Gaurav Sain

Product Manager

Bengaluru, Karnataka, India10 yrs 5 mos experience

Highly Stable

Key Highlights

Led successful product launches driving significant user engagement.
Expert in product strategy and user-centric design.
Proven track record in boosting revenue and customer acquisition.

Stackforce AI infers this person is a Product Manager with expertise in SaaS and Healthcare industries.

Contact

gsain96@gmail.com LinkedIn

Skills

Core Skills

Product ManagementProduct StrategyCustomer AcquisitionProject ManagementSales ManagementTeam ManagementData Analysis

Other Skills

Agile MethodologiesAnalytical SkillsBusiness Growth StrategiesBusiness Process AutomationBusiness Process ImprovementBusiness StrategyCognitive biases - Critical thinkingCompetitive AnalysisConfluenceCritical ThinkingCross-SellingCross-functional CollaborationsCustomer RetentionDesign ThinkingEmotional Intelligence

About

🚀 Building Eaze at Lokal, What is Eaze? In a nutshell. It's a mental wellness app where you can clear your head via one-on-one conversation. We prioritize product-led growth to scale impact. As a Product Manager, I focus on delivering user-centric features and enhancements that drive measurable results, such as increased Day-0 conversions, feature adoption, and M0 retention. Recent highlights include launching in-app chat, optimizing pricing strategies, and improving UI/UX flows. 🛠️ With 10+ years of experience across multiple products and domains, I bring a strategic yet execution-focused mindset—translating high-level goals into actionable product roadmaps. At GetMega, I led end-to-end delivery of several cross-functional initiatives, overseeing PRDs, timelines, and successful feature rollouts. 🤝 I thrive in collaborative environments, naturally navigating cross-functional dependencies and aligning teams toward shared outcomes. My decisions are grounded in data, detail, and a strong bias for action. Let’s connect if you’re passionate about building high-impact, user-first products!

Experience

Lokal

Associate Product Manager

Jan 2025 – Present · 1 yr 2 mos · Bangalore Urban · On-site

Currently, leading Eaze Product at Lokal, a peer-to-peer audio/video and chat connection platform for emotional and mental support.
Boosted revenue growth by launching a Chat feature, beating the adoption rate 10x from the market standards, built through deep user insights and competitive analysis.
Integrated Truecaller login, increasing successful login rates by +90%, enabling smoother onboarding and efficient scaling.
Released Offers & Cohorts features, boosting Day-0 conversion from x to 3.5x and increasing repeat package purchases by 2.5x.
Implemented Tiers & Ranking system to optimize costs while retaining and incentivizing top performers.
Enhanced app stability, improving Crash-Free rate from 96% to 99.5% through effective prioritization and root cause analysis.
Strengthened Trust & Safety with features like Report & Block and contextual warnings, ensuring compliance with community guidelines.
Streamlined operations by introducing Community Guidelines, Supply SOPs, and process refinements, driving consistency and efficiency.

Agile MethodologiesProduct Road MappingBusiness StrategyBusiness Growth StrategiesScrumProduct Lifecycle Management+2

Getmega

2 roles

Associate Product Manager

Jul 2023 – Jan 2025 · 1 yr 6 mos · Bangalore Urban, Karnataka, India · Remote

Research and develop potential product improvements and features. Work closely with Revenue and Growth team for product-led growth. Managed and successfully launched new brand and product features
Summary of Achievements
Refer and Earn Program: Successfully led the program, resulting in a 2%–5% weekly increase in referrals.
Product Launches: Contributed to the launch of two products/features and enhanced the UI/UX for the Wallet, Game Table, and independently developed a feature for reward consumption.
New Product Management: Oversaw the launch of a significant new product by effectively managing R&D for enhancements.
Product Roadmap Management: Efficiently handled product roadmaps, PRDs, and timelines while strategically defining both short- and long-term goals.
Brand Presence Improvement: Enhanced brand visibility by 10% through user-centered designs and features.
Team Leadership: Led a team of two Product Analysts and Designers, successfully delivering user-centered designs for four major projects.

Cross-functional CollaborationsLaunch ProductsGo-to-Market StrategyProduct LaunchTrend AnalysisSoftware Product Management+13

Team Lead: Growth/ KAM

Jul 2021 – Jun 2023 · 1 yr 11 mos · Bangalore Urban, Karnataka, India · Remote

## Summary of Growth, Acquisition Initiatives and Achievements
WhatsApp Acquisition Campaign**: Led the implementation of a campaign focused on high-value customer acquisition, resulting in a 2% increase in high-deposit users and a customer acquisition cost (CAC) of INR 20 per customer.
DAU Seed Initiative**: Managed a team of over 150 interns and 10 Assistant Team Leads (ATLs) to address and mitigate the risk of low Daily Active Users (DAU).
Key Account Management (KAM)**: Directed a team of 8 KAMs, achieving a month-over-month retention increase from 2% to 10%.
Automation Improvements**: Improved product quality assurance (QA) testing efficiency by reducing test duration from 6 hours to under 10 minutes. This was accomplished by transitioning from a manual Agile methodology to a Waterfall approach and utilizing open-source QA tools like Katalon and Android Studio.

Business Process ImprovementTrend AnalysisResearch and Development (R&D)Customer AcquisitionProject ManagementPerformance Analysis+7

Proptiger.com

Presales Team Lead

Sep 2020 – Jul 2021 · 10 mos · Gurugram, Haryana, India · Remote

## Summary of Achievements
Team Leadership**: Led a 15-member pre-sales team, focusing on lead quality, call flow, and average handling time (AHT), while maintaining a 95% Customer Satisfaction (C-SAT) score.
Training Development**: Created training modules for team members, resulting in a 25% improvement in lead success rates.
Revenue Growth**: Contributed to a 10% increase in revenue, amounting to ₹95 Lakhs.
Efficiency Optimization**: Enhanced team efficiency by 30% and conducted call audits to identify customer trends.

Team ManagementSales ManagementPresalesProject ManagementPerformance AnalysisEmployee Training+1

Olx group

Team Leader: Project Management/ Process Excellence

Oct 2017 – Sep 2020 · 2 yrs 11 mos · Gurgaon, Haryana, India · On-site

## Summary of Achievements
Ameyo Dialer Deployment**: Successfully deployed and trained teams on the Ameyo Dialer across Pan India, resulting in a 40% increase in efficiency.
Incentive Grid Optimization**: Optimized the incentive grid for Team Leaders (TL) and Account Managers (AM).
Report Accuracy**: Achieved 100% report accuracy through the use of automation tools and effective management over SFDC-CRM.

Trend AnalysisTeam ManagementMicrosoft Power BIProject ManagementPerformance AnalysisMicrosoft Excel+2

Caregiving

Jul 2017 – Sep 2017 · 2 mos · Remote

Allsec technologies limited

MIS Executive

Jul 2015 – Jul 2017 · 2 yrs · Noida Area, India

Summary of Achievements
Dashboard Automation**: Successfully automated over 15 daily dashboards, as well as fortnightly, weekly, and monthly reports using VBA.
Manual Intervention**: Reduced manual intervention to only 10% for database dumping, significantly streamlining the reporting process.

Trend AnalysisProject ManagementPerformance AnalysisMicrosoft ExcelVisual Basic for Applications (VBA)Microsoft Office+1