Jan 2023 – Jul 2024 · 1 yr 6 mos · Noida, Uttar Pradesh, India · Hybrid

Dec 2021 – Dec 2022 · 1 yr · Gurugram, Haryana, India

• Perfom release management process for production, pre-prod environment using
• Jenkins,git,bitbucket
• Kubernetes cluster management using command line,Lens
• Maintain documentation describing processes and system requirements for all
• systems
• Configuration changes in code using git and bitbucket
• Infrastructure Monitoring using Grafana,Kubernetes, Slack,Cloudwatch,Kibana

Nov 2020 – Dec 2021 · 1 yr 1 mo · Gurugram, Haryana, India

• Worked for Mobile Financial Services Team in Airtel Money Project and setup SRE team from scratch for the below digital products and working with stakeholders for
• improving application availability.-
• Developer portal - https://developers.airtel.africa
• Enterprise payments platform - https://enterprise.airtel.africa
• Cross border money transfer switch for P2P transfer & merchant payments
• Fully configurable integrations platform to support bill payments, international remittances, loans
• Roles & Responsibilities-
• ● Site reliability support across 14 countries of Africa across Airtel Money
• digital products and working with stakeholders for
• improving application availability.
• ● Handling production deployments using Jenkins and ensuring the stability of infrastructure.
• ● Debugging application logs, incident management, ticketing management using
• Kibana,Kubernetes,JIRA
• ● Configuration changes in code using git and bitbucket
• ● Testing of RESTAPI using Postman
• ● Monitoring using tools Grafana,Kubernetes

Jun 2018 – Feb 2020 · 1 yr 8 mos · Gurgaon, Haryana, India

• Monitoring live site issues, system health monitoring for Expedia group POS(Point of
• Sales) across 36 countries.
• Incident Management -Handling P0,P1,P2 incidents to reduce MTTD,MTTR.
• Release Support – Supporting daily/weekly release support , performing pre,during
• and post the release analysis
• Change Support – Support network changes,patching,server upgrade,migration
• activities to AWS
• Custom Alerts/Dashboard Creation for product
• Catchpoint Synthetic Monitoring & Testing , deep diving to find root cause by
• analysing waterfall trends
• Lead Lab environment support and escalating issues in soak environments before
• release.
• Error Report Analysis –Analyzing booking trends,error codes,service failures and
• working with product teams to optimize,automate processes for better site reliability
• Customer Centricity using Dog Food –Identify,investigate,escalate customer pain
• points & ensure resolution in an end-to-end manner
• Bot Analytics –Identify bot attacks on livesite,creating rules to prevent malicious
• attacks on live sites.
• Custom Alerts/Dashboard Creation for product teams/internal use on adhoc basis
• using Splunk

Aug 2016 – Jun 2018 · 1 yr 10 mos · Gurgaon, Haryana, India

• Daily server and application availability checkouts, document,track and categorize
• incidents reported for LATAM region.
• Tracking server reboot/patching activity by Hardware team and supporting network
• changes by HCL/ATOS
• Ensure effective information security,governance and controls, application support to
• ensure application is up and running
• Debugging application logs,incident management,ticketing management using CDP