Feb 2025 – Apr 2025 · 2 mos · Ahmedabad, Gujarat, India · On-site

May 2024 – Feb 2025 · 9 mos · Hyderabad, Telangana, India · On-site

Oct 2021 – Apr 2024 · 2 yrs 6 mos · Hyderabad, Telangana, India · On-site

Apr 2019 – May 2021 · 2 yrs 1 mo

• Provides strategic direction and leadership to day-to-day HR Operations and service delivery with full responsibility for employee experience, efficiency gains and automation, including sponsoring short-term and long-term projects in this direction.
• Accountable for planning, transformation, and delivery of HR Services, strategies programs and policies across multiple business groups in the hub and globally.
• Drives the organization level initiatives in regards to the Amazon’s HR Services, Diversity and
• Inclusion and advocate for the rights for employees with disabilities.
• Ensures the staffing plans, service delivery, service integrity, health of the business, and process
• excellence initiatives are managed successfully by the service delivery managers.
• Build a high performance work culture & rewarding work environment leveraging diverse talent.
• Manage internal, external and offshore partners to ensure a seamless and cost-effective customer experience.
• Manage and provide support on sensitive employee relations issues and grievances.
• Review and analyze business unit data to identify trends and recommend solutions to improve team performance, retention, and partner and employee experience.
• Redefine organization structure as a result of business dynamism and multi-fold growth to position the
• HR organization for success.
• Determine strategic direction and spearhead technology solutions to reduce manual and labor intensive
• processes.
• Strategize standardization approach for global service inventory to increase awareness and adoption in
• the customer groups.
• Lead site strategy for HR operations with a track record of effective vendor management and
• performance management through robust mechanisms and control measures.
• Diversity & Inclusion
• Policy Design and Implementation
• Employer Branding
• HR Leadership
• Organization Restructuring
• New Site Launch and Global Expansion
• High Value Program Deployment
• Change Management

Apr 2016 – Mar 2019 · 2 yrs 11 mos

Jan 2014 – Apr 2016 · 2 yrs 3 mos

• Formulating policies and strategies for expansion and managing day-to-day HR operations.
• Communicates with employees, departments, business owners, and applicants for employment related assistance. Maintains employee records, handles grievances and related legal requirements.
• Key contributor towards organization growth and building frameworks for enhancing performance/talent
• management and colleague development.
• Work with key stakeholders and contribute to strategic initiatives and business plans to achieve
• strategic business initiatives and deliver results, Conceptualize & deploy industry best practices
• (Process Excellence, technology, products/services) that have tangible long-term benefit to the company and employees.
• Direct the most complex transformation projects (across all business units in NA) that enable effective consolidation of service delivery and deployment of best practices for a consistent customer experience.
• Investigates a variety of HR related issues ensuring effective and legally compliant resolutions in a timely manner.
• Build a high performance work culture & rewarding work environment leveraging diverse talent.
• Manages outsource and offshore partners to ensure a seamless and cost-effective customer/employee
• experience.
• Coordinate with vendors for best in class services and experience to our employees.
• Review and analyse business unit data to identify trends and recommend solutions to improve team
• performance, retention and employee experience.
• Drives process improvements to enhance the operational efficiency of the site. Understanding and effectively utilising resources.
• Identifies roadblocks, dive deep to get to the root cause, create remediation plan and implement
• solutions to mend broken process, increase customer satisfaction and experience. Participates in cross-functional process improvement initiatives.
• Provides ongoing consultation and problem-solving assistance outside of own hub.

Feb 2008 – Jan 2014 · 5 yrs 11 mos

• Responsible for implementation, maintenance, and communication for effective compliance related to leave and disability, and medical accommodation programs. High-level customer service role, managing a staff of
• Absence/Accommodation Partners who work with employees and leaders to provide and administer integrated leaves and disability claims. Subject matter expert for internal partners, clients, and claimants and provides advice and counsel regarding leave and accommodation administration. Responsible for the
• teams’ performance and meeting the established operational area standards for the professional management of both routine and complex claims. Assist in finalist presentations, the implementation of new business, and developing new business processes to maintain effective and integrated programs. Create strategic plans to promote and enforce compliance with state and federal laws in addition to company policies impacting business operations, employees, and managers. Develop a wide variety of written
• materials in both manual and electronic formats (e.g. compliance reports, forms, procedures, brochures, etc.) to document activities, provide written reference, and/or convey information.
• Introduced Welcome Back/Return to Work program for employees for a better and seamless return to work after a leave of absence. Investigates a variety of HR related issues (e.g. EEOC, Wage and Hour, Harassment, ADA, Discrimination, employee disputes, etc.) for effective, legally compliant resolutions in a timely manner and within District/federal guidelines. Participates in meetings that involve a range of issues as needed and/or assigned (e.g. personnel actions, regulatory requirements, actions involving outside agencies, inter-department needs, collective bargaining, etc.) for the purpose of developing recommendations and/or supporting other staff.

Feb 2007 – Feb 2008 · 1 yr

• Teams Responsibilities:
• Payroll Management for US employees on Approved Health Benefit on Timekeeper.
• Payroll Adjustment to Payroll.
• Keep record of Payroll Correction/Adjustment.
• Keep record of all kind of Leaves/Health Benefits applied by EE like FMLA, Active Duty Employee Benefit, New Hire Medical, Maternity, Sabbatical, Salary Continuation, Unpaid Medical, Worker’s Compensation etc.
• Provide support to Sedgwick CMS, EOS, Operations & HR: Liaison between Sedgwick, HR, Team Leader & employee.
• Address Overage.
• Advise disciplinary Action if/when required.
• Work with HR & Legal for Job Fill Letter if/when required.
• Point of contact for Compensation & Benefit for employees using LOA Benefits.
• Provide support to Manager & EE on all kind of LOA Benefits.
• ID Management.
• Record Maintainance.

Apr 2005 – Dec 2006 · 1 yr 8 mos · Gurugram, Haryana, India

• Customer Service for UK Telecommunication
• Quality Audit

Sep 2002 – Dec 2004 · 2 yrs 3 mos · Amritsar/Ludhiana Area

• Teacher- English

Apr 2002 – Sep 2002 · 5 mos · Amritsar/Ludhiana Area

• Customer Service for Retail Chain
• Store Manager