Shameek Deb

CEO

Kolkata, West Bengal, India15 yrs 6 mos experience
Highly Stable

Key Highlights

  • 18 years of experience in customer engagement and retention.
  • Expert in driving digital transformation initiatives.
  • Recognized for outstanding sales performance and leadership.
Stackforce AI infers this person is a Customer Engagement and Operations Management expert in the Engineering and Water Treatment sectors.

Contact

Skills

Core Skills

Customer EngagementOperations ManagementBusiness DevelopmentDigital TransformationProduct ManagementSales ManagementMarketing StrategyMarketing ManagementCrm ManagementCustomer Relationship ManagementProject Management

Other Skills

BudgetsBusiness Data ManagementBusiness Model DevelopmentCRM ImplementationCommissioningConstructionContract ManagementCross-functional Team LeadershipCustomer Needs ManagementCustomer RelationshipCustomer Relationship Management (CRM)Customer RetentionData AnalyticsDigital StrategyDigitization Initiatives

About

A seasoned professional with 18 years of industry experience into Customer Engagement & Retention, Product & Operations Management, Sales & Marketing, Digitization & New Initiatives (CRM, Salesforce & People Management) that in turn enabled me to garner plenitude of knowledge & insights, furthered my skills & capabilities after being associated with renowned multi nationals Thermax Limited, VA Tech Wabag Limited & other Corporates. An MBA graduate in General Management (2020-22) from IIM Kozhikode, India's 3rd ranked business school as per NIRF rankings, MHRD, GOI Skilled in overcoming business challenges and make decisions using experience based judgement, strong work ethic and in-approachable integrity. Expert in building records of success in sales and leadership positions for generating substantial growth in the business. Successfully promoted to higher roles & responsibilities to build up an effective team whilst increasing the topline, bottomline & brand equity. Handled requirement analysis by being customer centric whilst ensuring customer delight & retention An engineering graduate from India's one of the top 10 engineering institutes, VIT Vellore as per NIRF rankings, Ministry of HRD, Govt Of India. Was invited for an "Alumni Talk" at VIT Vellore thrice and awarded on overall academic & professional achievements. An alumnus of IIM Calcutta with a 1 year certification in Executive Advanced Programme in Marketing. Received an appreciation letter from the Programme Directors of IIM Calcutta for being one of the top 10 performers in a batch of 60, recording 100% class attendance & for spearheading the entire batch as a "Class Rep". Professionally received appreciation letters from customers & organization for going the extra mile in various customer, people & relationship management roles that impacted the business numbers Dedicated, diligent, efficacious, resilient, self reliant & driven, focused and result oriented, always one step ahead of challenge. A strong believer in 4C's (Communication, Confidence, Courage & Consistency). An explorer, learner, traveller, communicator, driver, a car geek and a nature enthusiast !

Experience

Icici bank

Chief Manager

Nov 2023Present · 2 yrs 4 mos · Greater Kolkata Area · On-site

  • Customer Relationship, Portfolio Management, Operations & New Client Acquisition at Large Clients Group (Industrial), Wholesale Banking Group
Customer RelationshipPortfolio ManagementOperationsNew Client AcquisitionCustomer EngagementOperations Management

Shyam steel india

Head - Customer Engagement

Feb 2023Aug 2023 · 6 mos · Greater Kolkata Area

  • Built up a new business model as a part of new digitization initiative. One of the key stakeholders for existing & new business, responsible for driving all new initiatives, ideate, formulate strategies & implement the same across various verticals, process, people & business whilst managing a team of close to 20 members
  • Managing tele-calling team, performance & people management, data analytics, strategy, decision-making, customer engagement, delight & retention are the key focus areas. Reporting to MD & one from the HOD fraternity responsible to build up a new team & business so as to enhance customer acquisition, market share, topline & bottomline (Retail Marketing / B2C / D2C / Dealer & People Management)
Business Model DevelopmentDigitization InitiativesTeam ManagementData AnalyticsCustomer EngagementBusiness Development

