Feb 2022 – Apr 2023 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

• Collaborated with business heads to define and create KPIs framework across different verticals, leading to 15% increase in Ops & Sales productivity and 10% reduction in time spent on manual reporting
• Decreased the delinquency rate by 30% in 4 months by analyzing collections data and optimizing the credit policy
• Optimized & automated existing workflows and documented processes by collaborating with tech and Ops team to decrease daily processing errors by 20%
• Introduced and executed a new line of business leading to an increase of 12% in revenue of the vertical in 2 months
• Created customer success team and owned NPS and CSAT metrics, increased overall revenue by 15% in 6 months

Jul 2019 – Feb 2022 · 2 yrs 7 mos · Gurgaon, India

• Developed research-based insights to support internal stakeholders in formulating value proposition for Accenture offerings
• Assessed addressable market size along with competitor intelligence in energy transition industry, leading to initialization of a potential $50m revenue stream over the next 5 years
• Led a team of 7 to build a digital maturity assessment product based on 40+ qualitative and quantitative parameters for consumer goods industry and standardized the template to be used across other different industries as well
• Led a team of 4 consultants to asses over 50 clients on technologies like (AI, IoT,5G, Cloud) to identify key focus areas, create thought leadership, point of views and develop new business opportunities
• Recognized and appreciated by senior leadership and manager for delivering quality work in accordance with strict timelines

Mar 2019 – May 2019 · 2 mos · Gurgaon, India

• Provided inputs for streamlining validation and moderation process and building best practices around reducing turnaround time
• Leveraged data to incorporate new workflows leading to an increase in the daily processing of reviews by over 30%
• Established new rules and modified existing rules to identify potential spam and reduced the promotion cost by 20%
• Reduced manual distribution time by 15% by creating an automated file distribution system using excel (macros)

Apr 2018 – May 2018 · 1 mo · Gurgaon, India

• Ensured the project management for various CoHo villas by monitoring the progress of different projects
• Partnered with new vendors and renegotiated costs with several vendors reducing the overall cost of the project by 10%
• Certificate of Appreciation for outstanding performance as an operations intern for achieving the targets before the time

Aug 2016 – May 2017 · 9 mos · Gurgaon, India

• Generated new business and long-term opportunities through prospecting and cold-calling, resulting in the increase of business
• Using knowledge of the market and competitors, developed the company’s unique selling propositions and differentiators
• Conducted various workshops and seminars in schools on a regular basis to increase brand awareness

Dec 2015 – Jun 2016 · 6 mos · Gurgaon, India

•  Managed issues as they occurred, providing the appropriate vetting of the issue and taking the appropriate actions
•  Monitored batch and backup jobs for a multitude of business units with various systems and packages

Jun 2014 – Jul 2014 · 1 mo · Gurgaon, India

•  Studied various LED and LCD televisions and their advancements to gain the first-hand knowledge of the product
•  Market research through surveys based on LED and LCD television to understand the competition and consumer needs