Aug 2022 – Oct 2023 · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

• Successfully managed and developed strong relationships with the largest BPOs in tier 1 and 2 cities
• Ensured staffing needs of clients were met with high-quality candidates in a timely and efficient manner
• Trust building with employers - Conducted trials demonstrating the effectiveness of the staffing solutions
• Platform optimization - Worked closely with the product and tech teams to identify and troubleshoot any bugs or glitches in the software
• Set up multiple push notification and WhatsApp campaigns to drive a larger pool of qualified candidates for the employers to choose from
• Provided excellent customer service to the employers ensuring that they were satisfied with the s staffing solutions provided

May 2021 – Jun 2022 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Driving enquiries and admissions for the programs offered
• Manage entire sales lifecycle: starting from engaging with leads till final conversion
• Consulting and counselling the professionals towards Software Engineering, Data Science, Artificial Intelligence, Machine Learning, Cloud Computing related programs offered in collaboration with various reputed Universities
• Directing the candidates towards suitable program enabling career success

Nov 2019 – May 2021 · 1 yr 6 mos · Greater Bengaluru Area

• Generating revenue by developing/maintaining customer relationships and positioning the products in the market
• Conversion of leads received through various marketing channels (Inbound and Outbound customer calls) into sales
• Proactively identifying cross-selling/up-selling opportunities with the existing customers
• Identifying references through the existing customer base to increase the sales pipeline

May 2019 – Sep 2019 · 4 mos

• Managed 60+ key SME asset relationships and 100+ SME liability relationships for ICICI Bank - Commercial Branch, Bangalore
• Developed healthy, long-lasting customer relationships by maintaining the percentage of
• wallet share
• Handled client queries and identifying new business opportunities among existing
• customers to increase revenue
• Overseeing customer account management, including customized service offering to the
• client as per requirement, negotiating contracts and. agreements to maximize profit

Jun 2018 – Apr 2019 · 10 mos

• Managing 50+ key SME relationships for ICICI Bank - Commercial Branch, Bangalore
• Developing healthy, long-lasting customer relationships by maintaining the percentage of
• wallet share
• Handling client queries and identifying new business opportunities among existing
• customers to increase revenue
• Overseeing customer account management, including customized service offering to the
• client as per requirement, negotiating contracts and. agreements to maximize profit

Jul 2017 – Jun 2018 · 11 mos

• Responsible for general banking operations: opening and closure of accounts, transfer
• transactions (NEFT, RTGS), account modification requests, Demand Drafts, Term
• Deposits, SOX Compliance.
• Responsible for trade services related to the branch: Inward Remittance Settlement,
• domestic trade (lodgement and discounting of bills under Letter of Credit), LC and BG
• issuance/amendment
• Handling the above operations in Core banking software: Finacle 10x, in house
• application systems like FinacleCRM, SFSM (Structured Financial Messaging System),
• Trade Factory, IGRS (Integrated Global Remittance System)

Mar 2017 – Apr 2017 · 1 mo · Bhubaneshwar, Odisha, India

• Retail Banking Operations