Susmitha Reddy

Product Manager

India5 yrs 11 mos experience

Key Highlights

Built scalable compliance platforms at Uber.
Enhanced seller experience at Flipkart.
Increased order volume significantly at UberEATS.

Stackforce AI infers this person is a Product Manager with expertise in Fintech and E-commerce.

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Skills

Core Skills

Product ManagementComplianceSeller ExperienceProduct AnalysisData AnalysisLogistics

Other Skills

Compliance PlatformsCustomer ServiceDispatch AlgorithmsKYCLeadershipLogistics Process ImprovementManagementMatlabMicrosoft ExcelMicrosoft OfficeMicrosoft WordPowerPointProject ManagementPublic SpeakingResearch

Experience

Uber

Product Manager - Payments Compliance Tooling AML/CTF

Oct 2023 – Nov 2025 · 2 yrs 1 mo · Hyderabad, Telangana, India

Built scalable, extensible compliance platforms supporting onboarding and agent tooling across geographies.
1. Designed persona-based onboarding infra adaptable to business types, reducing onboarding time by 4 mins and preventing $7M GB loss.
2. Standardized onboarding logic across 4 countries via modular rule sets, cutting exceptions by 15% and enabling regulatory flexibility.
3. Improved KYC funnel conversion with granular reject reasons and better agent communication, reducing onboarding time by 10 hours and drop-offs by 4 points
4. Revamped Compliance Central to surface contextual data, reducing investigation time by 5 mins and improving agent efficiency at scale.
5. Developed a rule-based review engine to triage low-risk entities to BPOs, improving case management efficiency and consistency, saving $6.4M, and enabling scalable ODD across markets.

Product ManagementCompliance PlatformsKYCData AnalysisCompliance

Flipkart

Product Manager, Seller Listing Management

Jun 2022 – Oct 2023 · 1 yr 4 mos · Bengaluru, Karnataka, India

Defined the product charter and developed functional blueprints for Flipkart listing management. Defined the product vision, developed strategies, roadmaps and drove execution to improve seller experience on the platform via following strategic initiatives
1. Improving TAT for listing creation, updates, failures. Proactive communication of issues to sellers to improve available selection % on platform and reduce contact creation
2. Reduce Seller Cost of doing business on platform by introducing basket building features like Minimum order Quantity, Virtual combos; Tiered Pricing

Product ManagementSeller ExperienceStrategic Initiatives

Zomato

Product Analyst

Sep 2020 – Jul 2021 · 10 mos · Gurugram, Haryana, India

Rolled-out product features, improved efficiency of dispatch algorithms to increase driver utilization during supply shortages in lockdown

Product AnalysisDispatch Algorithms

Uber

Data Analyst - UberEATS

Jun 2018 – Feb 2020 · 1 yr 8 mos · Hyderabad Area, India

Increased orders 10x in 6 months to fuel hypergrowth by executing dispatch and logistics process improvements for UberEATS, India
> Introduced Order batching to optimise cost per courier and reduce delivery time/ trip
> Implemented just-in-time assignment and early courier matching to improve supply
> Launched card payments feature pan-India

Data AnalysisLogistics Process ImprovementLogistics