Thermax limited

4 roles

Product Manager - Digital

Jun 2022Feb 2023 · 8 mos

  • Digital strategy & data analytics
  • Digital transformation initiatives
  • Formulating digital business models
  • Vendor & customer management
  • Overall product management
  • Managing & executing MD's office requirements and reviews
Digital StrategyData AnalyticsProduct ManagementVendor ManagementDigital Transformation

Area Sales Manager

Promoted

Oct 2018Jun 2022 · 3 yrs 8 mos

  • Responsible for driving marketing, sales and managing business data for management reviews. Awarded for being one of the top 5 performers in sales in FY 19 and received super achiever award in FY 20. Successfully bagged sustainable & profitable orders across India (East/West) & Bangladesh. Awarded for reaching a service milestone of 5 years. Received pre-sales appreciation letters from organization & customers
  • Areas of strength are relationship management (people/team/customer), value proposition, product positioning, network building, communication, branding and emotional intelligence. Actively involved in the lifeline of the business whilst adding value to topline & bottomline of company
MarketingSalesBusiness Data ManagementSales ManagementMarketing Strategy

Marketing Manager

Jun 2016Sep 2018 · 2 yrs 3 mos

  • Awarded by MD CEO & SBU Head for successful accomplishments on marketing & branding for launching a new product. Handled technical presentations, seminars & exhibitions
  • Awarded by Chief Guest & senior management for successfully implementing & driving a CRM digitized tool Salesforce.com across Water division on National Technology Day
  • SPOC for corporate customers & Channel Business Group. Driving Salesforce, Key Accounts & Data across Thermax
MarketingCRM ImplementationTechnical PresentationsMarketing ManagementCRM Management

Assistant Sales Manager

Mar 2014May 2016 · 2 yrs 2 mos

  • Was instrumental in getting business from the eastern region for environmental projects. Successfully bagged a breakthrough order from Coca Cola Bangladesh. Forging relationships, right communication, raising EQ & correct product positioning helped to ensure customer delight & retention
Business DevelopmentRelationship ManagementCustomer RetentionSales ManagementCustomer Relationship Management

Jiwanram sheoduttrai industries pvt. ltd.

Deputy Project Manager

Sep 2012Mar 2014 · 1 yr 6 mos · Kolkata Area, India

  • Got the opportunity to work for a start up company (JV with a Spanish organization, Hidroambiente, Spain). Successfully executed a WTP project at Bangladesh in collaboration with Spanish counterpart. Worked in multifaceted roles right from concept to commissioning. Relationship & People Management
Project ExecutionRelationship ManagementProject ManagementCustomer Engagement

Mcnally bharat engineering company limited

Project Engineer - Water Division

May 2010Sep 2012 · 2 yrs 4 mos · Kolkata, India

  • EPC Projects Management.
  • Worked directly with SBU Head (IIT Kharagpur alumnus). Single handedly managed the entire gamut of project execution for NTPC. Dedicatedly focussed on drawings management, material supply, billing, contractor management & customer needs that enabled to create revenues & generate cashflow from NTPC projects
EPC Project ManagementCustomer Needs ManagementProject ManagementCustomer Engagement

Va tech wabag ltd.

Project Engineer

Jun 2007May 2010 · 2 yrs 11 mos · Chennai Area, India

  • Got selected (1 out of 3 selected) through campus placements at VIT Vellore. Joined as Graduate Engineer Trainee in Sales & Marketing Municipal Projects Group and promoted to Engineer Projects. Awarded in Wabag Technology Quiz competition
Sales & MarketingProject ManagementSales Management

Education

Indian Institute of Management, Kozhikode

Master of Business Administration - MBA — General Management

Jan 2020Jan 2022

Indian Institute of Management, Calcutta

Executive Programme (1 Year) - Marketing

Jan 2019Jan 2020

Vellore Institute of Technology

B.Tech — Chemical

Jan 2003Jan 2007

Holy Cross School (Convent)

Matric & HS — Science

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