Sushma Poojary

Operations Associate

Bengaluru, Karnataka, India7 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Managed Services and Contingent Workforce Management.
Proven track record in developing streamlined SOPs.
Strong background in end-to-end VMS operations.

Stackforce AI infers this person is a Managed Services and Workforce Management expert in a B2B SaaS environment.

Contact

Skills

Core Skills

Managed ServicesOperationsComplianceVms ApplicationWorkforce ManagementVendor ManagementConsultingRecruitment

Other Skills

Applicant Tracking SystemsAttention to DetailBeelineBusiness RequirementsCommunicationCompliance EvaluationConsultative SolutionsContingent WorkforceContingent Workforce ManagementContingent Workforce ProgramContingent Workforce Program SupportContingent Workforce Transaction ManagementContract ManagementContract RecruitmentCost Savings

About

As a Team Lead at BayOne Solutions, I leverage my expertise in Managed Services Provider, Contingent Workforce Management and Staffing Services to manage daily operations for Cisco Systems. I ensure timely task completion, regulatory compliance, and identify inefficiencies to develop streamlined SOPs for improved process efficiency. I also execute tactical activities for outsourced/managed services, ensuring accurate contract management, compliance evaluation, and alignment with sourcing/procurement guidelines within VMS Application (SAPFieldglass and Beeline). I foster a supportive and collaborative team environment, demonstrating expertise in MSP delivery processes. With a Bachelor of Commerce degree in Accounting and Taxation from Mangalore University, I have a solid foundation in financial management and analysis. I am passionate about delivering high-quality services and solutions that meet the needs of our clients and stakeholders.

Experience

Bayone solutions

3 roles

Team Lead

Promoted

Aug 2024 – Present · 1 yr 7 mos

Managed Services ProviderContingent Workforce ManagementStaffing ServicesOperationsTeam ManagementManaged Services

Subject Matter Expert

May 2023 – Jul 2024 · 1 yr 2 mos

Client: Cisco Systems
As an SME, manage daily MSP Delivery Channel operations, ensuring timely task completion and regulatory compliance, while also identifying inefficiencies, collaborating with stakeholders, and developing streamlined SOPs for improved efficiency.
Execute day-to-day tactical activities for outsourced/managed services, ensuring accurate contract management, compliance evaluation, and alignment with sourcing/procurement guidelines within VMS Application (SAPFieldglass and Beeline) to maintain efficiency and compliance with Cisco Contingent/Service and local control guidelines.
Foster a supportive and collaborative team environment while demonstrating expertise in MSP delivery processes to effectively address inquiries, serve as a mentor to junior team members by providing guidance, support, and comprehensive training programs, and recognize and address areas of challenge through personalized coaching, fostering a culture of ongoing growth and development within the team.
Successfully conducted end-to-end VMS testing for Beeline, overseeing comprehensive procedures including requisitions, Statements of Work (SOW), and Competitive Bids; closely collaborated with the Implementation Manager to streamline transaction processes, maintain detailed documentation, and expedite issue resolution for enhanced user experience across all facets of the VMS platform involving Client User, MSP User, and Supplier User.

MSP Delivery ChannelSOP DevelopmentContract ManagementCompliance EvaluationVMS ApplicationManaged Services+1

Program Specialist

Apr 2022 – Jul 2023 · 1 yr 3 mos

Client: Cisco Systems
MSP and Cworker Workforce Program and Operations professional, experienced in handling Statement Of Work(SOW), Regular Job Posting and labour/region/process compliance.
Mutli-tasking and well-versed in driving transactions in VMS end to end not limited to supporting and recommending other activities within and outside of VMS tool.
SME and involve in training new hire on C-worker process and scope of work.
Good at building connections with Stakeholders, Hiring Managers, Engagement Owners and Vendor Account Managers on Project, Program, Process Improvements, escalations and several other requirements.

MSP and Cworker Workforce ProgramSOW ManagementJob PostingStakeholder EngagementWorkforce ManagementOperations

Pontoon solutions

2 roles

Program Consultant Sr

Promoted

Apr 2021 – Apr 2022 · 1 yr · Bengaluru, Karnataka, India

Client: Cisco Systems
Responsible to manage end to end service of contingent workforce transaction(SOW) lifecycle within the Vendor Management System (FieldGlass) ensuring optimum utilization of VMS technology and provide consultative solutions to hiring managers for their service requirement and educating on program, process, service and delivery expectations.

Contingent Workforce Transaction ManagementVMS Technology UtilizationConsultative SolutionsVendor ManagementConsulting

Program Coordinator

Oct 2019 – Mar 2021 · 1 yr 5 mos · Bengaluru, Karnataka, India

Client: Cisco Systems
Support Cisco's contingent workforce program and all stages of requisition activities through VMS technology for APAC, EMEA and US region.

Contingent Workforce Program SupportRequisition ActivitiesVMS TechnologyWorkforce Management

Lancesoft, inc.

2 roles

Recruitment Executive

Promoted

Mar 2019 – Oct 2019 · 7 mos

Recruit IT and Non-IT candidates for Energy and Utility clients(Electric, Gas & Oil, Nuclear), handling full-cycle recruiting including sourcing, screening, negotiation, and offer management.
Possess a strong understanding of client needs to develop recruitment strategies and achieve targets effectively.
Source candidates from various channels including Job Portals, Networking, and LinkedIn, utilizing Applicant Tracking Systems like Job Diva, CPX, and external platforms such as Monster and Indeed.
Experienced in direct client interactions and proficient in using VMS tools like IQNavigator, BeeLine, and FieldGlass.
Skilled in communication, rapport-building, and negotiation, particularly in W2 hiring scenarios.
Develop candidate data and reports in Excel for tracking purposes and possess knowledge of Visa authorization processes for Contract and Contract-to-Hire roles.

Full-Cycle RecruitingSourcingScreeningNegotiationRecruitment

Junior Associate

Mar 2018 – Feb 2019 · 11 mos

Responsible for full-cycle recruiting of US IT and Non-IT candidates for Energy and Utility clients, including sourcing, screening, negotiation, and utilizing Applicant Tracking Systems like Job Diva, CPX, and external platforms, while demonstrating expertise in understanding client needs and engaging with Vendor Management Systems such as IQNavigator, BeeLine, and FieldGlass.

Full-Cycle RecruitingSourcingScreeningVendor Management SystemsRecruitment