MK Balaji

CEO

India19 yrs 6 mos experience
Highly StableAI Enabled

Key Highlights

  • Led revenue growth at SeamlessHR, achieving 2-3x growth.
  • Drove Freshworks from $50M to $150M ARR.
  • Recognized as a top startup leader by CNBC.
Stackforce AI infers this person is a SaaS growth leader with expertise in revenue generation and strategic partnerships.

Contact

Skills

Core Skills

Revenue & Profit GrowthGtmBusiness Growth StrategiesSoftware As A Service (saas)

Other Skills

Account ManagementAcquisitionArtificial Intelligence for BusinessBusiness DevelopmentBusiness ExpansionBusiness-to-Business (B2B)Customer ExpansionCustomer Relationship Management (CRM)Customer SuccessDemand GenerationEducation SoftwareEnterprise Software SalesGrowth HackingGrowth ProgramsGrowth Strategy

About

International business leader with experience of building and scaling growth& revenue in both startups & scale-ups.. Brings a system approach to creating high performing and results focused teams, with an entrepreneurial attitude. Passionate about technology.SaaS | Software | Growth | Scaling | Revenue | GTM | B2B | Enterprise | pre-IPOI help technology businesses grow and scale — building the systems that turn intent into sustainable growth.Over the past 18+ years, I’ve led global, cross-functional teams across developed, emerging, and frontier markets, shaping go-to-market at different stages of maturity. My work spans early-stage startups and $400M+ enterprises, carrying full P&L ownership and accountability for growth, expansion, and retention.My current role @ SeamlessHR, I lead the entire revenue charter covering sales, marketing, channels and customer expansion. I have built/rebuilt multiple GTM functions from first principles, strengthened forecasting and deal hygiene, and created a more predictable, coherent rhythm across that has enabled Seamless to grow 2-3x consistently in a frontier market that is extermely RoI focussed with a absolute necessity to be built solid unit economics . At Freshworks , I have seen the 50-500 million journey - including Freshworks being listed in NASDAQ. I’ve built repeatable growth engines that align marketing, sales, partnerships, and customer success, while working closely with CEOs and boards to translate strategy into measurable results. Along the way, I’ve partnered with platforms such as Meta, Google, and Apple to drive ecosystem expansion and market visibility.Earlier chapters in my journey with companies like Frilp, Harland Clarke and Tech Mahindra grounded me in operating rigor, customer insight, and the mechanics of scale across diverse markets. Those experiences shaped how I view growth — not as a department, but as a connected system balancing ambition with unit economics, and global frameworks with local realities.I’m driven by the idea that enduring organizations grow when structure meets aspiration — when every part of the business moves in sync toward impact, sustainability, and purpose.

Experience

Seamlesshr

Chief Revenue Officer (CRO)

Jun 2023Present · 2 yrs 9 mos

  • I lead the entire revenue charter at SeamlessHR across sales, marketing, channels and customer expansion, bringing clarity, discipline and a systems mindset. I built/ rebuilt GTM fundamentals, tightened forecasting and deal hygiene, and created a predictable rhythm that unlocked consistent, capital-efficient growth.
  • My work at SeamlessHR has expanded far beyond owning revenue. I built growth marketing, field sales, SDR, and channel motions from the ground up across four African markets, hiring and shaping multiple teams and leaders while unifying a deeply distributed organisation under a single operating rhythm. I created systems where none existed, designed demand engines that work in low-signal markets, and turned a complex GTM into a disciplined machine. This operating clarity and execution strength contributed to SeamlessHR being recognised as one of the top 100 fastest-growing startups in the world by the Financial Times. I enjoy walking into chaos, build the blueprint, rally people around it, and make the system deliver—consistently, predictably, and at scale.
SalesMarketingCustomer ExpansionGTMRevenue GrowthRevenue & Profit Growth

Freshworks

Director - Growth

Aug 2015May 2023 · 7 yrs 9 mos · India

  • 2020–2023
  • Led acquisition, growth, and retention for bots, messaging, and caller products — part of the $200M+ CX product suite.
  • Owned multiple growth programs across positioning, acquisition, retention, and monetization, directly contributing to revenue.
  • Hired and built large cross-functional teams across geographies.
  • Drove strategic partnerships with Meta, Google, and Apple, leading all GTM programs.
  • 2017–2020
  • Led growth for the messaging product through its journey from 1M to 15M users.
  • Served as GTM lead, owning revenue growth and customer success across stages as the product achieved T2D growth in its first three years.
  • 2015–2017
  • As part of the CEO’s Office, worked closely with CEO Girish Mathrubootham on multiple business and product programs as Freshworks scaled from $50M to $150M ARR.
AcquisitionRetentionGrowth ProgramsStrategic PartnershipsBusiness Growth StrategiesGTM

Frilp (acquired by freshworks)

Founding member & Head of Growth

Jan 2014Aug 2015 · 1 yr 7 mos · Chennai

  • As an early member, led growth @ Frilp. Frilp was rated "Top 25 start up in the world" for the year 2015 by CNBC.
  • Frilp was an IIM incubated, Google Mentored B2C startup solving local business discovery. Frilp was acquired by Freshworks in Aug 2015
Growth StrategyStartup DevelopmentBusiness Growth StrategiesGTM

Harland clarke

Lead Software Engineer

Sep 2010Dec 2013 · 3 yrs 3 mos · Chennai

  • Building state of art education softwares for schools in US/Canada. The software was used by over 70% of schools in US and Canada.
Software DevelopmentEducation SoftwareSoftware as a Service (SaaS)

Tech mahindra (formerly mahindra satyam)

Lead Engineer @ Mobility Solution Research Labs

Jul 2006Aug 2010 · 4 yrs 1 mo

  • Building patented solutions for research wing of Mahindra Satyam.
Research and DevelopmentPatented SolutionsSoftware as a Service (SaaS)

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