Nov 2022 – Jun 2023 · 7 mos

• Identification of new lines of business through Market Research
• Design & launch of new initiatives at the intersection of the Gig Economy and Enterprise Work Execution
• Define GTM and RTM Strategies for new businesses and manage end-to-end sales execution
• Design Content, Distribution & Partnership Strategies to drive market penetration
• Support Founders & Executive Leaders on strategic initiatives and goals
• Launch and analyze the effectiveness of Email and Social Media Ad Campaigns

Jul 2021 – Jun 2023 · 1 yr 11 mos

• Launched a new vertical catering specifically to EdTech clients for their Content Creation and Training requirements
• Scaled the vertical from an ARR of 0 to 3.5+ Cr from July 2021 to date
• Hired, trained, and managed a team of 5 comprising project managers, account managers, and recruiters
• Scaled the number of active clients from 0 to 10 through New Business Development, Referrals, and Cross-selling to an existing client base from other verticals
• Designed the SOP for sourcing, screening, and hiring freelance/part-time Subject Matter Experts
• Worked with clients on a consultative basis to provide inputs on costs and persona of SMEs
• Setup the project management process for all newly acquired projects
• Designed the KPIs and KRAs for the entire team
• Cross-functional coordination with Finance, Sales, Marketing, Tech, HR, and Legal teams

Sep 2020 – Jul 2021 · 10 mos

• Managed the growth and retention of clients spread across industries such as Edtech, FMCG, Healthtech, E-Commerce, and Logistics
• Handled 15+ client accounts and 40+ projects
• Managed the ARR (Annual Recurring Revenue) of INR 8.4Cr+
• Hit 90%+ of the revenue targets month-on-month consistently
• Maintained client retention at 90%+
• Worked with clients across service lines like Tele-Calling, Content Operations, Business Development, Last Mile Delivery, Auditing, Due Diligence, and Payroll Management

Jun 2019 – Aug 2020 · 1 yr 2 mos

• 1. 5x Revenue growth in existing accounts
• 2. Accounted for 33% of the company’s revenue in Q4 of FY ‘19-20
• 3. Managed a total of 29 accounts
• 4. On-boarded 11 new accounts via referrals
• 5. Growth in the average number of gigs per client by 3x
• 6. Analysis of past projects and research on core business to upsell and cross-sell
• 7. Conflict resolution during project delivery
• 8. Team management: Hired, trained, and managed a team of 4
• 9. Key contributor for Content and Design Sales Playbooks and Decks

Jul 2018 – May 2019 · 10 mos

• 1. Expert Acquisition:
• Increased the number of experts suggested per project from 1 to a minimum of 3 profiles
• Reduced the average profile suggestion TAT from 5 days to less than 3 days across all categories
• Increased the relevance of suggested profiles from 33% to 67%
• 2. Team Growth:
• Built a team of 8 from 1
• 3. Key projects:
• Knowledge repository and SOP documents for different use-cases
• Documented usage of ATS (Application Tracking System)

Jan 2018 – Jun 2018 · 5 mos

• Set up automated channels for expert onboarding from LinkedIn
• Piloted and implemented the agency onboarding flow

Jul 2017 – Dec 2017 · 5 mos · Dharwad

• As an intern of PSD (Productivity Service Department) at TATA Motors, my primary role was to analyse the existing systems using MOST (Maynard Operation Sequence Technique) and optimize performance of manpower to boost the overall efficiency and productivity.
• Through the analysis I suggested an 18% decrease in the workforce, which could save the firm an ample amount of money in the shop floor. I further identified the unwanted movement of workers which helped in decreasing the total man-hours. This helped me in identifying the non-value added activities and the bottlenecks, thus improving the line efficiency by 15%.

May 2015 – Jul 2015 · 2 mos · Visakhapatnam, Andhra Pradesh, India

• Identified the causes for the low production of forged rounds in the forge shop. Lean Six Sigma methods were used for the same.
• Further analysis was done using root-cause analysis, ABC Analysis and fish-bone diagrams. Though the analysis, I helped in identifying a 40% decrease in the production for forged rounds and also gave possible solutions to solve the problem.