Sandip Talukdar

Operations Associate

Guwahati, Assam, India9 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in startup culture and operations.
Proven ability to manage multiple tasks under pressure.
Strong analytical skills with a focus on process optimization.

Stackforce AI infers this person is a SaaS Operations Analyst with strong vendor management and project execution capabilities.

Contact

Skills

Core Skills

Operations ManagementProject ManagementVendor ManagementBusiness OperationsTechnical Support

Other Skills

AutoCADClickUpClient TrainingCompassCompliance MonitoringContent Management Systems (CMS)Customer Relationship Management (CRM)Customer SupportData ManagementEngineeringFreshdeskKPI ManagementLinkedIn Sales NavigatorMicrosoft ExcelMicrosoft Office

About

A deliverer with hands-on experience in the start-up ecosystem. I am currently working as an Operations Analyst at intervue.io. Throughout my journey, I have been exposed to a variety of functional areas making me an expert in the culture of startups with a good understanding of the value chain. Having an eye for detail makes me a great fit for Startups. I can work under pressure and can multi-task quite well. My curiosity to learn newer things has always made me strive for the highest possible results.

Experience

Intervue.io

Operation Analyst

Apr 2022 – Present · 3 yrs 11 mos

Ensure daily processes and workflows are implemented on a timely and accurate basis.
Perform daily and weekly reporting and data management activities.
Analyse data, verify and deliver customer projects reports.
Resolve issues and conflicts on time.
Act as a communication channel between external stakeholders.
Identify workflow and system improvements and work with various teams to enact change.
Responsible for onboarding new clients
Responding to service request and attending to them under SLA
Attending to ad-hoc related to Pay-outs
Responsible for process optimization and implementation
Managing a team of interns and provide necessary training
Responsible for collecting feedback from various stake holders and relaying it to concerned team
Serving as a focal point for all communication on critical operational issues
Worked actively in launch of the Platform mobile Application
Responsible for timely delivery of Feedback report to our clients

Operations ManagementProject ManagementCustomer SupportData ManagementProcess Optimization

Swiggy

Vendor Manager,Business Operations Department

Mar 2019 – May 2020 · 1 yr 2 mos · Guwahati, Assam

Worked with the clients in solving operational problems and ensuring retention
Worked with the Central team in defining product road map for Vendor side product
Worked closely with the business team to identify areas of Business expansion.
Supported central initiatives as defined from time to time
Responsible for training clients about the new vendor management products & processes
Timely resolution of Partner Support tickets within TAT
Worked on various projects to improve both client and customers experience so as to improve city AOV
Responsible for following up with disabled restaurants and ensuring re-enablement
Timely escalation of issues to concerned team which can impact city growth and business
Managed the on-boarding process of restaurants in a structured and timely manner
Took charge of critical KPI’s that affect restaurant’s health as well as ones that boil down to customer experience
Managed vendor operation executives to ensure the completion of tasks assigned in time
Took part in weekly business review meetings at the city and central level to discuss various issues taken up by the clients
Prepared reports on various parameters for business review and team meetings

Vendor ManagementBusiness OperationsClient TrainingKPI ManagementReporting

B & b associates

Graduate Engineer Trainee

Jul 2016 – Dec 2018 · 2 yrs 5 mos

Responsible for creating vendor relationship and monitoring vendor agreements,
Responsible for product purchase and costing
Worked closely with other departments in planning and execution of work
Responsible for keeping regular checks on the progress of work
Responsible for keeping a check on stock and compliance
Time resolution of problems in various sites

Vendor Relationship ManagementProduct CostingCompliance MonitoringVendor Management

Ganesh tamuly engineering pvt. ltd.

Site Engineer

Jun 2014 – Dec 2015 · 1 yr 6 mos · Guwahati

Worked as a Site Engineer to provide technical support for the external and internal electrification works
Responsible for handling man power and assigning task so as to get maximum output.
Prepared Computerized Bill and Measurement book to keep a check on the products used
Managing and periodic review of data
Responsible for quality supervision of work

Technical SupportQuality SupervisionData Management