Deepak Sharma

CEO

Delhi, India16 yrs 11 mos experience
Highly Stable

Key Highlights

  • 16 years of diverse experience in operations and management.
  • Proven track record in leading large teams and improving processes.
  • Strong skills in client relationship management and strategic planning.
Stackforce AI infers this person is a seasoned operations leader in customer service and logistics sectors.

Contact

LinkedIn

Skills

Core Skills

People ManagementOperations ManagementClient Relationship Management

Other Skills

Business AnalysisConflict ResolutionData AnalysisDecision-MakingLeadershipMODManage client expectationsMicrosoft PowerPointOrganization SkillsPerformance ReviewProcess ImprovementRecruitment PlanningStrategic Planning

About

A dynamic professional with 16 years of experience with multi tasking approach in customer service/ logistics/food delivery/Market research/collections.

Experience

Minoan

Head of HR & Operations India

Dec 2024 – Present · 1 yr 3 mos · Noida, Uttar Pradesh, India · Hybrid

People ManagementOperations ManagementOrganization SkillsDecision-MakingLeadershipStrategic Planning+1

Radical minds technologies pvt. ltd.

4 roles

Deputy General Manager

Promoted

Aug 2022 – Oct 2024 · 2 yrs 2 mos

  • Leading operations for a workforce of 1000+ employees across multiple inbound teams.
  • Responsible for daily, weekly, and monthly performance reviews to ensure alignment between
  • Operations, Quality, and Training departments to meet key performance indicators (KPIs).
  • Manage client relationships and ensure consistent delivery of services.
  • Identifying process bottlenecks and implementing improvements for increased efficiency.
  • Oversee recruitment planning and employee motivation to ensure smooth business operations.
Operations ManagementClient Relationship ManagementPerformance ReviewProcess ImprovementRecruitment Planning

AGM Operations

Jul 2021 – Aug 2022 · 1 yr 1 mo

Senior Manager Operations

Sep 2019 – Jul 2021 · 1 yr 10 mos

Manager of Operations

Aug 2018 – Sep 2019 · 1 yr 1 mo

Vertex customer management india pvt. ltd.(an altruist group company)

Manager

May 2012 – Feb 2018 · 5 yrs 9 mos · Noida

Wipro limited

MOD

Mar 2010 – Apr 2012 · 2 yrs 1 mo · Greater Noida

Aegis bpo services limited., (an essar enterprise)

Process Trainer

Nov 2006 – Jun 2008 · 1 yr 7 mos · Gurgaon, Haryana, India

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