monica ekka — Software Engineer

As Zendesk expert, I help Brands improve their customer relationship management (CRM) services and deliver high-level customer service using Zendesk, a leading cloud-based software platform. I have worked with clients such as Zendesk, Byjus, Ola, Tata Electronics, Nykaa, Amazon, Finn.no, and Twillio, providing them CRM implementation with complex reporting and analytics solutions for their operational teams and customer support agents. I have a strong background in computer science, with a Master's degree from NIT Raipur, one of the premier technical institutes in India. I am skilled in data extraction, transformation, and loading (ETL), Zendesk Support, Zendesk Advanced AI agents , Zendesk Explore, Zendesk Guide, and SQL as an administrator. I am passionate about solving challenging business problems with data-driven insights and innovative technologies. My goal is to leverage my expertise and experience to create value for the company and its customers, and to grow as a professional and a leader in the CRM and Zendesk domain.

Stackforce AI infers this person is a SaaS CRM expert with a focus on data analytics and customer service optimization.

Location: Bengaluru, Karnataka, India

Experience: 5 yrs 1 mo