Sep 2023 – Jun 2024 · 9 mos

Jun 2017 – Dec 2019 · 2 yrs 6 mos

• I oversee healthcare projects and develop applications for our telemedicine platform and Over-the-Counter products. I lead quality planning meetings, ensure quality is integrated into the business, and oversee clinical process improvements. By setting up performance improvement plans and supervising quality enhancement projects, I aim to elevate the care provided to our members. My role includes maintaining service standards, optimizing online consultations, and facilitating the development of clinical protocols and databases to enhance doctors' skills in digital healthcare.

Feb 2016 – Jun 2017 · 1 yr 4 mos

Apr 2014 – Feb 2016 · 1 yr 10 mos

• My role involves developing and implementing a Clinic-wide Service Excellence strategy to create an exceptional experience for Avitas patients. I focus on continuous improvement in patient care and organizational culture, overseeing the establishment of protocols, monitoring outcomes, and managing special projects. By analyzing patient feedback, addressing service delivery issues, and refining audit processes, I strive to enhance customer excellence and uphold Standard Operating Procedures. Collaborating closely with clinic teams, I aim to ensure a consistent patient experience across Avitas clinics. Additionally, I handle medical and pharmacy product procurement, maintain financial stability, implement Electronic Health Record systems, and lead the redesign of diabetes care using a CRM platform. Through training and guidance, I facilitate the adoption of the Patient-Centered Medical Home model by both existing and new staff members.

Aug 2013 – Mar 2014 · 7 mos

• Reporting to the Chief Medical Officer, I independently oversee operations with a team of 30 staff members. I play a key role in setting clinic goals and performance standards, managing medical professionals, and ensuring high-quality patient care through feedback. Responsible for budget planning and fiscal monitoring, I ensure financial compliance. Engaging in marketing efforts and organizing health camps, I strategize to attract more patients. Building rapport through presentations and events, I aim to strengthen relationships within the clinic and the community.

Jul 2012 – Aug 2013 · 1 yr 1 mo

• I bridge the gap between clinical processes and technology, leading the selection, implementation, and support of digital healthcare solutions. Managing Electronic Health Record systems and Practice Management tools, I facilitate communication and collaboration between healthcare providers and IT teams. I work across all levels of the organization to drive change, coordinate system delivery, and oversee Change Management processes. By evaluating new IT solutions and software vendors, I ensure the continuous improvement and innovation of our digital health strategies. Additionally, I focus on strategic business development, brand building, and identifying new opportunities for growth and expansion.

Nov 2011 – Jun 2012 · 7 mos · Artemis Health Institute, Sector 51, Gurgaon