Mar 2020 – Feb 2021 · 11 mos

• Managed business requirements end-to-end throughout the software development lifecycle (both Agile and Waterfall)
• Review client business processes, re-engineering of client’s processes to improve efficiency and providing solutions to automate manual processes.
• Led development of business use cases and requirements working closely with cross-functional stakeholders and business units across the globe
• Facilitated Joint Application Design (JAD) workshops
• Translated business requirements into wireframes and detailed functional requirements in Microsoft PowerPoint, Excel, and Visio.
• Identified operations improvement opportunities starting with producing up-to-date detailed process decomposition (Level 1 – Level 4) and thereafter analysis of work steps (both automated and manual) leveraging both qualitative (e.g. SME interviews) and quantitative techniques (e.g., Time and Motion studies)
• Managed requirements, throughout the lifecycle, using tools such as Azure DevOps, JIRA, etc.
• Created Solution design to address client business, interface, and performance requirements.
• Advise on complex business cases and propose comprehensive solutions based on Dynamics 365 and Power Platform

Jan 2018 – Mar 2020 · 2 yrs 2 mos

• Interaction with prospects / clients to understand business requirements.
• To demonstrate Dynamics 365 capabilities to the client.
• To create Solution design to address client business, interface and performance requirements.
• Managed requirements, throughout the lifecycle, using tools such as Azure DevOps, JIRA, etc.
• Created Solution design to address client business, interface, and performance requirements.
• Advise on complex business cases and propose comprehensive solutions based on Dynamics 365 and Power Platform.
• To create functional requirement and functional design for customizations.

Oct 2014 – Dec 2017 · 3 yrs 2 mos

• Responsible for reviewing client business processes, re-engineering the client’s processes to improve efficiency, and performing many of the functional tasks required for a successful CRM implementation including Online and On-premise (2016/2015/2013) versions.
• Responsibilities
• Interaction with prospects / clients to understand business requirements.
• To Demonstrate MSCRM solution capabilities to the client.
• To Create Solution design to address client business, interface and performance requirements.
• To Advise on complex MS Dynamics CRM business cases and propose comprehensive
• solutions based on MS CRM, 3rd parties and customizations.
• To Create functional requirement and functional design for customizations.
• To Provide MS Dynamics SME expertise to client and mentor team members.
• Installation, setup and configuration of MS CRM.
• Data migration from external systems into MS CRM.
• To Conduct solution testing and assist with user acceptance testing.
• To Conduct user and administrator training.
• To Complete the project tasks on time and under budget.
• To Build expertise in Industry areas of focus, contributes to development of Industry solutions.
• To Assist sales and pre sales teams to prepare proposals, participate on client presentations
• and support business development and the sale of professional services when necessary

Sep 2013 – Sep 2014 · 1 yr · Pune/Pimpri-Chinchwad Area

• Complete Administration of MSCRM 2011 right from AD to installing MSCRM along with Adx Portals.
• Has taken part in syncing MSCRM 2011 with Organization’s Internal CRM for Telecom Domain.
• Successfully Integrated Sharepoint 2013 with MS Dynamics CRM 2011
• Work as a single point of contact between Support and R&D Teams.
• Identifying creative solutions to meet the requirements avoiding custom code.
• Understanding the full capabilities of the CRM system.
• Has taken part in managing CRM Portals like Adx Studio on which Telecom entities like Account,
• Subscription Exists.
• Sound Knowledge in SQL Queries and MS CRM Database Concept.
• Hands on Experience in Unix.
• Having experience of creating Workflows/Dialogs/Activity development and reports generating on MS CRM 4.0/2011.
• Testing and promoting modification to the production environment
• Maintaining documentation and Knowledge Portals.

Sep 2011 – Sep 2013 · 2 yrs · Pune Area, India

• As a team member, I am responsible for
• Working on Enhancements & Change Requests in Complaint Management System.
• Actively involved with Technical Development Team to validate functional requirements in order to drive common technical specifications delivery.
• Configure new CRM Entities, Custom attributes and Forms to support changing business needs.
• Create Roles, Users, Teams and Groups with various access features to implement security of data.
• As it is a Workflow based System, created Front-end Workflow Activities and Custom Workflow activities which are widely used.
• Involved in Bug fixing, Unit Testing.
• Daily monitoring of MS CRM Application & Database Servers.
• Implemented new business rules in form of Enhancements & Change Requests.
• Successfully implemented Multilingual (Japanese & Korean) pack for MS CRM 4.0.
• Created new workflows to implement new business rules.
• Used JavaScript to provide validations & field level security.
• Creation of reports using SSRS & scheduling them periodically.
• Created utility for Bulk Email, Resolve Case & Delete Case.
• Creation of SQL procedures & scheduling them through SQL Job Agent.
• Providing on call support 24 X 7 for this application.
• Extensive knowledge of TK Dialog Application.
• Maintained Weekly Status Report and Monthly QMS documents.
• Interacted with Onsite-clients/Team members in various applications and resolving problems.
• Has in involved in Requirements gathering and have end-to-end client interaction.
• Modified existing plug-in and created new workflows to implement new business rules.
• Effectively provided solution for Queue & Case management using views & security roles.
• Understanding requirements and functionality of new proposal.