Sep 2024 – Present · 1 yr 6 mos

Mar 2022 – Sep 2024 · 2 yrs 6 mos · Remote · Remote

• Worked with prominent YC (Y Combinator) companies to help them hire the best Tech talent globally.
• Created high-performance campaigns for clients with an average of 40% interest rate for various roles.
• Actively worked with the clients to create high-engagement documentation and collateral for healthy engagement.
• Tools/Software: GreenHouse, Lever, Gem, Gemelius, EasyLeadz, Seekout, Ashby, Brighthire, Deel, Work at a Startup

Nov 2020 – Mar 2022 · 1 yr 4 mos · India · Remote

• As Chief Operating Officer (COO) in an early stage (YC '20) SaaS startup, I hold several roles simultaneously:
• Led the sales by reaching out to more than 90% of the entire Automobile manufacturers, EV manufacturers, and Fortune 500 manufacturing companies having establishments in India.
• Played a large role in outbound sales by providing virtual and on-site product demos to potential customers.
• Wrote a variety of customer-facing documentation in the form of proposals, case studies, product tutorials, and feature walkthroughs.
• Drove demand generation and leveraged data to continuously optimize positioning.
• Focussed on strategic management of end-to-end customer lifecycle
• Be the voice of the manufacturing customer and provide guidance on front-end features, UI, data model, and industrial engineering know-how.
• Translated customer requirements into feature specifications and collaborated with developers to plan overall product strategy

Apr 2017 – Present · 8 yrs 11 mos · India · On-site

• Mentored, supported and scaled a Hospitality startup.
• Executed a detailed scalable Healthcare Tech Startup plan.
• Handled 4 startup plans from zero to scalable models.

Jan 2012 – Dec 2016 · 4 yrs 11 mos

• Lead the Human Resources team with integrity to establish and maintain a trusting, inclusive, and productive environment
• Setup of People Operations and processes like Salary Benchmarking, Career Ladder, Legal vetting of contract letters, compliance, ATS, HRIS, etc.
• Set up and ownership of a few very critical business operations - Payment gateways, legal, Trademarks, etc.
• Developed, implemented, and monitored day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives
• Designed and own end to end Onboarding support function for all Indian hires
• Owned P&L for the People Operations, including hiring in-house or 3rd party vendors.
• Worked closely with Finance and Compliance teams to drive compliance and governance guidelines.
• Developed and Implement a partner engagement framework for vendors.
• Planned, monitored, and analyzed critical metrics for day-to-day operations to ensure efficient and timely completion of tasks.
• Drove CSAT, SLA, and TAT for our clients.
• Devised strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs
• Drew on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Responsible for setting up overseas offices and handling operations.

Jul 2006 – Dec 2011 · 5 yrs 5 mos

• Setup the company's first India offices in Jalandhar and New Delhi
• Hired team from 2 to 120+ with the company founder
• Partner/reseller relations
• Setup the processes for Sales, Support, Dev Ops, Learning and development,
• Finance, Human Resources, Administration
• Evaluated overall sales and customer support performance by gathering, analyzing
• and interpreting data and metrics
• Planned and monitored the day-to-day running of the business to ensure smooth
• progress
• Reviewed financial information and adjusted operational budgets to promote
• profitability
• Evaluated the efficiency of business procedures regularly according to organizational objectives and applied improvements
• Supervised staff from different departments and provided constructive feedback
• Overseeing customer support processes and organizing them to enhance customer
• satisfaction
• Revised and formulated policies and promoted their implementation
• Managed relationships/agreements with external partners/vendors
• Tools/Platforms: GreenHouse, Namely, Slack, Intuit, Zuora, Salesforce, LinkedIn, Totango

Dec 2003 – Jun 2006 · 2 yrs 6 mos

• Established and oversaw the adoption of the sales and support department's vision, goals, and objectives at all levels
• Handled all the sales emails/tickets (with 90% CSAT)
• Answered RFPs, made quotes, pitched solution
• Handled all the sales negotiations
• Sales On-boarding
• Documented all the FAQs for the company website
• Handled all the billing and refunds requests
• Handled all the support queries and documented the knowledge-base
• Documented support bugs/issues in the designated tracker

Nov 2002 – Dec 2003 · 1 yr 1 mo · Chandigarh, India · On-site

• Overall accountability for the sales status of the OEM software products in the region allocated.
• Established business partnerships with forerunner universities and corporations, taught them about software licensing and produced revenue.
• Handled all the sales verticals for the region - Corporate, Education, Government, etc.
• Gave sales support and produced leads by attending trade shows.
• Forecasted sales by units segment by segment.
• Achieved sales targets QoQ.
• Provided input on advertising, literature, and promotion materials.