Nov 2021 – Jul 2025 · 3 yrs 8 mos · Riyadh, Saudi Arabia · On-site

• Board Responsibilities:
• Built and maintained relationships with key departments within client organizations increasing client satisfaction.
• Managed global accounts in industries including MEP, Steel Structures, Technology, Construction, Facility Management, Electricity Energy, Mining, Solar and more valued over $500 million.
• Facilitated their entry into the Saudi market by liaising with various departments.
• Led the entry of international companies into the Saudi market, ensuring smooth onboarding and efficient workflows, enhancing client retention rates.
• Managed internal and external stakeholders, increasing understanding of the firm's capabilities and boosting xLos engagement and collaboration.
• Oversaw projects and directed team members across multiple accounts, ensuring excellence in execution and delivery, improving project efficiency and client satisfaction.
• Captured, analyzed, and redistributed key knowledge and intelligence, informing strategic decision-making and operations, resulting in increased operational efficiency.
• Drove the pursuit lifecycle from RFP to post-decision analysis, ensuring precision and strategic insight, leading to more successful proposal submissions.
• Gathered industry trend insights across the Middle East, anticipating new business opportunities and aligning strategic approaches, increasing revenue from new ventures.
• Ensured all paperwork and compliance requirements were met, facilitating smooth operations and high client satisfaction.
• Established a regular account rhythm, planning and executing team touchpoints to enhance communication and cohesion, reducing project delays.
• Executive Assistant Responsibilities:
• Managed the CEO's calendar, coordinated travel, and ensured timely correspondence.
• Developed SOPs to streamline significant meetings for the CEO, including yearly board meetings and regular meetings with department heads (Operations, HR, Sales).
• Reviewed and analyzed contracts and legal documents for accuracy and compliance.

Jun 2021 – Sep 2021 · 3 mos

• Improved productivity and efficacy by leading a group of ten support agents.
• Created a thorough support procedure and methodology that cut down on resolution times by 25% and enhanced response consistency. This included creating standardized chat responses, email templates, and language.
• 20% more customer interaction and 15% more positive comments were obtained by using the organized templates that were created for email and chat discussions.
• Managed a team of fifteen field marketers to promote the app in offline marketplaces, resulting in a 40% increase in user acquisition in strategic areas like Delhi and Mumbai.
• Contributed significantly to the five-fold increase in vendor sign-ups in the first three months of Baazaar, Skyber's all-in-one marketplace.
• Managed the back end database, overseeing vendor details, product listings, and transactions.
• Collaborated with the IT/back-end team to implemented data organization strategies that enhanced data retrieval speed by 30% and improved overall database accuracy.

Sep 2020 – Jun 2021 · 9 mos

Jun 2020 – Aug 2020 · 2 mos