Sarmishtha Das

Business Development Executive

India4 yrs 7 mos experience

Key Highlights

Exceeding quarterly revenue targets three times in a row.
Boosted product adoption by 25% through customized success plans.
Achieved 20% churn reduction with effective onboarding strategies.

Stackforce AI infers this person is a Customer Success Leader in the Fintech and SaaS sectors.

Contact

Skills

Core Skills

Sales LeadershipClient Relationship ManagementCustomer Success ManagementChurn ReductionProduct Onboarding & AdoptionAccount ManagementC-level Relationship ManagementMerchant Acquisition Strategy

Other Skills

Analytical SkillsCommunication skillsCross-Functional CollaborationCross-functional CollaborationsCustomer ServiceData AnalysisLeadershipManagementMicrosoft ExcelMicrosoft PowerPointNegotiationOperations ManagementPerformance MotivationPresentation SkillsProfessional Communication

About

Strategic and customer-obsessed Customer Success Leader with 5+ years of proven experience in the fintech and SaaS sectors, driving customer adoption, revenue growth, and long-term retention. I specialize in managing enterprise and high-growth accounts, improving NPS, and reducing churn through data-driven business reviews, proactive engagement, and deep client relationships. At Paytm, I led retention frameworks and strategic QBRs that helped exceed quarterly revenue targets three times in a row. I also played a key role in boosting product adoption and cutting churn by 20% through structured onboarding and expansion strategies. My tenures at Razorpay and PhonePe further sharpened my ability to deliver measurable outcomes, orchestrate cross-functional teams, and build scalable success playbooks tailored to customer goals. Passionate about turning customers into brand advocates, I thrive on building trusted partnerships that drive mutual growth and maximize customer lifetime value.

Experience

Twinleaves

Senior Sales Manager

Jun 2025 – Present · 9 mos · Bangalore Urban, Karnataka, India · Hybrid

Driving end-to-end sales operations, from lead generation and client acquisition to revenue growth across assigned regions.
Building and managing high-performing sales teams focused on achieving monthly and quarterly targets.
Developing and executing strategic sales plans to expand market reach and strengthen brand presence.
Establishing and nurturing strong relationships with key clients, ensuring high satisfaction and repeat business.
Collaborating with cross-functional teams — including marketing, product, and operations — to optimize sales performance and deliver tailored solutions.
Monitoring market trends, competitor activities, and customer feedback to identify growth opportunities.
Leading negotiations, contract closures, and pricing discussions with corporate and B2B clients.
Training and mentoring sales executives to improve conversion rates and overall team performance.

Sales LeadershipSmall Team ManagementSupport ManagementCross-Functional CollaborationClient Relationship Management

Paytm

Assistant Manager

Jan 2023 – Oct 2024 · 1 yr 9 mos · Bengaluru · Hybrid

Owned end-to-end success strategy for high-value enterprise and mid-market clients, ensuring seamless onboarding and
integration of payment and fintech solutions.
Developed customized success plans aligned to client KPIs, driving 25% increase in product adoption and enhanced ROI
realization.
Implemented churn mitigation frameworks, resulting in a 20% improvement in retention rates and higher customer lifetime
value (CLV).
Collaborated with product, engineering, and finance teams to resolve escalations and deliver tailored solutions, improving
CSAT scores by 15%.
Consistently surpassed upsell and cross-sell targets, contributing to 30% YoY account revenue growth.
Achievements:
Exceeded quarterly revenue targets for three consecutive quarters.
Recognized as Top Performer across the client success vertical.

Customer Success ManagementProduct Onboarding & AdoptionChurn ReductionRevenue Growth & ExpansionCross-functional Collaborations

Razorpay

Account Manager

May 2022 – Dec 2022 · 7 mos · Bengaluru, Karnataka, India · Hybrid

Managed a portfolio of 150+ strategic accounts, including large enterprises and fast-growing startups, focusing on growth,
adoption, and long-term retention.
Conducted in-depth data analyses to address critical pain points, increasing transaction success rates by 15% and reducing
support escalations.
Led quarterly business reviews (QBRs) with C-level stakeholders, highlighting ROI and uncovering upsell opportunities.
Drove adoption of advanced payment solutions and automation, achieving 30% portfolio revenue uplift.
Achievements:
Earned Merchant Excellence Award for record product adoption and upselling success

Account ManagementQuarterly Business Reviews (QBRs)Data AnalysisC-Level Relationship Management

Phonepe

2 roles

Senior Key Account Executive

Promoted

Jan 2022 – Apr 2022 · 3 mos · Bengaluru, Karnataka, India · On-site

Spearheaded merchant acquisition and account management for enterprise and SME segments, growing the merchant base by
40% YoY.
Enabled adoption of value-added services (VAS), including loyalty and marketing programs, leading to a 35% increase in
wallet share.
Built strong relationships with executive stakeholders, achieving significant expansion in strategic regions.
Achievements:
Awarded National Recognition for enterprise client onboarding and contribution to regional market growth.

Merchant Acquisition StrategyValue-Added Services (VAS) EnablementAccount Management