strategy & Operations

Nov 2019 – Mar 2022 · 2 yrs 4 mos

Client Outreach Optimization:-
Successfully supported 1.5k Clients with 95% Client Retention & 96% Engagement for FY21
Modelled weekly outreach opt out process for ~15k ExP clients, developed live dashboard reporting prioritized clients for Stakeholders’ consumption
Developed expertise on automated data processing and enabled Comms platforms; creating end-to-end Process Workflow, integrated improvements, turnaround <24 hrs
Onboarded and assisted 100+ SDAs, Integrated 11 Languages onto Initiative
Supported the Product team to deliver BV based product requirements , facilitated RCAs & PRDs, supervised quality and completeness of System Use Cases/ BRDs
Developed VM Process and excavated best tactics; 27% inc in Show Rates & 6% HTR conversion
Events Recruitment:-
Steered Event Recruitments and Engagements for 27k Premium clients, efficiently scaled it to 100% Coverage in <4 months, handling 11 events/month
Streamlined end-to-end process for Email marketing campaigns via In-house tool and Oracle Eloqua to drive attendance and engagement, 36% Unique Attendance, 88% inc in Avg Live attendance till Q3 FY21
Automated Client Validation Process, Upload files and Template creation on tool, 26%-time savings
Designed and Implemented the MCP/KI based event recruitment for HTR clients; received 18% Response Rate

Client Outreach OptimizationData ProcessingProcess WorkflowEmail MarketingEvent ManagementClient Retention+1

Bharat forge ltd

2 roles

Corporate Strategy, Chairman's Office

Promoted

Jun 2017 – Nov 2019 · 2 yrs 5 mos · Pune Area, India

Responsible for Corporate Diversification Strategy in Defence; Involved in strategizing executive outreach, overseas projects and R&D Acquisitions; reviewed MoM Development, Production and Costing Plans
Steered the Digital Transformation drive on 11 Assembly Lines; EMS to increase OEE by 11%
Represented Kalyani Group at DefExpo’18 and Aeroshow’19 showcasing Indigenous Products; organized Strategic Apex Level Meetings with Global OEMs; Managed Marketing, Chalet Design, Vendor Negotiation
Won R&D Project to design, develop, manufacture Aero Engine Rings under TDF-DRDO Scheme

Corporate StrategyDigital TransformationR&D AcquisitionsMarketing Management

Key Account Manager

May 2017 – Jun 2017 · 1 mo · Pune Area, India

Lead and Managed Major Key Accounts in International Automotive Space leading to solid and trusting relationship with Major Key Accounts for Bharat Forge Ltd.
Developed expanding relationships and bringing in new clients

Key Account ManagementClient Relationship Management

Koohsports pvt. ltd.

Marketing Intern

Apr 2016 – Jun 2016 · 2 mos · Mumbai

1. Gave a Digital marketing Plan for all the verticals of KoohSports to increase brand reputation and communication online
2. Performed Indoor and outdoor marketing for Summer camp organized by Sports Development Centres, KoohSports, Mumbai

Digital MarketingBrand Communication