Nainakshi Sharma

CEO

Gurgaon, Haryana, India13 yrs experience

Key Highlights

  • Over 10 years of social media management experience.
  • Expert in online reputation management for major brands.
  • Proven track record in crisis communications.
Stackforce AI infers this person is a Social Media and Brand Management expert with a focus on reputation management in B2C environments.

Contact

Skills

Core Skills

Online Reputation ManagementCrisis ManagementBrand ManagementSocial Media ManagementSocial Media MarketingSocial Media Optimization (smo)Product Management

Other Skills

CommunicationInternal CommunicationsSenior Management CommunicationsCrisis Communicationssocial media growthBrand AwarenessBenchmarkingReputation ManagementProduct OperationsTeam BuildingTeam LeadershipBrand DevelopmentSocial MediaCompetitive AnalysisSocial Media Communications

About

Social media & online reputation manager with 10+ years of experience creating, implementing, and optimizing social media strategy and brand reputation for companies and brands that have a collective 10M+ followers. Relentlessly focused on generating new revenue through the use of social media. Ready to bring this energy and commitment to an environmentally focused brand. Currently involved in creating content that are inline with strategy. Also involved in analyzing campaigns and provide insights to attain the vision of Talent Branding.

Experience

13 yrs
Total Experience
2 yrs 6 mos
Average Tenure
6 mos
Current Experience

Crescent group

Associate Vice President

Nov 2025Present · 6 mos · Gurugram, Haryana, India · Hybrid

Baazi games

Sr Manager - Marketing

Aug 2023Nov 2025 · 2 yrs 3 mos · Delhi, India · On-site

CommunicationOnline Reputation ManagementInternal CommunicationsSenior Management CommunicationsCrisis CommunicationsCrisis Management

Max life insurance

Program Manager - ORM

Sep 2022Aug 2023 · 11 mos · Gurugram, Haryana, India

Junglee games

Brand reputation lead

May 2020Aug 2022 · 2 yrs 3 mos · Delhi

  • Perform research on current benchmark trends and audience preferences.
  • Design and implement social media strategy to align with business goals along with Social
  • Media KPIs and KRA's.
  • Collaborate with other teams, like marketing, sales and customer service to ensure brand
  • consistency along with identifying crisis and crisis management.
  • Experience with Social Media Management Systems (e.g. Locobuzz, Salesforce, Meltwater,
  • Freshdesk, Hootsuite, etc.)
  • Suggest and implement new features to develop brand awareness, like promotions,
  • competitions, Social Media Marketing and Brand Communication.
  • Stay up-to-date with current technologies and trends in social media, design tools and
  • applications
social media growthBrand AwarenessBenchmarkingBrand ManagementReputation ManagementProduct Operations+4

Airbnb

Social Media and Brand Management

Mar 2017Apr 2020 · 3 yrs 1 mo · Gurgaon, Haryana, India

  • Oversee day-to-day management of campaigns and ensure brand consistency
  • Facilitate scaling brand and company awareness through various social media channels
  • Perform research on current benchmark trends and audience preferences
  • Design and implement social media strategy to align with business goals
  • Suggest and implement new features to develop brand awareness, like promotions and
  • competitions
  • Stay up to date with current technologies and trends in social media, design tools, and
  • applications
BenchmarkingBrand ManagementBrand DevelopmentReputation ManagementSocial Media MarketingTeam Leadership+1

American express

Social Media and Brand Analyst

Feb 2013Feb 2017 · 4 yrs · Gurgaon, Haryana, India

  • Perform research on current benchmark trends and audience preferences
  • Design and implement social media strategy which aligns with Amex business goals.
  • Leads the day-to-day management of digital marketing campaigns on Twitter, Facebook,
  • Instagram, and Telegram
  • Drives the targeting and customer segmentation for digital campaigns.
  • Communicate with followers, respond to queries in a timely manner and monitor
  • customer reviews on Play and Appstore
  • Oversee social media accounts.
  • Analyse the fraud happening on card members account over social media
BenchmarkingSocial Media Optimization (SMO)Brand DevelopmentCompetitive AnalysisSocial Media CommunicationsProduct Management

Education

Asia Pacific Institute Of Management

Master of Business Administration — Human Resources Management and Services

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