Swapna Indukuri

Product Manager

Bengaluru, Karnataka, India13 yrs 8 mos experience

Highly StableAI Enabled

Key Highlights

Boosted user engagement by 30% through personalized campaigns.
Improved VIP conversion by 20% and reactivation by 30%.
Mentored teams, enhancing productivity by 30%.

Stackforce AI infers this person is a Customer Engagement and Retention Specialist in the Gaming industry.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Project ManagementVendor ManagementCustomer Service

Other Skills

AI APIs & SDKsAI Content Generation (Text, Image, Audio, Video)AI Ethics & Responsible AI PracticesAI Experimentation & PrototypingAI Integration with Business WorkflowsAI-Powered Data AnalysisAbility to assess client creditworthiness & key risk considerations/mitigationsAdministrationAnalytical skills with proficiency in MS excel & PowerPointAutomation of Content CreationBrand ManagementBudget ForecastingChatbot and Virtual Assistant DevelopmentCommunicationConfident with strong interpersonal & communication skills

About

Dynamic Senior Manager with 13+ years of experience in customer relationship management, retention strategies, and VIP client engagement. Known for driving impactful initiatives that boosted user engagement by 30% through personalized campaigns and data-driven insights. Skilled in project management, vendor optimization, and stakeholder collaboration, I thrive in fast-paced environments while leading cross-functional teams to enhance lifetime value and client satisfaction. Passionate about strategic thinking, communication, and continuous improvement, I build strong feedback loops that refine offerings and strengthen customer loyalty. Fluent in English, Hindi, and Telugu, I bring a multicultural perspective and a proven ability to connect with diverse audiences. Open to opportunities in India and abroad to drive growth through customer engagement, retention, and leadership.

Experience

13 yrs 8 mos

Total Experience

3 yrs 5 mos

Average Tenure

Current Experience

Games24x7

3 roles

Senior Manager - VIP Relationships

Promoted

Sep 2016 – Oct 2025 · 9 yrs 1 mo

Managed the end-to-end VIP lifecycle for RummyCircle players, driving onboarding, engagement, retention, and loyalty strategies.
Spearheaded ₹6-8 Cr annual gifting & whitegoods programs, ensuring seamless vendor negotiations, contracts, payments, and on-time deliveries.
Led offline tournament engagement & logistics across Goa, Bangalore, and Mumbai, including the National Rummy Series with Sourav Ganguly.
Designed and executed events/meet-ups with focus on player engagement, logistics, design, and budget optimization.
Conducted data-driven targeting that improved VIP conversion by 20% and reactivation by 30%.
Established structured feedback loops to refine offerings, improve satisfaction, and strengthen retention.
Mentored and led high-performing teams, improving productivity by 30% and enabling cross-functional collaboration with CRM, Product, Analytics, Brand, Legal, Admin, Finance & Accounts and teams.
Ensured seamless escalation management and first-call resolutions, building trust and strengthening customer loyalty.

Customer Relationship Management (CRM)Vendor ManagementData AnalysisProject ManagementCustomer RetentionStakeholder Coordination

Senior Relationship Manager

Promoted

Sep 2016 – May 2022 · 5 yrs 8 mos

Relationship Manager

Sep 2016 – Sep 2016 · 0 mo

Build and implement feedback mechanisms
Strategize and build strong and lasting relationships with VIP Customers
To strengthen the brand
To improve the retention
Track key performance indicators
To increase the lifetime and consequently lifetime value (LTV) of the VIP Customers
Quick responses and creative thinking, Excellent organizational and problem-solving skills
End to End management of offline gifting programme

Customer Relationship Management (CRM)Feedback MechanismsPerformance Tracking

Hdfc red

Sr. Customer Care Executive

Apr 2015 – Jul 2016 · 1 yr 3 mos · Mumbai Area, India

Authentication of customer’s detail
Ability to understand needs & interest of the customer and pitch for guidance
Should be able to solve the queries of the customers, handle the customers in a cooperative & efficient way

Customer ServiceProblem SolvingCommunication

Justdial

Information Retrieval Officer

Dec 2011 – Jan 2015 · 3 yrs 1 mo · Mumbai, Maharashtra, India · On-site

Managed high-volume inbound requests, ensuring prompt and accurate service delivery.
Maintained data accuracy and met KPIs like response time and first-contact resolution.
Coordinated with backend teams for verified listings and follow-ups, improving reliability.
Gained strong knowledge of local business ecosystems and customer behavior.

Data AccuracyCustomer ServiceKPI Management

Vacations exotica

Management Trainee

May 2011 – Aug 2011 · 3 mos · Mumbai, Maharashtra, India · On-site

Assisted in organizing travel itineraries and coordinating with vendors for timely services.
Supported marketing campaigns and conducted market research on tourism trends.
Managed customer feedback, documentation, and training materials for interns.
Handled operations of group tours - USA & Canada

Travel ManagementMarket ResearchCustomer Feedback Management