Dec 2018 – Mar 2022 · 3 yrs 3 mos · Mumbai Area, India

• Part of the India sales leadership team responsible for country strategy and delivering the market scorecard metrics across annual/multiyear operating plan targets for revenue, market share, core/digital products & value-added services
• Responsible for a team of directors handling client relationships across large Private & Public sector banks, neobanks, fintechs and Big tech cobrand partners.
• Managing over 70% of Visa India & South Asia clientele of banks and Revenue P/L book
• Lead Engagements with clients and ecosystem partners to proactively develop incremental business streams, grow opportunities within existing business, identification of business models, new payment flows, commercialization of innovative products/solutions across B2B and B2C payments.
• Visa University Faculty effective July'21 - trained multiple cohorts of members across APAC on Visa's Sales methodology and best practices.
• Experience working with all kinds of Issuers, Fintechs, cobrands, Telcos, Airlines, Hospitality, Processors, as well as various divisions of the bank across different card payment methods.

Oct 2015 – Nov 2018 · 3 yrs 1 mo · Mumbai Area, India

• Responsible for managing a set of mapped accounts including one of MA's largest customers in South Asia to achieve specific business goals viz. market share, payment volume, new payment products/solutions and revenue growth
• Lead the issuing/acquiring expansion strategy and expand the Mastercard product suite, while leveraging Mastercard’s brand, technology, operations and platforms to deliver bottom line results
• “Own” the financials – planning, forecasting volumes, portfolio share and revenues across all customer contracts
• Drive engagement and develop strong relationships to become the trusted single point of contact with client stakeholders for all payment related initiatives and explore launching innovative and digital payment products

Feb 2013 – Sep 2015 · 2 yrs 7 mos

• Responsible for the Commercial Card Business targeted at capturing new payment flows and digitization of corporate/B2B payments.
• Heading a team of 6 Account Managers and 1 Product Lead delivering pan India new corporate acquisitions & portfolio management across 700+ corporate
• Lead pursuit of corporate payment opportunities through customized solutions and pricing working closely with different bank divisions viz. Corporate/Transaction banking, SME, Risk, Sales & Distribution and Operations

Apr 2010 – Jan 2013 · 2 yrs 9 mos

• Part of the core team responsible for setting up & launching the first in-house Sales & Distribution model in Citibank India across products (Cards, Loans, Salary a/c’s, NRI & High Net worth a/c’s and Banc assurance)
• Setup the insourced unified sales force of 55 Universal Bankers and over 200 vendor staff
• Executed a comprehensive marketing & distribution plan focusing on the Affluent & Emerging Affluent segments for corporate salary accounts, savings accounts, high net worth accounts, cards, personal loans and mortgages
• Tracking multiple product parameters like M3 activation, sales TAT, delinquency, customer depth ratio & one-sell

Feb 2009 – Mar 2010 · 1 yr 1 mo

• Responsible for the complete secured & unsecured loans P&L book for the West India market.
• Led a team of 14 Relationship Managers, 22 Direct Sales Agencies and over 400 Sales executives across 8 cities to grow new monthly originations & a combined portfolio book of USD 200MM
• Responsible for driving cross sell, renewals and retention of the Mortgage book as well as Key metrics such as TAT, delinquencies, cost of acquisition, third party distribution tie-ups, and disbursals

Aug 2007 – Jan 2009 · 1 yr 5 mos

Aug 2005 – Jul 2007 · 1 yr 11 mos

• Responsible for new initiatives, partnerships, sales alliances, and customer segment specific campaigns to drive new sales models and online acquisitions for the bank’s unsecured lending products
• Delivered several successful segment marketing campaigns with OOH media, telecom companies, auto agencies, medical associations, chartered accountants, and SME associations

Jan 2004 – Jan 2005 · 1 yr · Mumbai Area, India

• Role involved managing a team of 120+ sales staff for the sourcing of consumer, business and unsecured loans
• Responsibilities included acquisition targets, delinquency, sales productivity, cost of acquisition and profitability of the overall book of clients and portfolio rate of interest for the market

Jan 2003 – Jan 2004 · 1 yr · Kolkata Area, India

• Part of the initial batch of management trainees to setup DHL operations in India. Role involved implementing global best practices and setting up of key departments viz. Operations, centralized Customer service, Sales and Collections
• Part of the team to setup the 1st Airport Hub and direct flight connection linked Hub & spoke model in Delhi
• Responsibilities included owning the annual revenue targets, shipment & operating plans, commercial deals, product launch, customer service, credit and operations for over 120 large export and import clients