Mar 2024 – Present · 2 yrs · On-site

• As a Team Leader, I guide and support a team of key account managers to ensure effective account strategy execution, strong client partnerships, and sustained revenue growth. I align team efforts with company goals while serving as a senior liaison with both clients and internal teams.
• Key Responsibilities:
• Team Leadership & Development: Mentor and lead the account management team to meet targets, strengthen client relationships, and enhance sales performance.
• Strategic Account Oversight: Ensure key accounts are effectively managed through collaboration, solution delivery, and proactive client engagement.
• Sales Strategy: Design and implement sales strategies aligned with business objectives to drive market growth and revenue.
• Market Insight: Monitor trends and competitor activity to identify new opportunities and inform strategy.
• Negotiation & Partnerships: Support strategic negotiations to secure beneficial outcomes for both the company and its partners.
• Cross-Functional Collaboration: Work closely with marketing, product, supply chain, and other teams to ensure smooth execution of projects.
• Performance Management: Track and report performance metrics, providing insights for continuous improvement.
• Problem Solving & Optimization: Resolve escalated issues efficiently and drive ongoing process improvements across operations.

Dec 2022 – Feb 2024 · 1 yr 2 mos · On-site

• As a Key Account Manager for Lifestyle products sellers on Flipkart, I prioritise business development through seller acquisition and retention. This involves identifying potential sellers, promoting the benefits of selling on Flipkart, and on-boarding them to the platform.
• Currently I am responsible for managing the seller accounts, ensuring their catalogues are up-to-date, and driving daily targets for seller performance. Also helps sellers in PLA (flipkart Advertisemnt), FBF (Flipkart Warehouse / Fulfilment By Flipkart) , regional utilisation of the accounts and additionally, I have created a systematic follow-up process to ensure selections go live systematically on time and releasing any blockers on the seller's end.
• To build strong relationships with the sellers, I provide regular feedback on their performance and provide best practices for improving sales. I also stay up-to-date with industry trends and competition, providing insights to the sellers to improve their product offerings and ultimately increase their revenue on Flipkart.
• In summary, my key responsibilities revolves around driving seller success, increasing the number of sellers on the platform, and enhancing their selling experience by providing appropriate support, guidance, and resources.

Mar 2021 – Dec 2022 · 1 yr 9 mos · On-site

• As a Business Development professional at Flipkart, my primary responsibility is to acquire and retain sellers for the platform, as well as manage their accounts. I focus on achieving daily targets related to sellers and their catalogue going live on Flipkart.
• One of my key tasks is on-boarding new sellers into the platform. This involves identifying potential sellers and convincing them to join Flipkart, as well as guiding them through the registration process. I work closely with the on-boarding team to ensure a seamless and efficient process for new sellers.
• Once a seller is on-boarded, I am responsible for managing their account and ensuring that their catalogue goes live on the platform. This involves regular communication with the seller to understand their requirements and provide them with necessary support. I am also responsible for ensuring systematic follow-up with the sellers to ensure that their selection goes live on time.
• In addition to seller acquisition and retention, I focus on seller account management and analysing seller performance data and providing feedback to help them improve their sales on the platform. I also work closely with cross-functional teams to ensure that sellers receive the necessary support and resources to grow their business on Flipkart.
• Overall, my role as a Business Development professional at Flipkart is critical to the success of the platform by acquiring and retaining sellers and providing them with necessary support, I ensure that Flipkart remains a leading e-commerce platform in India.