Naveen Baskaran N

CEO

Bengaluru, Karnataka, India9 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Led high-performing Customer Success teams globally.
  • Achieved significant revenue growth through strategic account management.
  • Expert in deploying AI solutions for customer onboarding.
Stackforce AI infers this person is a SaaS and Manufacturing expert with strong account management and engineering skills.

Contact

Skills

Core Skills

Customer SuccessKey Account ManagementSalesProject ManagementQuality EngineeringEngineeringBusiness DevelopmentData AnalysisInspection Techniques

Other Skills

Account ManagementCC++CollaborationContract NegotiationCost ReductionCreo ParametricCustomer OnboardingEnglishFinancial AccountingHTML5Machine LearningManagementManufacturingMarket Research

About

I strongly believe that every person's journey to success is and must be unique. Success for me is to work on missions that I truly believe in, enjoy the process & journey and achieve the desired outcomes ethically. At this stage of my career, I am excited to build & lead a high performing Customer Success Team (CSMs, KAMs, Customer Support) across the globe for HyperVerge with a core objective to delight customers with our AI powered SaaS products.

Experience

Hyperverge

5 roles

Global Head of Account Management & Customer Success

Promoted

Jan 2023Present · 3 yrs 2 mos

Key Account ManagementCustomer SuccessSalesContract NegotiationNew Product Validation

Global Head of Key Account Management

Mar 2022Jan 2023 · 10 mos

Head of Key Account Management, India

Promoted

Feb 2021Mar 2022 · 1 yr 1 mo

  • My role is to set professional goals for individual KAM members (aligned with organisation goals) and empower the team to achieve the same.
  • My team consists of 7 members (from top B Schools) with average work experience of 6+ years
  • In my current role, I am also responsible to strategise with BU Heads & founders on the growth plan for existing client portfolio.

Principal Key Account Manager

Apr 2020Feb 2021 · 10 mos

  • Closed new B2B sales deals worth 400K $ ARR - Helped our partners from multiple Digital Lending Businesses & Merchant Onboarding platforms to adopt HyperVerge customer onboarding AI solution (Digital KYC, Video KYC etc)
  • Managed, Retained & Grew Accounts worth 1.5M $ ARR - (i) Handled 20+ accounts (Key & Strategic). (ii) Successfully build relationship & renewed contract with HyperVerge's highest paying client in India for 2 years

Key Account Manager

Aug 2019Mar 2020 · 7 mos

  • Managed, Retained & Grew Accounts worth 500K $ ARR - (i) Handled 20+ accounts (Key & Normal Accounts)
  • Achieved a NPS of 60%+ from my managed portfolio

Rolls-royce

5 roles

Manufacturing Engineer

Jun 2019Jul 2019 · 1 mo

Capability Acquistion Engineer - Digital Manufacturing - Graduate Trainee

Feb 2019May 2019 · 3 mos

  • Lead a project in Digital Manufacturing team to deploy a visual defect collecting software in the plant
  • Collaborated with Process Owners, Inspectors, Operators & IT to configure the software end to end
  • Worked to procure a new Automatic Fiber Placement machine to manufacture Composite Fan Blades

New Product Introduction - Manufacturing Engineer - Graduate Trainee

Nov 2018Feb 2019 · 3 mos

  • Achieved Production Product Approval Process A status for Trent XWB 97k Module Fan Case Assembly
  • Led and Completed PFMEA & Control Plan sessions with Design Engineer, Cell ME and Quality Engineer
  • Created Part Tracking Method & Technical Instructions as NPI Lead for UltraFan Engine Section Stator welding

Design & Make - Technical Design Lead - Graduate Trainee

Jun 2018Oct 2018 · 4 mos

  • Improved the Temperature Measurement Method, Control System and Fixture for Thermal Cycling Rig
  • Increased the productivity to test the Turbine Seal Segments by 3 times (saved 40mins in an hour cycle)
  • Exceeded the customers expectations and Executed the project using 60% of the allotted cost $15,000

Graduate Engineering Trainee

Jul 2017Jun 2018 · 11 mos

  • Delivered the first set of Model Based Definition Prototype in the Rolls Royce Business for a IP Rotor Disc
  • Created a MATLAB tool to monitor and analyze the Inertia Welding Process for Rotatives SCU
  • Crafted a white paper to gauge the potential of setting up a Advanced Manufacturing Research Centre in India

T-hub hyderabad

Business Developement Intern

Jun 2017Jun 2017 · 0 mo · Hyderabad, Telangana, India

  • Conducted an extensive Market Research on Virtual Incubation across the top startup incubators in the world
  • Created a Virtual Incubation list of services and their pricing structure using margin based pricing model
  • Implemented the product in T-Hub and supported offline to on-board the first 15 Indian startups successfully

Harvard project for asian and international relations (hpair)

Delegate

Jun 2016Jun 2016 · 0 mo · Hong Kong

  • One of the 4 students from IIT Madras to represent India at the Harvard Asian Conference, Hong Kong
  • Brainstorming and Networking with the young leaders of Asia to empower people on climate change

Indian institute of technology, madras

Masters Thesis - Prognostics for Grinding Process

May 2016Apr 2017 · 11 mos · Chennai Area, India

  • Real time vibration data analysis using MATLAB to monitor and predict the chatter in a grinding machine
  • Executed algorithms using fuzzy logic and deployed machine learning techniques to find remaining useful life

National taiwan university

Delegate

Jul 2015Jul 2015 · 0 mo · Taiwan

  • One of the 5 student delegates selected to represent India at the Global Initiatives Symposium, Taiwan
  • Devised an innovative method for using third party payment in order to manage the carbon trading funds

Dhvani research & development solutions

Research Analyst

Jun 2015Jul 2015 · 1 mo · Chennai Area, India

  • Formulated guided wave techniques to inspect defects in the buried pipes thereby reducing maintenance cost by 45%
  • Maintenance time was reduced by 20% by characterizing the defects by their size and generating emergency signals

Ford motor company

Project Trainee

Jun 2014Jul 2014 · 1 mo · Chennai Area, India

  • Redesigned the studs flow path to improve the gun wear life & potentially increased the production rate of cars by 20 per week
  • Oversaw the assembly plants production process and worker dynamics; suggested new ways for quality control check

Education

Indian Institute of Technology, Madras

Dual Degree (B.Tech

Jan 2012Jan 2017

Maharishi Vidya Mandir Senior Secondary School

12th standard board

Jan 2011Jan 2012

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