Aug 2022 – May 2025 · 2 yrs 9 mos · San Francisco Bay Area · On-site

• As the leader of the Product Management team at Appen, I spearheaded the development and evolution of our Data Annotation Platform, aligning it with Appen's distinct technological strengths, crowd management capabilities, and AI services expertise. I played a pivotal role in enhancing the platform's capabilities to address emerging market demands, including Generative AI with RLHF, Model Evaluation, Red Teaming, and more.

Jan 2016 – Jul 2022 · 6 yrs 6 mos

• Established a cutting-edge Personalization Framework Platform for the display of On-Domain and Off-Domain Ads, leveraging Real-Time Decisioning and Big Data models to enhance Retargeting and dynamic campaign capabilities. Collaborated with partners to validate and launch the product in the market, ultimately leading to the acquisition of a partner and the establishment of a new business unit. Cultivated and managed numerous strategic partnerships crucial for a Mar-Tech organization's success. Drove the development of a comprehensive Product Roadmap and diverse deliverables while providing leadership to cross-functional teams comprising Product Managers, Architects, Engineering Managers, Data Scientists, Designers, and Program Delivery Managers. Additionally, engineered a proof of concept for a contact center solution, featuring Real-Time Agent Recommendations.

Apr 2013 – Dec 2015 · 2 yrs 8 mos

• Oversaw the Center of Excellence within Service Delivery, orchestrating the development of reusable components, solutions, and libraries. Spearheaded Business Development Engineering efforts, catalyzing new business acquisition through the creation of innovative products, solutions, and technical partnerships via integration layers. Acted as the Technical Architect, orchestrating seamless integration between multiple products both internally and externally at [24]7.ai. Pioneered the conceptualization, construction, and deployment of the industry-unique IVR2Chat solution, initially tailored for a single client, followed by optimization and productization for scalable implementation.

Jul 2011 – Mar 2013 · 1 yr 8 mos

• Achieved team growth from 3 Engineers to a fully-fledged organization with over 60 members, focusing on strategic talent acquisition. Successfully implemented a variety of predictive solutions for enterprise clients.

Jan 2010 – Jun 2011 · 1 yr 5 mos

• Create a high-performance Reporting Engineering team to establish robust reporting frameworks for Chat and Web Analytics, enabling the development and execution of various models in both batch and real-time modes.

Apr 2007 – Dec 2009 · 2 yrs 8 mos · Bengaluru, Karnataka, India · On-site

• Following Vendio's acquisition of Andale, I collaborated with the newly formed leadership team to establish the essential Analytics platform for the merged organization. Our ongoing efforts spanned ETL, Data Warehousing, Reporting, Alerting, Reporting Workflows, and other critical areas. Additionally, we delved into diverse product pricing models and their associated implications.

Apr 2006 – Mar 2007 · 11 mos · Bengaluru, Karnataka, India · On-site

• Build advanced analytics systems including ETL, Data Warehousing, Reporting, Alerting, and Reporting Workflows. Collaborated with cross-functional leaders from Customer Service, Sales, Account Management, Finance, Billing, and more. Worked in delivering exceptional results and improving operational efficiency. Worked in aligning analytics solutions with diverse organizational needs for informed decision-making.

May 2004 – Mar 2006 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

• Played a key role in designing and implementing an analytics system using data warehousing and reporting systems. Data mining of eBay’s complete sales, product view and more data to provide actionable information for business & product.

Feb 2003 – Apr 2004 · 1 yr 2 mos · Bengaluru, Karnataka, India · On-site

• Through my experience at Yahoo, I had the opportunity to develop my skills in processing large volumes of data and generating advanced analytics. As a member of the Search Team, I also worked on projects such as creating a framework to monitor the user experience of Yahoo! Search.

Jun 2002 – Sep 2002 · 3 mos · Brisbane City, Queensland, Australia · On-site