Jan 2019 – Present · 7 yrs 2 mos

• Areas of expertise:
• Client success & delivery, people management, global strategic operations, business transformation, process excellence, cost & people capacity optimization.
• About Gateway Digital
• Gateway Digital, a division of Gateway group is a new age technology partner enabling digital transformation for the enterprises and caters to nine disruptive industries that include Automotive, Transport & Logistics, Retail, BFSI, HealthCare & Lifesciences, Government & Public Sectors, Manufacturing, Print Media & Publishing.

Apr 2016 – Apr 2018 · 2 yrs · Gujarat, India

• The Digifacets team understands the target audience who spends most of their time being digitally active and thus we have built our expertise in Customer Engagement and Acquisition. With a team of strong implementers, "To Adapt" is the only strategy we believe by providing "Value" to client business. Visit us at www.digifacets.com
• Being in the CEO's role has ultimately made me responsible for all day-to-day management decisions and for implementing the Company's long and short-term plans throughout the operation & business teams. I also have to act in a direct connect between the Board, management of the Company and of course the employees.

Jan 2016 – Dec 2018 · 2 yrs 11 mos

• Gateway Group is a new age group business enterprise consisting of multiple portfolio ventures and brands across 16 countries worldwide. They deliver incremental business value to global enterprises that help them to create a bright future since 2 decades.
• In Addition, as the Chief Executive - Client Success, he plays a key role in driving strong and sustainable growth with key Strategic Clients, leveraging our deep relationships by combining them with sound business practices across Group's Global Footprint.
• Being responsible for delivery and operations on a global level, coordination on the level of strategic implementation with business teams is a must along with providing necessary recommendations to improve processes. Customer delight is the key to any organizations success, ensuring optimal level of customer services and client program management is one of the major roles to play.

Apr 2012 – Dec 2015 · 3 yrs 8 mos

• At Gateway group, industrialized global service delivery is at a scale (1000+ members across USA, Europe and India) making it a Giant in technology development and Product lifecycle development. The need of any organization at this level is to maintain a trusted client relationship at senior levels, deliver significant cost and service improvements as required by the clients and for sure Mentor team members on leveraging principles for IT Service Delivery in Projects (Waterfall and Agile models)

Jun 2009 – Dec 2011 · 2 yrs 6 mos

• Along with overseeing all the technical aspects of the company, working with Executive Management to grow the company through the use of technological resources was the major goal at this role. Demonstration of organizational leadership and operating experience in the organization with ability to drive high growth and margin at industry best levels allowed the company to expand their market in Pharma Industry and Learning Sector.

Jan 2009 – Nov 2012 · 3 yrs 10 mos

• The role of VP brought in lot responsibilities, majorly on two extreme ends be it from extensive project delivery to business development and from thought leadership to business growth strategy. The focus had been new market entry, customer strategy, sales and distribution. Since we are growing company the focus was also towards enterprise cost reduction keeping in order the employee wellness and customer satisfaction at peak

Jan 2006 – Dec 2010 · 4 yrs 11 mos · Gujarat, India

• Gateway Group is a business enterprise consisting of multiple portfolio ventures and brands worldwide.
• The following are the responsibilities handled:
• 1. Managing project delivery
• 2. Transforming client satisfaction
• 3. Driving continuous improvement in costs and service
• 4. Developing project management processes and tools
• 5. Coaching and mentoring team members
• 6. Aligning rewards and recognition programs to improve the overall team engagement

Jan 2005 – Dec 2005 · 11 mos · Gujarat, India

Apr 2004 – Dec 2004 · 8 mos · Gujarat, India

Jun 2003 – Mar 2004 · 9 mos

Mar 2001 – Jun 2003 · 2 yrs 3 mos

Apr 1998 – Feb 2001 · 2 yrs 10 mos · Gujarat, India