Damoy A. D.

Project Manager

New Britain, Connecticut, United States16 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Certified PMP with 9+ years in insurance.
Expert in project management and process improvement.
Proven track record of delivering projects ahead of schedule.

Stackforce AI infers this person is a Project Management expert in the Government and Insurance sectors.

Contact

Skills

Core Skills

Project ManagementStakeholder ManagementProcess ImprovementBusiness Analysis

Other Skills

Agile MethodologiesApplication SupportBusiness ImprovementBusiness Process ImprovementBusiness Relationship ManagementBusiness StrategyBusiness SupportChange ManagementCompetitive IntelligenceCustomer ServiceData AnalysisLeadershipMicrosoft ExcelMicrosoft OfficeMicrosoft Project

About

Certified PMP (Project Management Professional), 9+ years of insurance industry experience. Experienced business analyst, process improvement analyst with focus on the discipline of Project Management. Knowledge include, but not limited to requirements and data gathering, system trouble-shooting, conducting system and user acceptance testing and implementing applications, strategic planning, project planning and risk analysis/mitigation. Pragmatic, flexible with the ability to collaborate, think critically and identify opportunities for exploitation. Focus on customer and stakeholder management/customer satisfaction and achieving business objectives. Open to new and challenging opportunities for continued business and personal development.

Experience

State of connecticut

2 roles

IT Manager 2

May 2024 – Present · 1 yr 10 mos

IT Manager 1

Mar 2019 – May 2024 · 5 yrs 2 mos

Lead the roll-out and enablement of new tools and solutions for state governmental agencies buoying the digitization and modernization of workplace and client experience using Waterfall and Agile methodologies
Create strategic objectives for developing IT Project Management Office (PMO) guidelines and project best practices
Implemented projects ahead of schedule 20% of the time
Managed multiple competing priorities and facilitated joint application development sessions with vendors to ensure deliverables on time
Led the planning, development, and execution of the Interactive Voice Response (IVR) modernization project by skillfully combating scope creep while meeting deliverable due dates within schedule 100% of the time
Developed contingency plans to mitigate risks and remove roadblocks that would otherwise impede the project’s progress
Executed projects deliverables 100% of the time to ensure improvement in key business areas
Successfully integrated Virtual Hold Technology (VHT) which reduced the average call-wait time by nearly 80%, decreased abandon rate by 13%, and increase calls answered at the service level by 25% resulting in an aggregate costs avoidance close to $1MM
Create and manage project plans, monitor progress and timelines, identify, and resolve risks to ensure success, escalating to senior leadership when appropriate
Identify gaps and create solutions for business continuance, process, and customer experience improvement
Establish strong and trusted relationships with key business and technical partners by keeping stakeholders informed of project progress and deadlines
Facilitate project meetings, technical review discussions, change management, and requirements and feasibility sessions
Monitor and control all aspects of project deliverables, project reporting, and resource development

Project ManagementStakeholder ManagementChange ManagementRisk AnalysisAgile MethodologiesWaterfall Methodologies+4

Unitedhealth group

Business Process Analyst

May 2017 – Mar 2019 · 1 yr 10 mos

Led and developed business process enhancements which led to the repurposing of approximately 80+ full-time employee
Improved claims management accuracy by removing false positive instances by 90%
Managed all projects on time, on budget, and prevented scope creep 100% of the time
Developed Project Charter, managed scope and developed project plans, and executed the plan to achieve strategic directives
Developed project plans, communicated with, and managed stakeholder expectations
Managed resources onshore/off-shore assigned to the same project
Monitored and tracked project risks, and identified alternative solutions to mitigate business risk
Facilitated project meetings, proactively communicated, and built strong relationships with the project team and stakeholders
Re-prioritized and adjusted objectives to meet business needs

Business AnalysisProject ManagementStakeholder ManagementRisk ManagementProcess Improvement

Neos consulting

Senior Analyst

Nov 2016 – Feb 2017 · 3 mos · Hartford, Connecticut Area

Collect, synthesize, and analyze data and information for the migration of book of business from one insurer to another
Generative creative, well-reasoned perspectives and define themes
Assisted with the facilitation of requirements gathering, playbook creation, and recommendations for business improvement
Create spreadsheets, models, diagrams, spec packages, user requirements, and other work products

Data AnalysisRequirements GatheringBusiness Improvement

Metlife

Technology Liaison

Jun 2009 – Nov 2016 · 7 yrs 5 mos

Provided daily production support and maintenance for multiple applications and business groups
Primary liaison between business and IT for troubleshooting and problem solving
Led technician for claims management application for disability claims processing and payment
Identified solutions to minimize production downtime and find permanent solutions to prevent issue re-occurrence
Identified and documented business specifications requirements for compliance and business process improvements
Developed processes and procedures for continuous business improvement
Gathered requirements and performed project-specific roles and assignments
Created project plan, execute, monitored, and implement a non-invasive single-sign-on solution to eliminate the need for multiple application sign-on by end users
Mentored interns, trained and developed resources for the transition to full-time employment

Application SupportTroubleshootingBusiness Process Improvement