Jennifer Townsend RAC, LSSBB

Operations Associate

Buckfield, Maine, United States20 yrs experience

Highly Stable

Key Highlights

15 years of healthcare operations experience
Lean Six Sigma Black Belt expertise
Proven track record in team leadership and strategy alignment

Stackforce AI infers this person is a Healthcare Operations Leader with a focus on process improvement and team empowerment.

Contact

Skills

Core Skills

Healthcare OperationsTeam LeadershipStrategy DeploymentProcess ImprovementRevenue Cycle ManagementOperations Management

Other Skills

Accounts ReceivableBusiness Process ImprovementCodingComplianceCompliance and AuditsContinuous ImprovementCustomer ServiceData AnalysisData-Driven DiscussionsDocumentationEmployee EngagementEmployee TrainingFacilitationHealthcareKPI and Dashboard Reporting

About

Healthcare operations professional with over 15 years of experience leading cross-functional teams in hospitals and provider networks. As a Lean Six Sigma Black Belt with a degree in Industrial and Organizational Psychology, I combine analytical precision with leadership development to drive meaningful and measurable improvements. I am passionate about aligning strategy with operations and empowering teams to deliver exceptional performance in dynamic and evolving healthcare environments.

Experience

Agilon health

2 roles

Regional Manager, Risk Adjustment

Promoted

Nov 2025 – Present · 4 mos · Remote

Drive regional Risk Adjustment strategy, ensuring accurate coding, documentation, and top-tier value-based performance across multiple markets.
Collaborate with executives and provider partners to streamline workflows, close care gaps, and turn complex data into actionable insights.
Lead and inspire cross-functional teams, fostering high performance, professional growth, and alignment with organizational priorities.

Risk AdjustmentCodingDocumentationValue-Based PerformanceWorkflow StreamliningData Analysis+2

Manager, Operations and Planning

Aug 2022 – Jan 2025 · 2 yrs 5 mos · United States

Directed cross-functional VBC operations supporting 80+ providers
Facilitated strategic alignment between clinical, operational, and executive teams
Led data-driven discussions and targeted action plans for continuous improvement

Value-Based CareOperations ManagementStrategic AlignmentData-Driven DiscussionsContinuous ImprovementHealthcare Operations+1

Mainehealth

2 roles

Quality Improvement Specialist, OpEx Program Lead

Promoted

Mar 2020 – Aug 2022 · 2 yrs 5 mos

Managed the implementation of strategy deployment framework
Facilitated operational excellence activities: rounding, daily huddles, KPIs, dashboards, and scorecards
Served as a system-wide resource for performance improvement and project management

Strategy DeploymentOperational ExcellencePerformance ImprovementProject ManagementProcess ImprovementHealthcare Operations

Revenue Integrity Supervisor

Nov 2017 – Mar 2020 · 2 yrs 4 mos

Directed revenue integrity and patient billing operations for health system
Optimized processes in charge capture, claim edits, clinical documentation, and billing workflows
Leveraged expertise in medical coding and terminology to improve compliance

Revenue IntegrityPatient Billing OperationsProcess OptimizationMedical CodingRevenue Cycle ManagementHealthcare Operations

Mckesson

Operations Supervisor, Physician Billing

Jun 2005 – Nov 2017 · 12 yrs 5 mos · Lewiston/Auburn, Maine Area

Directed onshore and offshore teams in back-end operations for specialty billing, including Accounts Receivable, Payment Posting, Refund Processing, and Customer Service.
Ensured compliance with payer requirements and internal quality assurance while driving timely collections and resolution of outstanding balances
Acted as a strategic liaison between clients and internal departments, delivering responsive support to address complex billing concerns, fostering long-term client relationships

Specialty BillingAccounts ReceivablePayment PostingCustomer ServiceComplianceHealthcare Operations+1