Jan 2015 – Nov 2022 · 7 yrs 10 mos · New Delhi Area, India · Hybrid

• Country HR Lead – India Delivery Centre (2018–2022) – Pune/Delhi
• Sr. Manager – HR, Singtel Global India (2015–2018) – Delhi
• Organizational Development & Strategic HR Setup
• Played a key role in setting up 2 Vendor-Assisted Centres (VACs).
• Handpicked as the 1st hire to establish and lead NCS India Delivery Centre; scaled operations from 0 to 350+ in under 2 years and placed 200+ staff on overseas secondments.
• Led full HR function setup, including HRBP, TA, Talent Management (L&D, Performance, Rewards), HR Ops, HR Analytics, Payroll & Compliance and Admin & Facilities.
• Partnered with Group CoEs to develop HR policies, performance frameworks, career architecture and people strategy.
• Talent Acquisition & Workforce Expansion
• Led a team of 30+ TA professionals plus an RPO team to support talent needs across NCS group. Driving end-to-end hiring strategy, ensured cross-border stakeholder alignment and delivered within defined timelines and budgets.
• Performance, Rewards & Talent Management
• Led annual C&B benchmarking, refining salary structures, benefit programs and insurance packages.
• Spearheaded PMS and L&D programs.
• Engagement, Culture & Digital Enablement
• Employee engagement initiatives including HR NPS, pulse and project surveys, structured mentorship programs, town halls and office hours.
• HR Automation
• Led the end-to-end design and development of multiple in-house HR products:
• Candidate Application Tracking System
• HR Chatbot
• Visitor Management System
• Global Mobility Tracker
• Notable Achievements
• Recipient of the prestigious NCS Heroes Award (2021), LEAD Award (2021), and GPS Award (2022) for strategic leadership and exceptional HR delivery.
• Successfully set up 2 office locations in Pune and 2 Vendor-Assisted Centres (VACs), managing all HR, facilities and stakeholder integrations end-to-end.
• Reduced hiring costs by ~40%, achieved 90%+ rebadging success, and enabled 30%+ of India workforce participation in international secondments.

Apr 2012 – Jan 2015 · 2 yrs 9 mos · Gurgaon, India · On-site

• Part of Bain India’s core HR team, responsible for delivering high-quality, full-spectrum HR support for a 200+ member consulting support function.
• Led the complete employee lifecycle, including onboarding, global training nominations, induction, retention, exit formalities and employee documentation.
• Owned key HR processes and systems, partnering with leadership to introduce business-aligned policies and improve efficiency of core HR operations.
• Managed end-to-end recruitment, including graduate and post-graduate campus hiring, global coordination and local talent acquisition plans.
• Drove performance management cycles, including goal setting, mid-year and annual appraisals and upward feedback.
• Led Bain’s first structured mentorship program in GCC, contributing to improved engagement and retention.
• Handled strategic workforce planning, partnering with global teams on headcount requirements and job-matching discussions.
• Managed HR surveys including Net Promoter Score, Employee Satisfaction Survey, Monthly Case Team Surveys and Upward Feedback cycles.
• Led annual compensation benchmarking and policy harmonization, in collaboration with global HR and business heads.
• Spearheaded key engagement initiatives such as town halls, office hours, department meetings and managed the 'AskHR' mailbox to streamline query resolution and improve HR responsiveness.

Feb 2009 – Sep 2011 · 2 yrs 7 mos · Gurgaon, India

• Major Initiatives
• o Introduced various new processes for specific line of HR
• o Presented various proposals to the senior management related to upgrading the current processes
• o Developed the night-shift HR team from 1 member team to 6 member team
• o Actively involved in administering the 360 degree performance appraisal process
• o Coordinate with the HODs for performance reviews and identifying training needs for low performing employees
• o Initiated skip level interviews and conducted various employee satisfaction surveys to help reduce the attrition rate
• o Initiated a shift for the entire HR dept from core recruiting team to a complete HR role
• Recruitment and Joining/Exit Formalities
• o Managing end-to-end recruiting process for various positions across different levels
• o Develop & maintain an overall hiring strategy & planning
• o Regularly collaborating with hiring managers in the US and India offices to provide updates and brainstorm about recruiting activity and challenges
• o Successfully planned and managed multiple recruitment drives and walk-ins in India (Delhi) since 2009
• o Administering and managing on-campus university interviews for the US and India office since 2009
• o Responsible for managing recruitment consultants and preparing service contract
• o Responsible for managing new hire formalities like issuing offer & appointment letter, employment bond, induction and reference check
• o Collaborate with various departments to manage the joining and exit process smoothly
• o Managing medical insurance, cabs, and bank account
• o Responsible for managing exit formalities i.e. exit interviews, issuing of relieving letter, experience letter and other formalities
• Employee Relations and Grievances
• o Maintain harmonious relationship with all the employees and act as a mediator between employees and management
• o Conduct one-on-one and open house meeting to settle employee grievances

Oct 2007 – Sep 2008 · 11 mos

• Core Human Resource (Generalist)
• · Maintained employee logs & schedules (leave, sickness, training, etc)
• · Actively participated in internal recruitment, induction, training, reference checks, and performance appraisal
• · Created and implemented reward and incentive strategies to reduce employee turnover
• · Handled employee grievances, employees relationship, rewards and recognition programs (R&R)
• · Handled ‘Preferred Supplier List’ (Vendor Management)
• · Handled a team of 3 (Resourcer and HR Executive)
• · Reported directly to the Company Director(s) and assisting them in various other HR related projects
• · First point of contact for all employees
• IT Resourcing / Recruitment (External)
• · Maintained online vacancy advert system and handle multiple job portals
• · Resource and recruit potential IT candidates for various roles within UK Retail Banking sector
• · Actively participated in the pre-screening, selection, placement, reference checks, invoicing and other recruitment related tasks
• · Administered industry mapping (IT and Banking) & cold calling and maintained internal database (Voyager)
• · Constantly implemented of new database management policies

Feb 2007 – Sep 2007 · 7 mos · Sheffield, UK

• Roles and Responsibilities:
• o Participated in interview / placement matching meetings and updated ‘Database’ on a daily basis
• o Exposure to graduate recruitment fair / campus recruitment.
• o Notified Recruitment Manager and HODs of any “Out of Placement” learners
• o Attend exhibitions etc. to promote “Career Services” to fresh graduates and employers
• o Worked with local employers, learners & similar bodies to build relationships
• o Performed exit interviews, performance reviews, etc

Jan 2005 – Jan 2006 · 1 yr · Pune Area, India

• Roles and Responsibilities:
• o Assisted the Associates, Consultants, and Senior Consultants in the execution of a IT and Non-ITES mandate
• o Conducted primary and secondary research (online sourcing) as assigned
• o Prepared and update research documents
• o Conducted cold calls telephonically and participate in lead generation for sales
• o Participated and conduct activities in the pre-selection process for candidate