Oct 2012 – Present · 13 yrs 5 mos · Gurgaon, India · Remote

• Founded with a heart full of passion and a deep love for animals, Happy Pettings is India’s trusted destination for personalized pet boarding services. What started as a dream to create a home away from home for pets has grown into a caring, safe, and joyful environment for furry companions across Delhi-NCR,
• We understand that pets are family, and that’s exactly how we treat them. Very gracefully raised and bred India's finest Labrador Retrievers for 16+ years (Happy, Guggu, Breezer),
• Raised India's Highest Award Winning Female Rottweiler Puppy of 2018, India Champion of 2019, V2 in Rottweiler Speciality 2022, named her "My Ego" (I am sure the name brings a wide smile), as per Kennel Cllub of India,
• Raising a Weimaraner, which is the 18th Weimaraner in India and ofcourse the highest title holder for us, named her "My Love"
• From one-on-one attention to custom routines, we ensure every pet gets the comfort, love, and care they deserve while you're away.
• With Personalised & Tailored Care and Attention. Clean, safe, and comfortable boarding spaces, with 100% the best of experienced and animal-loving staff, Ensuring the pet parents have complete peace of mind. Crafted it with so much love that by now it is India's Highest 5 Star Rated Pet Boarding Service.
• Whether it’s a weekend trip or an extended holiday, Happy Pettings has ensured & makes sure your pet feels at home. Because we don’t just board pets — we build trust and form bonds.
• All breeds have been welcomed and catered well & safe by keeping the environment as natural as possible for the pets to not just adjust but enjoy the stays. With infinite stays, 33000+ dogs in these 18 years of service is as experience, we still wish to persue this passion with love and not with marketing it flyers or pamplets, with zero spend on glowsign boards or newpaper ads, we still manage to be the favourite for those who prefer fancy over practical boarding. No cage, No Kennel concept, No stress at boarding.

Dec 2011 – Aug 2023 · 11 yrs 8 mos · Gurgaon

• My job involved generation and successful development of new business opportunities in the field of Contact Centers and BPO. Specific duties include responsibility for managing the full sales cycle from lead generation and solution development, through the pitch process and preparation of bid documentation, to closing and contract negotiation.

Dec 2010 – Sep 2011 · 9 mos · Gurugram, Haryana, India · On-site

• Working with Top Tier (Strategic) Clients and track their overall projects working across 6 divisions/ brands
• Helping Strategic Clients chose the right solution and vendor and once selected do vendor management during the term of contract
• Working with the Executive Director on implementing strategic initiatives across the organization
• Account Management (Tracking Revenue, Renewals and most importantly retention)
• Escalation and Problem Management
• Executive Meetings

Jan 2006 – Jan 2009 · 3 yrs · Noida, Uttar Pradesh, India · On-site

• Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
• Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
• Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
• Meet call handling quotas and individual and team sales targets
• Gather and analyse client data to identify possible products or services to recommend to management
• Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
• Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
• Follow communication protocols, rules, and policies