Chetan Patil

Business Development Executive

Pune, India6 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proficient in Service Management with hands-on experience.
Skilled in managing incidents and service requests effectively.
Experienced in providing training and support to customers.

Stackforce AI infers this person is a Service Management professional with a focus on customer training and incident resolution.

Contact

Skills

Core Skills

Service ManagementIncident ManagementCustomer Handling

Other Skills

Adobe PhotoshopB2CBusiness-to-Business (B2B)Change ManagementChannel SalesCold CallingCommunicationCustomer RetentionCustomer SupportDashboard ManagementData ManagementDirect SalesEscalations ManagementExcelGoogle Sheets

About

I am currently working as a Service Key Account Manager in Nobroker Technologies. Overall, I have 3 years of experience and I have completed 1 year with Nobroker Technologies while past 2 years with Deazzle Services. I am skilled in Service Management. I handle Dashboards, Incidents, Service requests and Change requests. I provide trainings to customers on a regular basis and also communicate with other stakeholders - Engineer and Market Teams. I have completed my ITIL V4 course and have a core understanding of the same. I have experience on managing data using Google Sheets and Excel. I deal with Application Management as well by using SM skills and processes to provide services and monitor them via using mobile as well as web applications.

Experience

6 yrs 6 mos

Total Experience

3 yrs 7 mos

Average Tenure

4 yrs 4 mos

Current Experience

Nobroker.com

Key Account Manager

Dec 2021 – Present · 4 yrs 4 mos · Pune/Pimpri-Chinchwad Area · On-site

Skilled at Service Management.
Handles Dashboard Management, Incident Management, Service Request Management and Change Management.
Finding Root Cause of the issues with the given SLA.
Provides training to customers.
Worked on applications like Jira and Google Sheets to manage tickets and other reports.

Service ManagementDashboard ManagementIncident ManagementService Request ManagementChange ManagementTraining+2

Deazzle

Business Development Executive

Oct 2019 – Aug 2022 · 2 yrs 10 mos · Pune/Pimpri-Chinchwad Area · On-site

Experience in Escalations Management via handling dashboards, tickets and applications.
Skilled in Incident Management and Change Management through handling tickets and resolving them within assigned SLAs.
Provided Application Training to customers after new change requests were deployed or features were enabled/disabled.
Data management through Google Sheets and Excel.
Skilled at Customer Handling and Retention via continuous communication with all stakeholders, identifying requirements and ensuring clarity on prioritization.

Escalations ManagementIncident ManagementChange ManagementData ManagementCustomer HandlingRetention+2