A

ASHISH RANJAN DAS

Business Development Executive

Bengaluru, Karnataka, India9 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in Technical Account Management.
Strong analytical skills for problem-solving.
Exceptional customer engagement and satisfaction focus.

Stackforce AI infers this person is a Technical Support Specialist in the Fintech industry.

Contact

Skills

Core Skills

Technical Account ManagementCustomer EngagementTechnical SupportCustomer SatisfactionProject AnalysisCustomer SupportTechnical Operations

Other Skills

Active DirectoryAnalytical SkillsCustomer ExperienceCustomer RequirementsCustomer SuccessIT EscalationIdentifying TrendsMicrosoft AzureMicrosoft OfficeOutagesPresentation SkillsProblem SolvingRemote Desktop ProtocolsReplication (Computing)Requirements Analysis

Experience

Razorpay

2 roles

Lead, Technical Account Manager

Promoted

May 2023 – Present · 2 yrs 10 mos · Bengaluru, Karnataka, India · On-site

ResolutionsSupport EngineersTAMService LevelsMicrosoft OfficeCustomer Engagement+15

Senior Analyst

Jan 2019 – Aug 2021 · 2 yrs 7 mos · Bengaluru, Karnataka, India

Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases)
To coordinate with multiple support functions including but not limited to FinOps, Legal, Banking Ops, Biz Ops, Activations etc.

Technical SupportResolutionsService LevelsMicrosoft OfficeCustomer EngagementReplication (Computing)+16

Open financial technologies

Senior Product Support Engineer

Aug 2021 – May 2023 · 1 yr 9 mos · Bengaluru, Karnataka, India

Technical SupportResolutionsSupport EngineersService LevelsMicrosoft OfficeCustomer Engagement+16

Accenture

IT Operations Associate

Oct 2017 – Jan 2019 · 1 yr 3 mos · Bengaluru Area, India

Technical SupportResolutionsService LevelsMicrosoft OfficeCustomer EngagementService Desk+15

Trigent software inc

Network Support Engineer

Aug 2016 – Oct 2017 · 1 yr 2 mos · Bengaluru Area, India

Technical SupportResolutionsSupport EngineersService LevelsMicrosoft OfficeCustomer Engagement+15

Wipro digital operations and platforms

Associate

Sep 2015 – Apr 2016 · 7 mos · Noida Area, India

ResolutionsService LevelsMicrosoft OfficeCustomer EngagementService DeskCustomer Satisfaction+12

Education

IEC College of Engineering and Technology,Greater Noida

Bachelor's Of Technology

Jan 2011 – Jan 2015

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