Mohan Dhangar

Business Development Executive

Pune, Maharashtra, India2 yrs 6 mos experience

Key Highlights

2.5+ years of diverse experience in Engineering and Banking.
Proven track record in client engagement and technical support.
Strong analytical skills with a focus on business growth.

Stackforce AI infers this person is a SaaS professional with strong client engagement and technical support expertise.

Contact

mohanindia2001@gmail.com LinkedIn

Skills

Core Skills

Technical SupportClient Engagement

Other Skills

Agile MethodologiesAnalytical SkillsBusiness Model DevelopmentConfiguration ManagementCustomer ServiceData AnalysisProblem SolvingProduct KnowledgeStrategic PlanningSystem InstallationSystem TroubleshootingTeam Management

About

Hello, I'm Self-motivated and success-driven professional with 2.5 + years of rich experience in Engineering, Software, Banking, Key Accounts, Team Management , Market Research and Development of New Business Opportunities. Currently, As a Merchant Acquisition Officer at YES Bank, I focus on strengthening client relationships and proactively addressing potential issues to deliver a seamless experience.

Experience

Yes bank

Merchant Acquisition Officer

May 2025 – Present · 10 mos · Pune, Maharashtra, India · On-site

Techcronus business solutions - microsoft partner

Associate Consultant – Technical & Customer Solutions

Sep 2023 – May 2025 · 1 yr 8 mos · Ahmedabad, Gujarat, India · On-site

Engaged with clients to introduce and pitching newly developed products, highlighting their key benefits, features, and importance for business growth.
Handled helpdesk tickets and delivered timely solutions while maintaining strong customer service and clear communication with end-users.
Assisted customers by troubleshooting system and application issues, ensuring quick resolution and customer satisfaction.
Supported smooth system operations through installation, configuration, and maintenance of desktops and applications.
Proactively identified opportunities to cross-sell and promote value-added services while interacting with clients during technical support calls.
Analyzed New product requirements and design documents to create effective test and improvement strategies.
Collaborated with developers, QA team members, and stakeholders to identify areas for improvements as per Clients requirements.
Worked in an Agile Scrum environment to meet deadlines and deliver high-quality support and service outcomes.

Client EngagementCustomer ServiceTechnical SupportSystem TroubleshootingAgile Methodologies